Mercedes-Benz of Union

This service visit went really well. I received an email from Mercedes stating that my 2025 GLC300 was now ready for a software update to add the Digital Vehicle Key feature that was not I received an email from Mercedes stating that my 2025 GLC300 was now ready for a software update to add the Digital Vehicle Key feature that was not available when the car was built. I waited 16 months for this update. I called the dealership and spoke to Pedro Shimazu, my service advisor. He told me to make an appointment and be sure to request a loaner because they were not sure how long it would take to do this update. I did exactly that. When I arrived at the service center they took my car and the loaner was waiting for me and off I went. I returned the next day and the software was installed and is working well. I want to give a special thank you to Pedro who coordinated the whole process for me from beginning to completion. When you bring your car in for service ask for Pedro and you will be assured of top level service. 👍🏽 More

I had a great experience purchasing my Mercedes-Benz. I absolutely love my vehicle and I’m very happy with my purchase. Lenny was amazing throughout the entire process. He was professional, helpful, p I absolutely love my vehicle and I’m very happy with my purchase. Lenny was amazing throughout the entire process. He was professional, helpful, patient, and made sure I was taken care of from start to finish. He kept me informed, answered all of my questions, and made the overall experience much easier. I really appreciated the level of customer service and would definitely recommend working with Lenny if you’re looking for a new vehicle. Thank you again for making this such a positive experience! More

This is my second Mercedes Benz that I buy from Mercedes Benz of Union and both times were excellent in service and Customer Service I will recommend this Dealership to my friends and Family they go beyond Benz of Union and both times were excellent in service and Customer Service I will recommend this Dealership to my friends and Family they go beyond to make you feel like Family More

Lennny sierra mercedez union the first moment their attentiveness, professionalism, and willingness to help made the entire process much easier and more pleasant. A great, very friendly professional100 attentiveness, professionalism, and willingness to help made the entire process much easier and more pleasant. A great, very friendly professional100% recommended. More

The Best Car-Buying Experience—Every Time! We’ve purchased multiple vehicles from Lenny Inserra at Ray Catena of Union over the years and wouldn’t go anywhere else. He’s professional, knowl We’ve purchased multiple vehicles from Lenny Inserra at Ray Catena of Union over the years and wouldn’t go anywhere else. He’s professional, knowledgeable, and trustworthy, always making the process easy and enjoyable. Lenny treats you like a person, not just a customer, never any pressure, always going above and beyond to ensure satisfaction. We love our Mercedes-Benz vehicles, and Lenny is a big reason we keep coming back. When you find someone you trust, you stick with them. If you’re looking for a Mercedes-Benz, ask for Lenny Inserra at Ray Catena of Union—you won’t be disappointed! Thank you, Lenny, for years of outstanding service. We truly appreciate you and look forward to the next one! More

My experience with Mercedes Benz of Union is outstanding. My service advisor is Pedro Shimazu. The entire staff is professional and courteous. I have had experience where I’ve had an emergency and did not ha My service advisor is Pedro Shimazu. The entire staff is professional and courteous. I have had experience where I’ve had an emergency and did not have an appointment and they took care of me expeditiously. One must understand that business is business. We can’t take things personal. Just be the best version of yourself and thrust the process. The team at Ray Catena is doing a phenomenal job. More

Lenny provided outstanding service, made everything easy, and ensured a smooth, enjoyable Mercedes buying experience throughout. and ensured a smooth, enjoyable Mercedes buying experience throughout. More

Incredible Service, friendly and knowledgable staff. Such a pleasure to work with. Highly recommend dealership Such a pleasure to work with. Highly recommend dealership More

I rarely leave reviews, but after two visits to this dealership, I feel it's important to share my experience. My first visit was on July 15, 2026 to look at a 2022 Mercedes-AMG CLA 35 that had alrea dealership, I feel it's important to share my experience. My first visit was on July 15, 2026 to look at a 2022 Mercedes-AMG CLA 35 that had already been listed for sale on the dealership's website for over a month. To my surprise, the vehicle wasn't even ready to be shown. The wheels had been removed because they were being repaired, the front bumper was heavily scuffed, the "T" was missing from the Turbo badge, and the car couldn't even be test driven. I left expecting the vehicle would be properly reconditioned soon. I returned on July 26, 2026, nearly two weeks later, expecting the vehicle to finally be ready. It still wasn't. Despite that, there was continued pressure to leave a deposit on a vehicle I had never been able to drive. Unfortunately, the sales experience became even worse. During the appraisal of my trade, the salesperson Daymond asked, "What are you looking to do?" I replied that I was "trying to get a better deal." He immediately stopped and questioned my response in a way that made me feel like I had said something wrong. I actually asked him, "Was that the wrong thing to say?" and he responded, "Yeah." When I explained that comparable vehicles with more miles and fewer options were selling for more money elsewhere and asked if he could take a look, his response was, "That's not my job. My job is to sell the cars that are here." The conversation became unnecessarily confrontational when he then asked me, "Did you come here to argue with me?" At that point, I requested to continue the process with the sales manager instead. The sales manager was professional. Unfortunately, the finance process created another issue when my credit application was submitted with incorrect employment information, including the wrong length of employment and incorrect previous employer. Those errors affected the financing process and should never happen when someone is making such a significant financial decision. Another thing that stood out was the repeated emphasis on "market value" when discussing my trade-in, while there seemed to be little acknowledgment that the dealership prices its own inventory aggressively as well. Every additional $1,000 they considered adding to my trade allowance up to about $2,000 was presented as though they were doing me a personal favor rather than simply negotiating a fair deal. I understand every dealership needs to make a profit, and I respect that. What I don't respect is advertising vehicles that aren't ready to be shown, encouraging customers to leave deposits on cars they haven't been able to test drive, confrontational communication, and inaccurate handling of a customer's financial information. I expected a much higher level of professionalism from a Mercedes-Benz dealership. More