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Mercedes-Benz of West Covina
West Covina, CA
1,330 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,330 reviews
March 05, 2024
The representative (Richard) was a pleasure to work with. He is always mindful of my concerns regarding my needs as a customer and the maintenance needs of my vehicle. He is always mindful of my concerns regarding my needs as a customer and the maintenance needs of my vehicle. More
by EDGARCAMPUGAN
Verified CustomerEmployees Worked With
Rijad
March 05, 2024
I find out passenger side under chair plastic is brokena pice parts, already report to service dept. I don't know your deler ship will takecare or not? pice parts, already report to service dept. I don't know your deler ship will takecare or not? More
by BETTYCHU2008
Employees Worked With
Alanna Sanford, Christopher Perez
March 03, 2024
Nice &friendly ,honest knowledgeable and fast agent. I never be there and this was my first experience with behind dealership I never be there and this was my first experience with behind dealership More
by EDMONPAYANI
March 03, 2024
Your service department is the best bar none. I’m glad we bring all our cars for service there. I’m glad we bring all our cars for service there. More
by Naseratlaw
Employees Worked With
Other Employees :
Emmanuel Aguilar, Eric Yang, Alanna Sanford, Christopher Perez
March 02, 2024
The location is Conveniently located, and The personnel is very professional and attentive. I also was able to acquire a loaner pretty quickly. is very professional and attentive. I also was able to acquire a loaner pretty quickly. More
by ILIKEVEGAS777
Employees Worked With
Peter Yee
March 01, 2024
James was such a kind and helpful person. He was really friendly and easy to talk to. Whenever I didn't understand something, he took the time to explain it to me with pictures. He gave me a He was really friendly and easy to talk to. Whenever I didn't understand something, he took the time to explain it to me with pictures. He gave me a breakdown of the services needed and outlined the prices of each service as well. While my car was being serviced, he kept me updated by seeking me out in the waiting area every now and then. Before I left, he offered to have the car washed and walked me to the car to show me how to operate a part of the car I did not previously understand. Everyone I interacted with at the facility were also really nice and friendly. It was a really nice place to wait around at as well. The text message with the video of my car was extremely helpful and informative as well. I am beyond happy with the service I received at this location and would be happy to come back the next time I need services for my car. More
by Nicole
Employees Worked With
James Hou
