Mercedes-Benz of West Covina

The worst dealership and service ever. I have to look for a customer service and ask around because no one seems to know anything. The worst service for Mercedes benz. Didn’t install my ca I have to look for a customer service and ask around because no one seems to know anything. The worst service for Mercedes benz. Didn’t install my car back properly and the carpet from an inside was popping out. Demitra asked me to give her a 5 points for everything because it’s going to affect her. This is ridiculous. She should ask the customer to provide a survey, but she should not tell the customer what to give her or what point should the customer put for her. First of all she doesn’t deserve a 5 at all. Dealership should tell their employees to stop telling a customer what to put for the reviews. More

I honestly recommend the service on Mercedes Benz of Wes Covina and especially to the guy that help me with my vehicle. I believe it was Juan Aldana he’s so professional and really good personality he make Covina and especially to the guy that help me with my vehicle. I believe it was Juan Aldana he’s so professional and really good personality he make you feel comfortable and explained you everything on your questions thank you Juan👍🏻 More

Shadi was helpful and easy to work with. I would recommend him to anyone looking for a new car I would recommend him to anyone looking for a new car More

so bad service ，didnt told me all inf ，and charge me 200 dollars，so crazy ，xxxxxxxxx！never come back！ dollars，so crazy ，xxxxxxxxx！never come back！ More

5-Star rating for both dealer and service advisor Dan. Waiting area was clean and well-organized. Service advisor Dan was friendly. caring and answered our questions in detail. Waiting area was clean and well-organized. Service advisor Dan was friendly. caring and answered our questions in detail. More

I bought a 2020 S560 on Dec. 29, 2023 January 18, 2024: Car went back for 1st repair to fix a chip in rear spoiler and fix the issue that the engine cover is missing. However, t 29, 2023 January 18, 2024: Car went back for 1st repair to fix a chip in rear spoiler and fix the issue that the engine cover is missing. However, the dealer told me that I need to make another appointment to comeback to fix the gas door. January 30, 2024, there was a second repair needed for the same issues. As of now, March 5, the car is not ready yet for me to pickup. The wait is too long to fix a car that I just bought. If the car is not ready to be sold, it should not be for sale. This is taking a long time and not a Mercedes standard. This is unacceptable. More

Highly recommended dealer! I came in on president day and they gave me an awesome price on my s class! Lowest APR rate possible! I came in on president day and they gave me an awesome price on my s class! Lowest APR rate possible! More

Care, workmanship , attentiveness of sale representative. Yes, excellent coffee and confortable waiting lounge too! Nice work ! Keep on going ! We drove all the way from Cerritos to your service departmen Yes, excellent coffee and confortable waiting lounge too! Nice work ! Keep on going ! We drove all the way from Cerritos to your service department for their services! More

The service I receive is always top-notch. Demitra is excellent and provides over-the-top service. Demitra is excellent and provides over-the-top service. More

Outstanding personal service from Eric and from Todd. Thank you for your service and for your dedication throughout the process. Thank you for your service and for your dedication throughout the process. More