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Merchants Auto
Hooksett, NH
2,062 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 AM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,062 reviews
February 25, 2024
We thought that Cory was awesome. The vehicle that we originally made the appointment to see was no longer available by the time of the appointment so we had to choose something else. The vehicle that we originally made the appointment to see was no longer available by the time of the appointment so we had to choose something else. We are happy with the "something else" though. A little more negotiation would have been appreciated. More
by micheletrisciani
Verified CustomerEmployees Worked With
Elias, Cory Normand
February 25, 2024
Michael ckols excellent for merchants he helped me with everything we were out of there with a bmw in 1 hour everything we were out of there with a bmw in 1 hour More
by johnnytamayo9
Employees Worked With
Other Employees :
Timothy Randlett
February 25, 2024
Today, I bought my 6th car from merchant auto. As always, it was a pleasure dealing with Richard Roy. The whole crew couldn’t be nicer. If you buy a car there, I’m sure you will return to buy an As always, it was a pleasure dealing with Richard Roy. The whole crew couldn’t be nicer. If you buy a car there, I’m sure you will return to buy another. Thanks Merchants. More
by RMCGOVERN
February 24, 2024
Joe worked really hard to get me into a vehicle I wanted and I appreciate his time and effort. and I appreciate his time and effort. More
by rgagnon960
Employees Worked With
February 24, 2024
Typical corporate company that only cares about making a sale . Bought a van for $34,000.00 . I picked it up in New Hampshire checked it out quick and drove home . When I first spoke to Jeff he said it t sale . Bought a van for $34,000.00 . I picked it up in New Hampshire checked it out quick and drove home . When I first spoke to Jeff he said it takes them 3 weeks to prepare a vehicle to be sold. He said they go through the van meticulously to make sure everything is in tip top shape . This is not the case , they just wiped the dashboard down with some rags and call it a day . While I was at the dealership I found a few things wrong . I found a missing rooftop light and the mirror was missing . I asked the salesman Jeff about it and he got me a new light that I had to install myself and told me there isn’t mirrors on these because they don’t have windows . I looked around the van and found the rear view tucked away up top with about 500 candy wrappers leaves and other trash . On my way home I realized one of the windows makes a horrible noise when rolled down , the driver side window is missing weather stripping , and the ceiling of the van was dirty as xxxx when I put light to it . There are fingerprints and smudges all over it . I emailed my concerns to Jeff a day or two after buying the vehicle and he said he would call me . Few weeks later and still not call. I’m not one of those annoying customers who’s going to keep calling I just won’t ever recommend or use these people every again as my business grows . I’m already looking for more vans elsewhere . Thanks for the call back Jeff More
by JoelGrispiHVAC
Employees Worked With
February 24, 2024
Pleasant experience. No nonsense. No hidden fees. Never felt pressured. Just the facts and clear answers. The way car buying should be. No nonsense. No hidden fees. Never felt pressured. Just the facts and clear answers. The way car buying should be. More
by bschefers
Employees Worked With
February 23, 2024
Super responsive and always great customer service. I am repeat customer always treated right! Best price, best service. I am repeat customer always treated right! Best price, best service. More
by jpmccarthybus
February 23, 2024
Joe was awesome best salesman I have ever seen. He was informative and professional with no pressure. Everyone should get that kind of experience. He was informative and professional with no pressure. Everyone should get that kind of experience. More
by ebbiron
Employees Worked With
