Mercedes-Benz of Union

Lenny was phenomenal and have recommended to friends! I was spontaneously looking at the C class convertible -had been waiting for a convertible that was delayed at a different dealer/vendor who was just I was spontaneously looking at the C class convertible -had been waiting for a convertible that was delayed at a different dealer/vendor who was just not responsive and really not valuing the transaction (I had to keep following up with THEM a/b when car would arrive and the test drive experience/service there was awful from the start.). From the first phone call to the dealer, to the way I was introduced to Lenny immediately, to the way I was treated from start to finish- this dealership was rather impressive. Working with Lenny was nothing short of a phenomenal experience. Lenny was very respectful, genuine, efficient and mostly he appreciated my potential business. This experience (Lenny) was the reason I opted out of the other dealer/vendor (BMW!) and purchased the car/my first Mercedes. It was what one would expect from a luxury vendor, but yet so rarely encounter these days. I have recommended him to numerous friends and will most likely stay with this dealer and Mercedes from here on out. And the car... incredibly elegant lots of details/options. Thoughtfully designed and incredibly fun to drive. It was VERY helpful to have the informational hour/demonstration with the gentleman who teaches and demonstrates on all of the car's options & features. Hi name escapes me but he was wonderful and SO patient with me. They are doing everything right over there!! More

Howard understood what I wanted. I gave Howard a 5 starting because he helped me get what I wanted. He was very pleasant when I first came in and showed me around everywhere ! He was I gave Howard a 5 starting because he helped me get what I wanted. He was very pleasant when I first came in and showed me around everywhere ! He was very knowledgeable of the 2019 A220 that I got and made me enjoy buying my first Mercedes. He knew what I was looking for and searched for the perfect car. A premium sound system, black mulitspoke rims, ambient lighting, and a touch screen display ! I will highly recommend Howard to anyone who wants to get a Mercedes. He will make your experience great. More

This is how it's done at a dealership! From start to finish my experience with Mercedes-Benz of Union has been a textbook study in customer service. Lenny is a consummate professional, and From start to finish my experience with Mercedes-Benz of Union has been a textbook study in customer service. Lenny is a consummate professional, and as a person who is in charge I have a large Salesforce myself, this man knows customer service and he knows his product. More

My Salesman Howard H. is Awesome! I am giving a rate of 5. Because my 1st car purchase 2015 I had alot of issues, Howard Hughes gave me advise that saved my life. Because of his knowle I am giving a rate of 5. Because my 1st car purchase 2015 I had alot of issues, Howard Hughes gave me advise that saved my life. Because of his knowledge I was able to get a brand new 2016 E350 in 9/2015. Because I followed the awesome advise that was given I was able to custom order and purchase 2020 GLE 350. Howard is a great asset to this dealership I have and will recommend each and every person I know to him at any day and time. In the past I've had some horrible car salesman but Howard is the only 1 that has his honesty and integrity shined bright. I will continue purchasing cars from Ray Catena of Union as long as Howard Hughes is employed there! He is Awesone ! The best salesman on the planet! You have a lifetime customer in me! More

Excellent Service This is the fourth lease I’ve gotten with Ray Catena Mercedes Benz of Union and they never disappoint. I always have an excellent experience and this This is the fourth lease I’ve gotten with Ray Catena Mercedes Benz of Union and they never disappoint. I always have an excellent experience and this time was no different. I actually live much closer to another Mercedes dealership in a suburb in south Jersey, but I traveled nearly two hours to get my newest car because the dealership looks great, has great customer service, and they go above and beyond to get you what you are looking for. Lenny was awesome and I will certainly be back. I highly recommend Ray Catena of Union if you are in the market for a new Benz. More

Lenny Inserra is the best salesman! I had a wonderful experience working with Lenny Inserra. He went above and beyond to assist me in buying my first Mercedes Benz -- my dream car. I wil I had a wonderful experience working with Lenny Inserra. He went above and beyond to assist me in buying my first Mercedes Benz -- my dream car. I will highly recommend him to my family, friends and coworkers! More

Always treated like family! I have been dealing with ray catena service for many years they always give me A1 service my service technician (Jamie Rodgers) is top notch I would I have been dealing with ray catena service for many years they always give me A1 service my service technician (Jamie Rodgers) is top notch I would highly recommend Ray Catena Mercedes for all your sales and service needs you will not be disappointed top notch 5stars!!!! More

Very Best Customer Service of All Time!! Howard Hughes was very passionate about finding the car that I wanted and he did just that. I appreciate his customer service due to the fact that he Howard Hughes was very passionate about finding the car that I wanted and he did just that. I appreciate his customer service due to the fact that he never made me feel uncomfortable with the deal. He met all my expectations. If anyone have an interest in driving a Mercedes Benz, hands down I would highly recommend Howard Hughes at the Ray Catena in Union NJ. He will not let you down. More

Hail to the Chief This man is a salesman extraordinaire. Howard absolutely made my year. I went to Mercedes, just to take a look at what they had. Mr. Hughes convinced This man is a salesman extraordinaire. Howard absolutely made my year. I went to Mercedes, just to take a look at what they had. Mr. Hughes convinced of all the positive reasons to own a Mercedes Benz. He showed me all the safety features and technology, which were a great improvement over my Honda Accord. After I was confident in the car, Howard and the manager Bill went above and beyond to secure me a great interest rate for my purchase. They facilitated the trade in of my Honda, and I was able to drive off in a new 2019 Mercedes Benz GLC300. I never had a car buying experience like this. Extremely professional, the dealership was great. It’s like a palace. I was completely blown away. I highly recommend Howard Hughes, specifically, to all perspective Mercedes Benz customers. He is a highly professional and trustworthy man. A true gentleman indeed. More