Mercedes-Benz of West Covina

Great service. Dan is thorough with providing updates. More importantly, Dan has a refreshing positive attitude to customer service. He's a Rockstar. Dan is thorough with providing updates. More importantly, Dan has a refreshing positive attitude to customer service. He's a Rockstar. More

John Chow was awesome and very accommodating given I didn’t have a scheduled service time. Unexpected car matters occurred and he was very helpful. He communicated regularly on the matters requiring a didn’t have a scheduled service time. Unexpected car matters occurred and he was very helpful. He communicated regularly on the matters requiring attention and completion/next steps. Looking forward to future service here at this location as I am new to the area. Thank you again! More

Had to schedule something before the workweek on a Monday and was able to get back to work in record time. Awesome customer service and communication thank you for everything Mr. Ranciglio! and was able to get back to work in record time. Awesome customer service and communication thank you for everything Mr. Ranciglio! More

The staff at MB of West Covina worked diligently to find us the vehicle - and get us the lease payment - that we were comfortable with. Emmanuel and Allen deserve a round of applause and certainly deserve us the vehicle - and get us the lease payment - that we were comfortable with. Emmanuel and Allen deserve a round of applause and certainly deserve our thanks for their efforts. More

Clean waiting area with drinks: coffee water soda and cookies. That makes waiting easy. Lavatories are frequently checked and cleaned as well. cookies. That makes waiting easy. Lavatories are frequently checked and cleaned as well. More

A+ service as always from Peter Y. He’s always very helpful and very easy to work with. He’s always very helpful and very easy to work with. More

best customer Servies. best deal. very nice people .beautiful showroom thank you. to David for making my dream come true best deal. very nice people .beautiful showroom thank you. to David for making my dream come true More

I have been to other Mercedes Service Centers including L.A., House of Import, Arcadia, and Foothill Ranch and I would rate this center the best among all the centers. Clean, great service, and best overa L.A., House of Import, Arcadia, and Foothill Ranch and I would rate this center the best among all the centers. Clean, great service, and best overall experience. Service Consulant, John Chow, was the bst and will definately work with him for all future services. More

This is the Worst experience I have ever had at a dealer. Horrible, incompetent, disappointing Horrible, incompetent, disappointing More

Jorge was fast and efficient. I walked in without and appointment and he made me feel very welcome and comfortable. I left me car overnight for maintenance service and was able to I walked in without and appointment and he made me feel very welcome and comfortable. I left me car overnight for maintenance service and was able to leave with a loaner. I didn't have a scheduled appointment but Jorge helped me right away.This was my first time at this particular location and I must say it by far has been the best service I have received from Mercedes. I typically go to the Van Nuys location. Thanks again Jorge for your hardworking and service! More