Lenny Inserra

Lennny sierra mercedez union the first moment their attentiveness, professionalism, and willingness to help made the entire process much easier and more pleasant. A great, very friendly professional100 attentiveness, professionalism, and willingness to help made the entire process much easier and more pleasant. A great, very friendly professional100% recommended. More

Print

The Best Car-Buying Experience—Every Time! We’ve purchased multiple vehicles from Lenny Inserra at Ray Catena of Union over the years and wouldn’t go anywhere else. He’s professional, knowl We’ve purchased multiple vehicles from Lenny Inserra at Ray Catena of Union over the years and wouldn’t go anywhere else. He’s professional, knowledgeable, and trustworthy, always making the process easy and enjoyable. Lenny treats you like a person, not just a customer, never any pressure, always going above and beyond to ensure satisfaction. We love our Mercedes-Benz vehicles, and Lenny is a big reason we keep coming back. When you find someone you trust, you stick with them. If you’re looking for a Mercedes-Benz, ask for Lenny Inserra at Ray Catena of Union—you won’t be disappointed! Thank you, Lenny, for years of outstanding service. We truly appreciate you and look forward to the next one! More

Print

Lenny provided outstanding service, made everything easy, and ensured a smooth, enjoyable Mercedes buying experience throughout. and ensured a smooth, enjoyable Mercedes buying experience throughout. More

Print

Incredible Service, friendly and knowledgable staff. Such a pleasure to work with. Highly recommend dealership Such a pleasure to work with. Highly recommend dealership More

Print

I rarely leave reviews, but after two visits to this dealership, I feel it's important to share my experience. My first visit was on July 15, 2026 to look at a 2022 Mercedes-AMG CLA 35 that had alrea dealership, I feel it's important to share my experience. My first visit was on July 15, 2026 to look at a 2022 Mercedes-AMG CLA 35 that had already been listed for sale on the dealership's website for over a month. To my surprise, the vehicle wasn't even ready to be shown. The wheels had been removed because they were being repaired, the front bumper was heavily scuffed, the "T" was missing from the Turbo badge, and the car couldn't even be test driven. I left expecting the vehicle would be properly reconditioned soon. I returned on July 26, 2026, nearly two weeks later, expecting the vehicle to finally be ready. It still wasn't. Despite that, there was continued pressure to leave a deposit on a vehicle I had never been able to drive. Unfortunately, the sales experience became even worse. During the appraisal of my trade, the salesperson Daymond asked, "What are you looking to do?" I replied that I was "trying to get a better deal." He immediately stopped and questioned my response in a way that made me feel like I had said something wrong. I actually asked him, "Was that the wrong thing to say?" and he responded, "Yeah." When I explained that comparable vehicles with more miles and fewer options were selling for more money elsewhere and asked if he could take a look, his response was, "That's not my job. My job is to sell the cars that are here." The conversation became unnecessarily confrontational when he then asked me, "Did you come here to argue with me?" At that point, I requested to continue the process with the sales manager instead. The sales manager was professional. Unfortunately, the finance process created another issue when my credit application was submitted with incorrect employment information, including the wrong length of employment and incorrect previous employer. Those errors affected the financing process and should never happen when someone is making such a significant financial decision. Another thing that stood out was the repeated emphasis on "market value" when discussing my trade-in, while there seemed to be little acknowledgment that the dealership prices its own inventory aggressively as well. Every additional $1,000 they considered adding to my trade allowance up to about $2,000 was presented as though they were doing me a personal favor rather than simply negotiating a fair deal. I understand every dealership needs to make a profit, and I respect that. What I don't respect is advertising vehicles that aren't ready to be shown, encouraging customers to leave deposits on cars they haven't been able to test drive, confrontational communication, and inaccurate handling of a customer's financial information. I expected a much higher level of professionalism from a Mercedes-Benz dealership. More

Print

Our recent travels to Union Mercedes-Benz was clearly to work with Lenny again. We are repeat customers. We passed two MB showrooms on the way. Lenny has proven to be professional, knowledgeable, but most work with Lenny again. We are repeat customers. We passed two MB showrooms on the way. Lenny has proven to be professional, knowledgeable, but most importantly, honest and approachable. We love him! More

Print

I had an outstanding experience working with Lenny at Mercedes-Benz, and I can’t recommend him enough. From the moment I walked in, he was attentive, communicative, and just genuinely easy to work with. Mercedes-Benz, and I can’t recommend him enough. From the moment I walked in, he was attentive, communicative, and just genuinely easy to work with. The whole process felt smooth and respectful, which, if you’ve been to a few luxury dealerships, you know isn’t always the case. One thing that really stood out to me is something I personally look for. I have my own “hoodie and sweats test” for customer service. I came in dressed super casual on purpose, and Lenny didn’t judge me for a second. Same level of professionalism, same level of attention from start to finish. That mattered to me, and it showed in how the entire experience played out all the way through closing. On top of that, he really knows his stuff. He walked me through everything in a way that actually made sense, answered all my questions without rushing, and made sure I felt good about the decision. It never felt like he was trying to push me into anything. End to end, just a clean, well-run experience. If you want someone who’s sharp, respectful, and easy to work with, Lenny’s your guy. I’d 100% work with him again and will be sending people his way. More

Print

Lenny was outstanding. He provided truly exceptional customer service and was an absolute pleasure to work with. He provided truly exceptional customer service and was an absolute pleasure to work with. More

Print

My service advisor JAIME is by far the best I have ever worked with!! Besides being a total gentleman and always makes me feel special , he is soo knowledgeable is all aspects of Mercedes service! I was th worked with!! Besides being a total gentleman and always makes me feel special , he is soo knowledgeable is all aspects of Mercedes service! I was there last week and the computer system had a bad glitch . Jaime not only fixed the problem for me but for other customers with the same issue. He really saved the day calmly and with expertise!! Because of him and Patty I would never go anywhere else for Mercedes service! The level of customer care is totally in another league! More

Print

Exceptional service from top to bottom - Extremely professional and ease of service - can not recommend a better sales person or team! Thank you Lenny for your outstanding customer service! professional and ease of service - can not recommend a better sales person or team! Thank you Lenny for your outstanding customer service! More

Print