Merchants Auto

I have had several transactions with this company. The model is great but the execution is awful. There has never been a perfect result. I am ALWAYS chasing them down for something. Once I submit p The model is great but the execution is awful. There has never been a perfect result. I am ALWAYS chasing them down for something. Once I submit payment everyone disappears. I am the fleet manager of a company in New England and this could be such a great partnership but they do everything in their power to sabotage every deal I have ever made. From cars showing up damaged to showing up without license plates it is always a crap show. And I can never get the sales people on the phone. Mike is gone now so maybe Zach inherited a mess but on the latest transaction,the car was paid for on 11/6 the car was delivered with a huge dent in the door on 12/4 after I sent several emails, etc..Now it has sat in the parking lot for a week because Merchants cannot get their act together to pick it up to repair it. Meanwhile I have a sales person at our company who has nothing to drive since mid-November. I add several vehicles every year, I have also utilized the Guarantee-Buy program on several occassions--since Merchants is literally in my backyard. I will reach out to their competitors--I don't care if they are located on the other side of the country--it has to be better than this! More

Damien was nothing short of fantastic, he kept it real and got me the best deal possible! and got me the best deal possible! More

His courtesy very helpful. Iam happy with his service and attention ..I will recommend him Iam happy with his service and attention ..I will recommend him More

Damian was extremely helpful in getting me into the car I wanted for the price I could do. He was very friendly and diligent in his operations. I will be recommending him to all my friends. Thank you for a g wanted for the price I could do. He was very friendly and diligent in his operations. I will be recommending him to all my friends. Thank you for a great experience. More

Was easy to work with and was able to make a deal quickly. Was knowledgeable with the vans we were buying quickly. Was knowledgeable with the vans we were buying More

So I traded in a 2020 Tacoma mint. We got an explorer. Has nothing but a nightmare. Mike Duval said he would fix a seat that was showing the metal and nothing no call back. I had to We got an explorer. Has nothing but a nightmare. Mike Duval said he would fix a seat that was showing the metal and nothing no call back. I had to call back and rip sales guy a new one. Still not fixed. They only fixed some rust I noticed which guy said it’s sold as is. Lesson learned here. Stay clear of Mike Duval and of merchants. Not cool at all. More

Damian was incredibly helpful in my search for a new-to-me vehicle! Give that man a raise! new-to-me vehicle! Give that man a raise! More

He was super kind and helpful. It was nice to talk with a genuine guy It was nice to talk with a genuine guy More

Asked for round about quote for my SUV they didn’t want to do that since my car would be worth more. Drove 45 minutes to dealership. manager came out told me he couldn’t even come close to what I wanted. H to do that since my car would be worth more. Drove 45 minutes to dealership. manager came out told me he couldn’t even come close to what I wanted. He didn’t want to waste my time. I left discovered they still had my registration. Never called me to let me know they still had it. Had to drove all the way back to get it. I asked salesman why didn’t you call me? He said he didn’t know!! Wasted 2.5 hours of my time. More

this dealership is set up so well for anyone especially people on the younger side that are still learning everything. people on the younger side that are still learning everything. More