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Mercedes-Benz of West Covina
West Covina, CA
1,330 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,330 reviews
February 14, 2024
Their customer service is great. If you’re running late to take your car for service the staff will not turn you away. Also. Complimentary beverages and snacks are included. 👏👏� If you’re running late to take your car for service the staff will not turn you away. Also. Complimentary beverages and snacks are included. 👏👏👏👏 More
by NURSEMILYRICARTE
Verified CustomerEmployees Worked With
Other Employees :
Richard Airada, Alanna Sanford, Christopher Perez
February 14, 2024
Excellent customer service. Juan Aldana was great at understanding my concerns. The part that need replacement was available. The dealer took good care of the car. The service d Juan Aldana was great at understanding my concerns. The part that need replacement was available. The dealer took good care of the car. The service duration was quick. More
by JOHNMASAAD60
Employees Worked With
Juan Aldana
February 13, 2024
Very thorough and complete service. Enjoy coming here once a year for service. Even though it's a bit more expensive I get a sense of security knowing my car has been dealer maintained Enjoy coming here once a year for service. Even though it's a bit more expensive I get a sense of security knowing my car has been dealer maintained More
by ADRIANZC75
February 13, 2024
Juan's excellent customer service like always the best! Everyone from the greeters, receiving the auto, and all employees encountered during my visit was friendly and professional. Everyone from the greeters, receiving the auto, and all employees encountered during my visit was friendly and professional. More
by ESPIERCF
Employees Worked With
Juan Aldana
February 13, 2024
Riad took care of me and got me in and out very quickly. Definitely using this center exclusively going forward. Thanks, Riad!!! Definitely using this center exclusively going forward. Thanks, Riad!!! More
by JOHSOR1984
Employees Worked With
Other Employees :
Emmanuel Aguilar, Eric Yang, Alanna Sanford, Christopher Perez
February 13, 2024
Service was good. Agent was polite. Waiting time period was within the range. Coffee machine had many choices and cookies were good. Agent was polite. Waiting time period was within the range. Coffee machine had many choices and cookies were good. More
by CHRISTINE.TING.LI
Employees Worked With
Riad Sarieddine
