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Mercedes-Benz of West Covina
West Covina, CA
1,330 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,330 reviews
January 30, 2024
Demitra, my service advisor, makes taking your vehicle to service easy and welcoming. She makes sure things get done on time or tells you if it will be longer than usual. service easy and welcoming. She makes sure things get done on time or tells you if it will be longer than usual. More
by RUBENJ211
Verified CustomerEmployees Worked With
DemitraLopez
January 30, 2024
Great service . All questions were answers by the service manager Dan . Truly professional I’m very satisfied . Will absolutely refer your company to others All questions were answers by the service manager Dan . Truly professional I’m very satisfied . Will absolutely refer your company to others More
by RONNIESD29
Employees Worked With
Dan
January 29, 2024
Riad was very helpful and kept all my info up to date. I appreciate him showing me the breakdown and what was going to be done to my vehicle. I appreciate him showing me the breakdown and what was going to be done to my vehicle. More
by J.GARCIA192477
Employees Worked With
Riad , Alanna Sanford
January 29, 2024
It was a good experience taking my car to this location,love the good service, love the professional experience with service advisor James Hou. location,love the good service, love the professional experience with service advisor James Hou. More
by MATTZHANGXU
Employees Worked With
James Hou
January 29, 2024
Although the wait was almost 2 hours, the service was wonderful. Vahe was very courteous and helpful wonderful. Vahe was very courteous and helpful More
by MARIQUIV
January 28, 2024
Services are very good. Service department John, the two people for renting a car, the girl in casher desk, and the the girl who is in charge of coffe and water, all of Service department John, the two people for renting a car, the girl in casher desk, and the the girl who is in charge of coffe and water, all of them are nice and friendly. More
by BAILIMMR
Employees Worked With
Service Departmet John and Car Rent Two Persons
January 28, 2024
I make my appointment and when I arrive wasn’t in the schedule, thank god they take my car for services, but take over 4 hrs for oil change overall okay schedule, thank god they take my car for services, but take over 4 hrs for oil change overall okay More
by DAMIENIAN
Employees Worked With
January 28, 2024
There was a problem with the brakes when the car arrived. The technician said this was normal. Even though there was a warranty, he still asked me to pay 150. I checked it in Anaheim and didn't charge me any The technician said this was normal. Even though there was a warranty, he still asked me to pay 150. I checked it in Anaheim and didn't charge me anything. I waited for the car for a week. The app showed that the car was unlocked once, but the report What it says is that the technician spent many days checking the problem. In short, the problem was not solved and I was asked to pay 150. I will definitely not recommend friends and family to come here! ​ More
by JASON
Employees Worked With
Demitra Lopez
