Mercedes-Benz of West Covina

Demetria L deserves a raise! ! She was excellent advisor throughout the process and assured me that everything would get done! I was very worried when I took my car in, but she m ! She was excellent advisor throughout the process and assured me that everything would get done! I was very worried when I took my car in, but she made the process so very easy and quick, all worries went aside! I definitely appreciate her and the rest of the Benz team, the car rental company as well, they were very helpful. Even if i move 3 hours away, I will definitely be bringing my car back to West Covina if i ever need service again in the future! More

Thank you Abraham for all your help on my first Mercedes purchase yesterday, loving my new ride. purchase yesterday, loving my new ride. More

Tells it like it is. Not too pushy. My two cars run well. Will come back. Not too pushy. My two cars run well. Will come back. More

Not good follow up or care. Had to call or text multiple times to get what I needed . Had to call or text multiple times to get what I needed . More

Very professional handling, bilingual conversation which helped my wife understand the service ,and very nice areas at the waiting room with coffee and cookies and cake helped my wife understand the service ,and very nice areas at the waiting room with coffee and cookies and cake More

I am very happy with John Chow, Service Consultant. He was courteous, polished, refined, pleasent, patient, the way Mercedes Benz service should be, top notch! He also was able to diagnose a problem w He was courteous, polished, refined, pleasent, patient, the way Mercedes Benz service should be, top notch! He also was able to diagnose a problem which previous visits failed to diagnose. The problem was reported soon after purchasing the car, brand new, in August 2022 and never got fixed. I bought the car for my daughter when she turned 17. He is one reason I will consider purchasing another Benz from your dealership and recommend friends and family. Kudos to John Chow! More

I 1st went to another dealership in Arcadia and felt the sales person was condescending and didn’t know much about EV cars. So I decided to contact The Covina Dealership and got the best sales person who is sales person was condescending and didn’t know much about EV cars. So I decided to contact The Covina Dealership and got the best sales person who is knowledgeable about the car I wanted. Roberto Quiroz is the man, he found me exactly what I wanted and help me get the car I wanted on a very good lease program. He walked me through the whole process and following day, I came back, Roberto help walked me through all the question I had on how to work the car. I didn’t feel rush nor stress in getting this absolutely beautiful car. I can’t thank Roberto enough taking me to look at the cars they had on the lot and found my car. Everyone at Covina Dealership was very nice and helpful, so I thank you very much for the stress free day and a beautiful car. More

Finding the car on website and negotiating price was good. It took 3 hours in dealership to finish the cash purchase!!! Suggest: 1. remind buyers to bring drivers license and insurance card; 2. If 2n good. It took 3 hours in dealership to finish the cash purchase!!! Suggest: 1. remind buyers to bring drivers license and insurance card; 2. If 2nd buyer (wife) can't be at transaction have her license with you; 3. 2nd buyer must be available by email to fill in the contract on line and docu-sign or else dealer will not release vehicle.!! More

Peter Yee, helpful and the best service advisor. He works fast and efficient whenever I bring my car in for any service. He works fast and efficient whenever I bring my car in for any service. More

Came in for a vibration issue on my 2023 sprinter passenger van, picked it up 3 days later as they said it was ready and everything was taken care of. Went to pick it up and they lost my keys, had to passenger van, picked it up 3 days later as they said it was ready and everything was taken care of. Went to pick it up and they lost my keys, had to wait over 45min for them to locate the keys. Also left and the vibration is still there. More