Mercedes-Benz of Union

For however long I keep my Mercedes Roberto will be my service consultant. He is knowledgeable and helpful. Keep it up ! service consultant. He is knowledgeable and helpful. Keep it up ! More

Lenny was great. He did everything to accommodate our needs. Got us what we wanted and out the door fast. He did everything to accommodate our needs. Got us what we wanted and out the door fast. More

I must say i have been a customer at Ray Catena for some years now and i have always have a good experience. My advisor is Roberto and he is amazing and i look forward to continue working with him. years now and i have always have a good experience. My advisor is Roberto and he is amazing and i look forward to continue working with him. More

Roberto is the associate I work with when I arrive to have my car serviced. He does great work. I was thrilled when he finished diagnosing and repairing my car. everything was done efficiently. He usual have my car serviced. He does great work. I was thrilled when he finished diagnosing and repairing my car. everything was done efficiently. He usually washes my car afterward and I leave a nice tip. The Ladies up front are nice also. I can't leave out The Manager Patty. She makes sure the employees are efficient in their work. So a big thumbs Up to Roberto who gives me service with a smile. More

It was a great experience. Jessica is the absolute best. Super professional and made the process easy and painless. I love the new car. Jessica is the absolute best. Super professional and made the process easy and painless. I love the new car. More

From the moment we stepped foot inside the dealer we felt like we were taken care of. Everyone there was polite and personable. The purchase process went super smoothly. We're especially surprised when pucke like we were taken care of. Everyone there was polite and personable. The purchase process went super smoothly. We're especially surprised when pucked up our new car and it a big red bow on it! More

I was profoundly disappointed in the poor handling of my purchase at the Ray Catena of Union. I was promised incentives that have yet to be realized. My credit was run, although there was no need since I purchase at the Ray Catena of Union. I was promised incentives that have yet to be realized. My credit was run, although there was no need since I paid nearly half the cost of the car in a certified bank check, and the balance was financed through my bank. Among other disappointments, the salesperson ordered new plates when I made it abundantly clear that I wanted to keep my existing license plates. Although she apologized for the error, and it took weeks before my new registration arrived, I have yet to be reimbursed for the cost ($289.00). I believe I was told I would be refunded. The most distressing part of this ordeal was the lack of response to the six written complaints I sent via certified mail to the Ray Catena headquarters in Marlboro over a month ago. This silence starkly contrasts the 'Ray Catena Family Way' that the television commercial boasts about. I have been a loyal customer for 30 years, having purchased multiple cars, including an Infiniti Q70L and an S550. However, this recent purchase experience has been a complete disaster. My next course of action is to contact the Better Business Bureau. I would appreciate communication from a sales manager. More

Dawn is excellent and we forward working with her. We were used to the great service by Harold King and she is as great. Thanks We were used to the great service by Harold King and she is as great. Thanks More

Chris Bradfield was amazing! He was professional and knowledgeable. I was very happy to work with him for the second time and plan on doing so in the future. He was professional and knowledgeable. I was very happy to work with him for the second time and plan on doing so in the future. More

she was grate and well knowledgeable with her work. did not waste my time and got me back on the road. Very respectful and prompt. Very much appreciated. did not waste my time and got me back on the road. Very respectful and prompt. Very much appreciated. More