Mercedes-Benz of West Covina

Had the pleasure of purchasing an EQS from Eileen. She was very sweet and helpful. 10/10 recommend and will return. She was very sweet and helpful. 10/10 recommend and will return. More

Eileen made the car buying process smooth and was willing to get me exactly what I wanted! She provided excellent customer service! Most definitely recommend! to get me exactly what I wanted! She provided excellent customer service! Most definitely recommend! More

Many thanks to Emmanuel, my salesman who came highly recommended to me by my friend Irene and godchild Ashley! Emmanuel did not disappoint and I am a very happy customer! The excellent customer service, recommended to me by my friend Irene and godchild Ashley! Emmanuel did not disappoint and I am a very happy customer! The excellent customer service, professionalism, and respect that I received while working with Emmanuel to negotiate an exceptional deal for my new car is beyond words! I highly recommend that you contact Emmanuel Aguilar at the Mercedes Benz dealership in West Covina and set up your appointment to buy your next new car! Thanks again, Emmanuel! I am now your customer for life and will be back to see you soon! Jacqueline Zamora More

Awful help on a very critical and crucial component of mbz’ ability to perform customer service on behalf of Azusa. mbz’ ability to perform customer service on behalf of Azusa. More

I bought a 2019 tesla. Cons: The price shown on the website (by the salesperson) was not the price offered on paper. It was extra 200 so I missed it before signing. The ins Cons: The price shown on the website (by the salesperson) was not the price offered on paper. It was extra 200 so I missed it before signing. The insurance sold to me was included in the total price and doesn't cover anything useful. There are problems with the cameras on the car. When charging, the car makes a really loud noise as if something is popping under the car. There was a recall on it and I had to fix it. Someone's account was still logged in and active in my car and I had to call to have it removed. Pros: They offered to fix a tear on the seat for free and they did. More

This has to be the worst CPO MB purchase experience ever in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes to attach the bumper cover instead of using proper fasteners. As a result the Lowe part of the bumper fell off while driving which could’ve been a major accident. I am taking it to the local dealer to address the number of issues that could’ve been easily addressed during the CPO processs. More

Service, Team, timeliness, work, rental, car wash, tire check, the coffee bar and place all good check, the coffee bar and place all good More

Best service personnel ever experienced. Daniel is amazing and really enjoyed his services. Appreciate every moment. Thanks bunches! Daniel is amazing and really enjoyed his services. Appreciate every moment. Thanks bunches! More

Great service, great customer service as always. Very helpful. Facility always clean customer service always welcoming Very helpful. Facility always clean customer service always welcoming More

Excellent and friendly customer service Matthew from head to toe. Done my car in better condition. Highly recommended. to toe. Done my car in better condition. Highly recommended. More