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Merchant Nissan

Troy, AL

4.8
362 Reviews
Call Dealership (334) 566-7357
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110 US-231 NORTH

Troy, AL

36081

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362 Reviews of Merchant Nissan

May 03, 2022

I would not refer anyone to this place. They lie for no reason. Not reliable More

by andrews2984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittany Lancaster
Report | Print
May 06, 2022 -

Merchant Nissan responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Sales Manager admin@merchantnissan.com

May 01, 2022

Pleasantly surprised at the attention to detail concerning my service appointment. Staff was very courteous and helpful More

by CHUCKTROYATC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jada Holmes
Report | Print
May 02, 2022 -

Merchant Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Merchant Nissan, we look forward to having you as one of our valued customers for many more years to come!

April 30, 2022

Josh and everyone at Merchant Nissan are a pleasure to do business with! Thanks for helping me get my perfect car! More

by jwmcmanigle72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Parrish
Report | Print
May 02, 2022 -

Merchant Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Merchant Nissan, we look forward to having you as one of our valued customers for many more years to come!

April 27, 2022

Everyone was super nice and understanding the waiting area was clean, however it did take a bit but they were busy More

by Jacobson.tg2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Lancaster, April Simmons
Report | Print
Apr 29, 2022 -

Merchant Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 26, 2022

Worst expierence I’ve had. New management has no feel for loyal customers. Brought in several new customers for this business but those days are over. More

by BOBBYPIERCE52
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Brittany Lancaster
Report | Print
Apr 30, 2022 -

Merchant Nissan responded

Bobby, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sales Manager admin@merchantnissan.com

April 22, 2022

Very good and very helpful. Easy-going and helpful with my appointment and called to let me know when ready. More

by SAMSANDERSLEAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Lancaster, Jada Holmes, April Simmons, Sherri J Plunkett Plunkett, Stephaine Gibson, Crystal Defee
Report | Print
Apr 25, 2022 -

Merchant Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 16, 2022

The people are very friendly and know there job. They make you feel welcome and want you to ne. Happy with their service. More

by Minniejr
Recommend Dealer
Yes
Employees Worked With
Brittany Lancaster, Jada Holmes
Report | Print
Apr 17, 2022 -

Merchant Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 11, 2022

Excellent customer service. We always use Troy Nissan for our family’s automobile service needs. More

by Jimmy Barron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Parrish, Hussein Mawani
Report | Print
Apr 12, 2022 -

Merchant Nissan responded

Thank you, Jimmy. It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Merchant Nissan!

April 08, 2022

Fast, friendly, courteous service! Waiting area clean and comfortable. Personnel notified me of additional services needed on my vehicle. More

by Dianne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Britt
Report | Print
Apr 11, 2022 -

Merchant Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Dianne, for choosing Merchant Nissan!

April 06, 2022

JOSH WAS AWESOME! !!! I bought a 2018 Lexus ES all the way from Atlanta GA. He FaceTimed me and showed me the car, showed me any blemishes that my car had (FYI NONE). T More

by ALYQUE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Parrish
Report | Print
Apr 06, 2022 -

Merchant Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

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