Mercedes-Benz of Union

Words can’t describe my experience. Beyond my expectations! Im so happy with my new GLA250! Daymond you are great! Thank you so much!!!!!!l expectations! Im so happy with my new GLA250! Daymond you are great! Thank you so much!!!!!!l More

DO NOT BUY A CAR FROM HERE! You will be taken, especially if you are a woman. Purchase your car from Audi, BMW or Lexus they will treat you with respect and not via the underhanded way Ray Cantena and Merced if you are a woman. Purchase your car from Audi, BMW or Lexus they will treat you with respect and not via the underhanded way Ray Cantena and Mercedes-Benz does. I should have been more astute and realize being a Mercedes-Benz dealer representing a brand that prides itself for on quality and ethics, does not change the unethical ways dealers rip off customers. Background: I went in to the Ray Cantena in Union to look at Hybrid 2020 / 2021 SUV, told none available and none to test drive. Asked to test drive an SUV. I fell for the for the standard unethical antics by Daymond Jean that dealers are known for. Test drove the 2020 SUV and then led to a NEW 2019 GLC43 AMG that was on the lot. I asked why a 2019 was not sold, no answer from Daymond. I bought it because I was led to believe that it had upgraded features for a great price. This was bs, items I were told were in the car are not there and when I raised this to Daymond, 3 WEEKS LATER with less than 500 miles, I was told they would buy the car back for $15,000 LESS confirming that I was taken and they were successful in taking me as a sucker. More

My experience with Daymond Jean was one of the most satisfying. I got in touch with him back in May or June. I needed to buy a car as soon as I got back from my military training. He patiently guided satisfying. I got in touch with him back in May or June. I needed to buy a car as soon as I got back from my military training. He patiently guided me thru the whole process virtually and I was able to pick up my brand new car just one week after I got back home on July! Also, I wanted to settle for a used car because I was hesitant about the bills from a new one. But not only did he get me a great final price for a brand new car, but he also ensured my monthly payment totally fits my budget. Daymond Jean is very knowledgeable. Thanks More

Thank you Lenny Inserra at Ray Catena of Union. Your service and expertise was incomparable. I love my 21 GLE 53 coupe. You'll be my recommendation for sales. service and expertise was incomparable. I love my 21 GLE 53 coupe. You'll be my recommendation for sales. More

All I can say is Lenny Inserra is the BEST hands down!!! Always professional, personable and accommadating. He's a perfect example of excellence. Thank you always positive "Lenny" Always professional, personable and accommadating. He's a perfect example of excellence. Thank you always positive "Lenny" More

Horrible service. I was overcharged and the work that I took my vehicle in for was never completed and they still expect me to pay, after I already paid for them to check an oil leak. They told me to drive took my vehicle in for was never completed and they still expect me to pay, after I already paid for them to check an oil leak. They told me to drive around for 3 weeks so that they could see where the oil leak was coming from and then they are charging me an additional $516.00 to look again. Every time I visit there is a new service manager. I purchased my other Mercedes from Contemporary Motor Cars and had the same Service rep for the entire 12 years. i will not be purchasing my next vehicle here or have them service it. I will be returning to Contemporary Motor Cars or BMW. More

Excellent service, focused on ensuring the client is happy This is my second Mercedes lease with Lenny. I’ve always had a great experience at this dealer with Lenny and this time was no different. He happy This is my second Mercedes lease with Lenny. I’ve always had a great experience at this dealer with Lenny and this time was no different. He was incredibly helpful and patient in helping me find the GLC that had all the options I wanted. Throughout the process Lenny was very responsive and kept me well informed on the status of my new car. Additionally, Lenny was up front with everything and worked to get the best deal for me. If you’re in the market for a Mercedes, I would definitely recommend working with Lenny. I’m sure I will be back again in a few years! More

I typically don’t write reviews but after having such a great experience with Lenny and Vic, I felt like it was necessary. I was shopping for a vehicle online for 3 months before I decided that the new GLB great experience with Lenny and Vic, I felt like it was necessary. I was shopping for a vehicle online for 3 months before I decided that the new GLB had all of the features I was looking for in replacement of my BMW X1. I spoke to Lenny over the phone and he was polite, professional and friendly. When I decided to come in for a test drive, he listened to all of my needs and wants and never pushed me into a car like your typical sales person. Instead, he found me exactly what I wanted. He was up front about the wait that it takes to get the car in, the process and did everything possible to make the numbers work. No hidden fees, no surprises, just an overall great experience. Vic also played a big part in sealing the deal and was understanding towards my needs. I was a little skeptical visiting this location because of the negative reviews but honestly, hands down one of the best experiences I’ve had buying a car. Great job you guys and thank youuuuuuu! More

I hated mercedes when I have to deal with this dealer.my I hated mercedes when I have to deal with this dealer. my car was in an accident and keys were lost. the car stayed for over 4 weeks until they made I hated mercedes when I have to deal with this dealer. my car was in an accident and keys were lost. the car stayed for over 4 weeks until they made the single key. The sales person responsible assigned to deal with me (a lady, her name is Joe)is not existing always "she is away from her desk" or "she didn't come today". They didn't give me a reference to use when I call and every time you call you have to tell the story from the beginning. Some time they put me on hold for more than 40 minutes. The manager of the parts department "Jime" was soo rude. They charged me almost $1200 for one single key. You are handcuffed when your car is not running and you have to tow the car to their shop and you can not make this key anywhere else. I will burn my car before I have to deal with this dealer next time. More