Mercedes-Benz of Union

Buying a car could not have been any easier. My experience working with Stan could not have made purchasing a car any easier than it was. I felt as if I was treated with respect from the moment I My experience working with Stan could not have made purchasing a car any easier than it was. I felt as if I was treated with respect from the moment I worked in the door and stand was as upfront with me and honest as could be. I have purchased many cars over the years but this by far was my most pleasant experience. More

Rude staff Today I went to this dealership to ask a question about my car warranty. When I was talking with my sales advisor, one of sales manager (James Castell Today I went to this dealership to ask a question about my car warranty. When I was talking with my sales advisor, one of sales manager (James Castello) passed next to me and start to shake his head and behave too rude with me. I was surprised. I still do not know what was his problem with me. Maybe he is mad at me because I explain in my previous review some of problems which I received in this dealership. Anyway he didn’t have any right to behave like that with anybody. More

Simply The Best! My wife and I could not be happier with our experience with you. We HAD been long time client of competing Mercedes dealer. After speaking with Lenny My wife and I could not be happier with our experience with you. We HAD been long time client of competing Mercedes dealer. After speaking with Lenny he earned our trust and long term commitment. Truly top notch. Never pushy, Always honest and forthcoming. The process was simply and enjoyable. Simply put he is the BEST! Also, prior to speaking to Lenny, we reached out via the internet and were contacted by Arealle Rouach. She was courteous and professional. The first line of contact in a transaction is vital. If she did not handle our call the way she did we may have never come to the dealer to look at the car. GREAT TEAM EFFORT! More

Many Sell Mercedes--Ray Catena Union Sells Service The Mercedes brand speaks for itself. What distinguishes Ray Catena Union from the others is service. My search for a Mercedes product started in Mo The Mercedes brand speaks for itself. What distinguishes Ray Catena Union from the others is service. My search for a Mercedes product started in Morristown, about a mile from my office. After being confused and stymied by the experience of cars on the dealer's website that either "didn't exist" or "became unavailable," I went to Ray Catena Union. I started on the phone with an e-specialist, Arealle Rouach, who helped me quickly focus my search. I was then handed to Lenny Inserra, and things progressed nicely and quickly. Lenny is a "yes" guy who wants the customer to be comfortable, happy and satisfied. He achieves all three objectives (or did with me, at least). He is an excellent representative of the Mercedes brand and especially of the Catena family of dealerships (and even more particularly the Union dealership). Lenny is friendly and approachable and doesn't waste the customer's time or his. We were able to do the majority of the "deal" in a few phone calls and a couple of emails. The potential complications/challenges were a corporate lease, an ABA discount and a trade-in of an older non-MB automobile. With each challenge, Lenny made it seem like I was doing him a favor when he was helping me. Lenny worked around my schedule for the signing party and the delivery of the car, which went seamlessly (even with all of the potential challenges). The entire experience was very low impact on me and was actually very, very pleasant. It is impossible to compare the two MB experiences (the failed one in Morristown and the absolutely excellent one in Union). I will shortly be looking to get us out of a BMW (another car in the household) and into something else. After my experience with Lenny Inserra and Ray Catena of Union, I strongly suspect it will be a Mercedes Benz from Ray Catena Mercedes Benz of Union working through Lenny. I will recommend Ray Catena Mercedes Benz of Union and Lenny Inserra to any and all who will listen to me.. He is a professional that I look forward to working with again in the future. More

Excellent sales service A sales executive , Nicholas Bradfield , gave me a tour of the cars , explained the options clearly and lucidly , and guided me through the leasing pr A sales executive , Nicholas Bradfield , gave me a tour of the cars , explained the options clearly and lucidly , and guided me through the leasing process flawlessly . I strongly recommend Ray Catena' s team to help you find the car of your dreams with minimal hassle . Ian James More

Wonderful Easy Experience Lenny was very helpful during the purchase. Based on his level of professionalism and positive demeanor, the process was easy and pleasant. He worke Lenny was very helpful during the purchase. Based on his level of professionalism and positive demeanor, the process was easy and pleasant. He worked with me to ensure that I got what I wanted while remaining within my price range. He was knowledgeable about the car and responded to all questions in a helpful and informative manner. I purchased my previous Mercedes from a dealership that was closer to my house and after shopping at Mercedes dealerships throughout the state, I selected the Union location based on my experience with Lenny. Overall, I was extremely satisfied with the experience and will only purchase cars from this dealership with Lenny. More