Mercedes-Benz of Union

Did everything possible to get me the perfect car I worked with Victor for a month driving various modelss, looking at the inventory, whether in stock, at the dock or at other dealers. Eventually he f I worked with Victor for a month driving various modelss, looking at the inventory, whether in stock, at the dock or at other dealers. Eventually he found the car with colors my wife liked, and features that I liked. He got me the best deal possible ( I know because I checked with other dealers) and I trust him. He works very hard and is great to work with. He always answered calls and emails, and really know his business. More

Amazing experience Stan was a pleasure to work with! From the minute we met, he was very professional, not pushy, and very knowledgeable about the vehicles. Because Stan was a pleasure to work with! From the minute we met, he was very professional, not pushy, and very knowledgeable about the vehicles. Because I was getting a 2018 special order, certain information was not readily available, but he kept me informed at all times the moment the information became available. Although I did try a Ray Catena Purchase in the past and did not have a good experience, Stan definitely brought me back into Catena More

Seamless and smooth car buying experience Stan was a pleasure to work with and at no time did I ever feel pressured to get a car, he even met with me on his day off! I wish all my car buying e Stan was a pleasure to work with and at no time did I ever feel pressured to get a car, he even met with me on his day off! I wish all my car buying experiences were like this! More

Easy to work with Stan provided a low stress atmosphere, was product knowledgeable, and very responsive. I would work with Stan again and would recommend him to others Stan provided a low stress atmosphere, was product knowledgeable, and very responsive. I would work with Stan again and would recommend him to others without reservation. More

Awesome! Stan is the best best best! If you want a seamless car buying experience, see Stan! Professional, thorough, and friendly! Best car buying experience Stan is the best best best! If you want a seamless car buying experience, see Stan! Professional, thorough, and friendly! Best car buying experience ever! More

Professional, personable, impressive customer service. Stanley Baum and the rest of the staff with whom we interacted were amazing. My husband and I were blown away by their professionalism and customer s Stanley Baum and the rest of the staff with whom we interacted were amazing. My husband and I were blown away by their professionalism and customer service. We hit it off immediately with Stanley. After speaking with him for only a few minutes, we knew we wanted to buy a car from him. We had been looking around for a new car for a few weeks when we visited your dealership, and Stanley's service was by far the best we had encountered thus far. Thank you to Stanley and the rest of the crew for helping us find a terrific car! We will be sure to spread the good word. More

Class Act Salesmanship With over 20 years of leases with the Ray Catena family of dealerships, we found Lenny to be straightforward, incredibly professional, and accommodati With over 20 years of leases with the Ray Catena family of dealerships, we found Lenny to be straightforward, incredibly professional, and accommodating. Having four leases ending all within he same week, Lenny went above and beyond to find the right vehicles at the right leases, and deliver TWO in one day! He stayed late and worked diligently. His demeanor is the epitome of Mercedes Benz... impressive in all ways. I highly recommend Lenny. More

GLE 350, Nick V I recently leased a GLE 350 from Ray Catena of Union and I can tell you it was the most pleasurable new car transaction that I have experienced. This I recently leased a GLE 350 from Ray Catena of Union and I can tell you it was the most pleasurable new car transaction that I have experienced. This resulted due to our good fortune of having Stan as our salesman. Within a day, he located the truck we wanted, priced it competitively and began the necessary paperwork. Stan's vast knowledge of the Mercedes lineup coupled with his confidence and admiration for this dealership makes for a winning combination. If your interested in buying or leasing a new Mercedes and want a stress-free experience, I highly recommend that you give Stan a call. More

Service Advisors try to take advantage of you I would literally give this place 0 stars if it was an option. This is by far the worst place to get your luxury Mercedes Benz car serviced. I am I would literally give this place 0 stars if it was an option. This is by far the worst place to get your luxury Mercedes Benz car serviced. I am a 21 year old girl that is lucky enough to drive a 2010 Mercedes GLK that my dad bought for himself in 2010 and later gave to me. We have purchased many vehicles at the Ray Catena of Union which is why we have gotten our cars serviced here, and why my dad trusts me to bring the car to the service center. However, we are done with this center. They have tried to take advantage of me as a young woman with little car experience too many times. I had a spare tire that had never been used but was not inflating with air. I asked them to check it out. The service advisor looked at it and tried to inflate it with the pump that comes with the car. The bead was not set on the rim and therefore leaking faster than it was inflating. He tried to tell me the rim was dented and I needed a new $455 space saver tire. xxx?? This has never been used and was not dented. The advisor was just an idiot. To make things better, he had other advisors look at it and they couldn't figure it out either. Legit 5 guys were standing around it watching it do nothing and could only say it was dented. Luckily I called my dad and he said he would look at it before buying a new one. He inflated it easily with a real air compressor (from his home improvement business). Sure enough the tire lined up perfectly when he inflated it full force instead of with the cheap Mercedes pump. The advisors here are careless. Another advisor I had acted extremely nice to me in person. Once I left the center the customer service was horrible. I would call him at 9 am leaving my name to call me back. He responded to me at 11 PM via email. I just don't understand in what world that is acceptable. My brake pads have been squealing for over a year now. I've told the guys at the service center multiple times but they have offered no help or advice. I finally got a road test with shop Foreman (who is actually very experienced and helpful). He noticed the front pads were wearing down and the lip of the rotor was causing the squeal. The advisor gave me an estimate of over $1000 to replace the rotors, pads, and sensors. Absurd. I then called multiple other European car services in the area and got quotes between $400-$500. This service center rips you off even if you are a loyal customer!!! The only positive I can say for this location is the coffee, pastry and snack selections. Do not go here. I am willing to be contacted by Ray Catena to further discuss these issues. My family will not be shopping here anymore. More

Best experience It was a wonderful experience to work with Stan. Never felt like going to any other dealer. I got the car with all the specifications I was looking fo It was a wonderful experience to work with Stan. Never felt like going to any other dealer. I got the car with all the specifications I was looking for. I will definitely recommend him to everyone. More