Mercedes-Benz of Union

Once again worst experience ever at Ray Catena Union. Had an appt to change my tire scheduled for two weeks. Take day off from work to come to my scheduled appt and they don’t have my tire. Extremely ru Had an appt to change my tire scheduled for two weeks. Take day off from work to come to my scheduled appt and they don’t have my tire. Extremely rude service people yet again. If I could go less than one star I would. More

Walked in to browse and left in my new car. Thank you Lenny for helping. Thank you Lenny for helping. More

Nick Bradfield is the epitome of service at Catena Mercedes! Professional,polished and well versed in the car industry. He gets the job done quickly and efficiently. Mercedes! Professional,polished and well versed in the car industry. He gets the job done quickly and efficiently. More

Lenny is very professional and has deep knowledge on the car options we were looking for, he made extra efforts to get us the right car and documentation and handling has been instrumental. Very nice job do car options we were looking for, he made extra efforts to get us the right car and documentation and handling has been instrumental. Very nice job done, we are happy with the service we received. Thanks More

Lenny Inserra and his finance manager yeoman's work to get this sale handled. The extra effort is very much appreciated. get this sale handled. The extra effort is very much appreciated. More

Lenny is awesome I’m very happy with his service and he was so kids friendly and that was a big thing for me❤️❤️thanks Lenny was so kids friendly and that was a big thing for me❤️❤️thanks Lenny More

On 2/28/24, my birthday, I have a schedule appointment and met with sales person Mia to trade my 2021 GLA for AMG GLE 53 coupe. She was well informed of the vehicle that I wanted. Without hesitation my G and met with sales person Mia to trade my 2021 GLA for AMG GLE 53 coupe. She was well informed of the vehicle that I wanted. Without hesitation my GLA was appraised and the new vehicle was purchased to be picked up in 3-4days. On Monday 3/4/2024, my insurance was transferred to the new vehicle and on Tuesday 3/5/2024, I called that the vehicle was ready for pick-up. On my arrival to pick-up the vehicle, to my disappointment she ordered the wrong color interior and she blatantly told me that the color I wanted is "tacky" however the color she purchase for me is "classy." I told her that I will not be taking the vehicle that I don't like. She went to her manager desk and return and the long of the short after telling me several times that Mercedes do not have the color that I wanted, she realized that I wasn't budging so she finally stated that there are 2 in Florida. She made a second visit to her manager's desk then returned to me stating that they will order the vehicle that I wanted and it will arrived in about 1 week or before. She printed the information and handed to me and I left without taking back the deposit I paid down on 2/28. She told me that on Wednesday 3/6 she is schedule to be off but she will be going in to take care of the transaction and she would call me with a confirmation. I did not receive any call on Wednesday. Today, 3/7, I had to call Mia since I haven't heard from her. To my surprise, very nonchalant, she replied that she is not the one handling getting the car and that she was off yesterday so she have no update for me. I said to her so if I did call , no one would reach out to me having me thinking that the car is on it's way? She replied, well is early in the day. There after I spoke with the manager Victor Koczynski, and it was unbelievable what I was hearing. This manager began by letting me know that it was not easy to get the vehicle that I wanted and that Mia order one for me and I changed my mind. I asked him to put himself in my shoes, the customer shoes, but no he continue to state that its not easy to get the car from another dealer, if he get it I may change my mind. In other words I should be blamed for the mess his sale person make or I should take whatever they want to give me. I was upset because I was totally mislead, believing that the vehicle was ordered for me and because I was rightfully upset without any apologies Victor decided that he will send me my money and will not do any further business. Extremely unprofessional, perfidious and intentionally misconstrued representation. More

Always a great experience at this dealership! Thank you for everything, Lenny… If you are looking for topborofessionalism and good service, head over to Union✨ Thank you for everything, Lenny… If you are looking for topborofessionalism and good service, head over to Union✨ More

I can not even begin to describe my frustration with this dealership, the service, and in fact the whole company. This is my first time buying a car; a brand new car and I am very unsatisfied with the brand dealership, the service, and in fact the whole company. This is my first time buying a car; a brand new car and I am very unsatisfied with the brand I have chosen. I have a GLC 300 2023, which I bought back on July 17, 2023. Right now, my car has 2,055 miles and I have been emailing, texting, and going back and forth to Mercedes of Union because my service engine light has been on for a little over a month. When I take it to the dealership they tell me that there is nothing wrong with my car. If there is nothing wrong with my car, why is there a case open? If there is nothing wrong with my car why is the light constantly going on? I did not buy a brand new car to have to deal with a service engine light issue that has no fix. With the service engine light being on this also causes my remote start to not work, which is one of the reasons why I bought this car. This is unacceptable for a luxury car brand. ;Put yourself in my shoes, would you be satisfied if you bought a brand new car and the service engine light is continuously on or would you like to be going back and forth to the dealership? Who's giving me back my time and gas I’ve been wasting for an unresolved issue. Or would you like it if, when you go to the dealership you get a disgustingly rude attitude for the ladies in the front desk when you have been nothing but patient and understanding. I want this problem resolved just as you would if you were in my exact situation. I do not want to drive a brand new car with any lights on. More