Mercedes-Benz of West Covina

Excellent service provided Staff courtesy Following up Nice amenities Nice manager of services department Good experience up Nice amenities Nice manager of services department Good experience More

during my visit George kakish was our service agent and he was very helpful and nice definitely will be back he was very helpful and nice definitely will be back More

Staff was very friendly, helpful and knowledgeable. Atmosphere at the dealership was very professional. I did not find out that the used car had belonged to a smoker until very nearly the last minute, Atmosphere at the dealership was very professional. I did not find out that the used car had belonged to a smoker until very nearly the last minute, however. Attempts to remove odor did not last long. More

The salesman Bora was wonderful but he had to leave early to his wife birthday and left me with another salesman and manager and took 4 hours to resolve so issues with another I had pick up . The car had tra to his wife birthday and left me with another salesman and manager and took 4 hours to resolve so issues with another I had pick up . The car had transmission problems so they had to change me to another car and wanted more down payment and higher payment the service was long 5 hours in dealer shop . If they want my business next time they should reward me because 700 lease for a use 300 c was not best price. More

Peter is always going the extra mile to help a customer. A real pleasure to work with A real pleasure to work with More

Iris was WONDERFUL! I really enjoyed her enthusiasm and knowledge of the car! She was so cute trying to get the car out for me to test drive! Iris delivered my brand new I really enjoyed her enthusiasm and knowledge of the car! She was so cute trying to get the car out for me to test drive! Iris delivered my brand new baby on her OFF DAY! Process was awesome and I was happy to support a woman during International WOMEN’S month!! ❤️ More

I need to bring to your attention that inside my driver's side door has several grease stains and it looks like they put a tool against my door and now it has an indentation looks like it has damaged the int side door has several grease stains and it looks like they put a tool against my door and now it has an indentation looks like it has damaged the interior of my door. My interior is white so it is very obvious of any stains and employees should make sure they are careful when managing customers vehicles. I took photos if you would like to see them. More

John Chow, my service advisor, was very personable and professional. From the moment I called to set up the appointment, to picking up my car after the service was completed, he did an excellent job. professional. From the moment I called to set up the appointment, to picking up my car after the service was completed, he did an excellent job. More

In trust worthy, they tried to sell me a damaged vehicle. ( damage to the convertible top of a convertible) I guess they didn’t think I would ever put the top up, ( damage to the convertible top of a convertible) I guess they didn’t think I would ever put the top up, More

Highly experienced and knowledgeable personnel all around. I highly recommend to my colleagues and family about my experience with the Mercedes Benz of West Covina thanks a lot god bless around. I highly recommend to my colleagues and family about my experience with the Mercedes Benz of West Covina thanks a lot god bless More