Mercedes-Benz of West Covina

I got the opportunity to work with Roberto and the overall experience was great. Roberto work with me to ensure the car I was getting was properly taken care of and I left the dealership extremely hap overall experience was great. Roberto work with me to ensure the car I was getting was properly taken care of and I left the dealership extremely happy! Roberto helped me get some corrections made and worked with the service team to get it done properly and made sure all the details were handled for me. More

Service was done in a timely matter. I had an emergency with my car and I was given the time and care without an appointment. I had an emergency with my car and I was given the time and care without an appointment. More

Sales team and finance are thieves. I had no idea what I purchased for a key replacement until I finally asked the right person. It had almost expired and the finance department literal I had no idea what I purchased for a key replacement until I finally asked the right person. It had almost expired and the finance department literally kicked me out of his office while I was asking questions he told me he had an actual customer to take care of.worst experience of my life. The service department was very helpful and courteous. Chad was very knowledgeable and helpful. More

Jorge was wonderful Took care of all of the Van needs a pleasure to deal with pleasure to deal with More

lies to customers saying offering shuttle service. Actually they don't have I have been waiting for many hours Actually they don't have I have been waiting for many hours More

Appreciate the dealership provided a loaner car while my car was getting repaired Friendly service advisor and staff. car was getting repaired Friendly service advisor and staff. More

Great and amazing workers, Eric and Zaira able to find us a amazing deal on the S class. a amazing deal on the S class. More

After being a repeated loyal customer of Penske West Covina, I went to Envision Mercedes Benz of West Covina to purchase a new vehicle and had the worst experience ever. Not only did they sell me a lemo Covina, I went to Envision Mercedes Benz of West Covina to purchase a new vehicle and had the worst experience ever. Not only did they sell me a lemon but they sold my former car which I traded in despite me asking them to rescind the contract since they sold me a lemon. Took months for the repurchasing of the lemon car by the manufacturer but I lost money since Envision Mercedes Benz of West Covina refused to rescind the contract. It also took months for Envision Mercedes Benz of West Covina to return my money for the extra warranty I had paid. Envision Mercedes Benz of West Covina just lost a repeated loyal customer. More

Easy fast way to buy a Mercedes, would definitely go back and buy another one and buy another one More

Service consultant is always act busy, never return called . Seems she is the only person that is busy on her job called . Seems she is the only person that is busy on her job More