Mercedes-Benz of West Covina

Since the moment we arrived Roberto took care of me and my family and provided outstanding customer service to us. We were coming for one car and we left with two cars thanks to Roberto for making it happe my family and provided outstanding customer service to us. We were coming for one car and we left with two cars thanks to Roberto for making it happen. We will keep on coming to Mercedes Benz of West Covina and with Roberto. Thank you! More

Good service, knowledgeable, understanding what customers need, and accomplished the job within a reasonable time, need, and accomplished the job within a reasonable time, More

It was a terrible terrible experience. The entire team is a huge lier. I was offered extremely expensive price…. And on the contract, the dealer input lower trade in value than agreed an The entire team is a huge lier. I was offered extremely expensive price…. And on the contract, the dealer input lower trade in value than agreed and added several extra service charge without acknowledging me. I had to go back to fight for the incorrect trade in value.. I was also promised to get a wall box for free…. But I didn’t receive after two weeks and FedEx tracking showing invalid… after I put a bad review, the sales manager called me and tried to fix the bad experience. She promised to get wall box for me… and asked me to change the review to 5 stars so she can get her bonus. I helped her to do an 5 star and hoping I will be helped. After I fixed the review to 5 star, she told me the wall box is “out of stock.” Funny thing is I received the charger the next day…. Basically she lied to me about she was fixing issues for me. I will not believe this dealer any more…. Certainly not recommending this dealer to ANYONE. More

Raymond has provided excellent service, he is very professional and friendly. Highly recommend to my friends. professional and friendly. Highly recommend to my friends. More

Grate customer service. Really helpful and courteous. Greeted right away. Will definitely be back for service. Really helpful and courteous. Greeted right away. Will definitely be back for service. More

David was a lot of help, he made this a very easy experience for me experience for me More

Juan was very helpful and quick when I arrived in a panic because my GlE 350 was sputtering on my way to work. Everyone even the guy checking tires on areival was super nice! because my GlE 350 was sputtering on my way to work. Everyone even the guy checking tires on areival was super nice! More

Over all it was just like buying any car from any dealership. Coming from the car business myself I have full understanding of what happens in the front and the back of car deals. I would have rate dealership. Coming from the car business myself I have full understanding of what happens in the front and the back of car deals. I would have rated this dealer a 5 out of 5. But several things happened that took away 1 star for sure and then the level of false statements will loose a star too. 1) being told that adding more money to my down payment, might deny my deal from the bank. (Complete xx) 2) telling me my credit app was Denied from my credit union whom I just paid off an older vehicle from in 13 months, and we have a 750 and 830 credit score also COMPLETE xx. 3)telling me the vehicle still had to go through detail and 1-3pm is when I could pick it up, when the night before the sales manager told me the car was ready for 9am pick up. I know this is so the sales person doesn’t have to split the deal because they had other things to do, leads you to believe that even more when the sales person says “only talk to me about the car, I will be your start to finish”… 4) “*additional ….” I clearly explained my experience in the car industry(8+ years from sales, used car manager, sales management, operations management) I stated at the beginning bring me this with no added on anything. This is a used car I’m not interested in anything. First counter offer wasn’t even a counter offer. It was the full asking price with an additional 1595 added on for “Zurich” paint and interior protection. When I said remove that like I told you earlier I was stopped and told “you have to have that It’s already on the car…” also ANOTHER FALSE STATEMENT but in 2 ways. -1- I do not have to add any additional service or item on any vehicle I purchase. -2- paint and interior protection packages are aftermarket items, that are added in and performed during the car detail portion of the prep/delivery process after the car sale/deal is closed and negotiated. This “added” service is something that takes less 20 minutes and is NEVER completed before a vehicle is sold. Also the reason for turning down this added service is for several reasons. The cost of these services are less the $50(this is a high number) I would NEVER even spend that on them let alone an astronomical $1595. Sales person would have got a 5 out of 5 if he would t have soft lied and said things that aren’t real about car deals and everything else I would rate him a 3 for treating me like I was stupid. Overall I got the vehicle I showed up to buy, for a price that I was comfortable to pay. The only reason for 4 stars is the level of transparency and just being upfront. I’m a very do what you say and listen to your customer type of person. What I asked for is very simple and straight forward with enough back story to support what I’m saying is actually true, if things were said honestly and not just things that sound good to your typical customer a 5 would have been given, I would have had NO complaints if the stuff above would t have been done. Truly I’m going back and forth for a 3 star review. What I can say is the dealership was clean, up to date and extremely nice. With a huge selection of used and new vehicles. I even liked my sales person, but don’t like when someone says something that I know is not the truth, it makes me feel like they are treating me like I’m stupid, and leaves me without a good feeling. Someone so experienced as who I was dealing with would make such a bad choice to do what I outlined above. Dealership 5 out of 5 Our finance manager was phenomenal. Listened to my back story understood what I was saying about not wanting anything explained my position respected what I said. He still recommended a few things, which I would have purchased if my plan was to keep the vehicle longer than I am. Finance manager 5 out of 5!!! Interaction with sales manager. He was great, on top of it, very helpful, and straight to the point with no xx. 5 out of 5 I would recommend the dealership but would say another salesman More

A perfect sales associate A perfect service A perfect car A perfect transaction Thank you very much car A perfect transaction Thank you very much More

As always, George Kakish is excellent! All the work was performed as requested, and the loaner vehicle was the type I expected to get when I went to the dealer. All the work was performed as requested, and the loaner vehicle was the type I expected to get when I went to the dealer. More