Richard Roy

Wonderful customer service! Would highly recommend to anyone! Friendly with no pressure, ask around a great experience Would highly recommend to anyone! Friendly with no pressure, ask around a great experience More

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Overall pleasant experience at Merchant Auto. Richard was exceptionally helpful to find us a vehicle within our price range with a beautiful car. Highly satisfied. Richard was exceptionally helpful to find us a vehicle within our price range with a beautiful car. Highly satisfied. More

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Richard Roy was incredible. really nice guy.. He was extremely helpful. he was super nice to me, my wife and my daughter who we were buying the car for. she is 15. he was v really nice guy.. He was extremely helpful. he was super nice to me, my wife and my daughter who we were buying the car for. she is 15. he was very open and we got to know each other pretty well. he is 66 years old and will retire in 4 years. he seems to be a caring, likeable guy. i would give him a 10 out 10 rating. he made the entire process easy and enjoyable. no pressure.. listed to what we were looking for. i will definitely refer anyone looking for a used car to Richard. More

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I bought my last Hyundai here in 2017 and when it was time for an upgrade I came right back! This will always be my first choice of dealership. Richard was friendly, helpful, and overall PATIENT with time for an upgrade I came right back! This will always be my first choice of dealership. Richard was friendly, helpful, and overall PATIENT with me while I made him let me drive THREE cars today.... I'm super happy with my purchase; financing and updating insurance was easy-peasy. Come see Richard! More

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Richard changed my buying experience. I had gone to other dealers and they felt stressful and gross. Richard at merchants auto made it quick painless and stress free! thank you! I had gone to other dealers and they felt stressful and gross. Richard at merchants auto made it quick painless and stress free! thank you! More

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Sold us a vehicle for our CHILD that needs a new engine within 5 months of the purchase. They refuse to acknowledge that the car had issues when it was purchased even though the check engine light that the within 5 months of the purchase. They refuse to acknowledge that the car had issues when it was purchased even though the check engine light that they fixed at time of purchase relates exactly to the cause of the engine failure. They lied to us and told us it was just a censor replacement code. I called and asked for the codes and then had my current mechanic look them up and he confirmed the issue existed at time of purchase. Merchants refused to help in any way--they will not take the car back, they will not allow a trade in for something that does run, and they refuse to even give any sort of discount to help replace the engine. I didn't buy the extended warranty; the car had only 83k miles on it and a 2018. I also looked up the extended warranty company reviews when it was offered, and there were so many saying it was a scam, therefore, it didn't seem like a good purchase. A good business would HELP customers. I was helping my stepson buy a car, and they knowingly sold us a car with a bad engine. The fact that they are ok doing that to a child is beyond unethical and wrong. More

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Asked for round about quote for my SUV they didn’t want to do that since my car would be worth more. Drove 45 minutes to dealership. manager came out told me he couldn’t even come close to what I wanted. H to do that since my car would be worth more. Drove 45 minutes to dealership. manager came out told me he couldn’t even come close to what I wanted. He didn’t want to waste my time. I left discovered they still had my registration. Never called me to let me know they still had it. Had to drove all the way back to get it. I asked salesman why didn’t you call me? He said he didn’t know!! Wasted 2.5 hours of my time. More

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My visit was mission specific, buy a new work van. I accomplished it with the help of the staff at the store. However the closing process was a struggle, gathering the title, and other administrative I accomplished it with the help of the staff at the store. However the closing process was a struggle, gathering the title, and other administrative paperwork took one, maybe two extra 45 min trips, each way to the dealership. In the end I got a good vehicle, that I will refinance at my local credit union to get a better rate. Merchants has good people working in a very specific system. The dealer fees were more than most dealers I’ve seen and when I picked up the van I didn’t even get a full tank of fuel. More

by mitchell.gove Verified Customer Verified Customer

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I very happy with the service and my new car thank you so very much love it very much love it More

by SYLVIEROBERGE53 Verified Customer Verified Customer

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Richard was very welcoming from the moment we walked in. Explained every step in easy to understand detail. The whole team was also supportive in our purchase. Even with the late arrival it didn't feel rush Explained every step in easy to understand detail. The whole team was also supportive in our purchase. Even with the late arrival it didn't feel rushed to go home or make a decision. Thank you Richard and the Merchants Team! More

by kodbarro Verified Customer Verified Customer

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