Mercedes-Benz of Union

Add my name to list of horrible service. Left my car there for service already PAID for as recommended by Harold ..called him after waiting 1 1/2 weeks for update bcuz he never called me, I Left my car there for service already PAID for as recommended by Harold ..called him after waiting 1 1/2 weeks for update bcuz he never called me, I was supposed to get call next day.. hmm next day hasn’t come yet..he has yet to call me with an update..it’s only been 3 week but who’s counting..left message for his supervisor to call me last week call was supposed to be next day. strange next day hasn’t come for her either..now I’m going over her head and send email to her boss and won’t stop until I get satisfaction for mistreatment I recvd. More

We took up a lease for a Mercedes through this dealership a year ago. The car was not fitting our lifestyle anymore, so we went to talk to Lenny. He was very professional, he even let me test drive the car t a year ago. The car was not fitting our lifestyle anymore, so we went to talk to Lenny. He was very professional, he even let me test drive the car to show my wife. We drove the GLC out of the showroom the same day. This is a dealership where salesmen are not pushy, but think along and make it happen. I would recommend Lenny & colleagues from Ray Catena as we have a very good service. More

This place is so poorly managed I don't know where to start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been worked on. In a call with a service advisor, he takled about staff shortages. There was never any communication about extended wait times when we dropped off the car. I recently have had Toyota, Dodge and Honda service with other dealers go in and out. Not at Ray Catena. Now they can't be bothered with getting our car back to us. I will not be bringing my business back to this dealer. More

Excellent service! Honest, thorough, accommodating, patient, good listener. Can’t say enough. Thank you Lenny! Honest, thorough, accommodating, patient, good listener. Can’t say enough. Thank you Lenny! More

Since 2017, I have been leasing my Mercedes Benz from Ray Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theSer Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theService Dept. They always go above and beyond to help me when I have to bring the car in for service or repairs. I am treated like family and it feels good to know that they truly care about my experience and satisfaction. Although I am extremely satisfied with my 2022 C -Class car, I do not have any words to express how happy I am to be able to count on Danny and Patti when I need to. More

Three weeks for a simple sunroof problem. Zero contact nor update. Service Department should close. Zero contact nor update. Service Department should close. More

Lenny was informative and patient while we selected the best vehicle for us. The dealership was beautiful and accommodating and made the entire process simple. best vehicle for us. The dealership was beautiful and accommodating and made the entire process simple. More

Just got my new car from Ray Catena in Union. This is my 5th lease with them! I was a little disappointed with how much inflation, the pandemic, and the car shortage has driven up prices (nearly This is my 5th lease with them! I was a little disappointed with how much inflation, the pandemic, and the car shortage has driven up prices (nearly 40%)- but Lenny was super helpful and very communicative throughout the entire process. The new car design is amazing and I’m looking forward to getting to know my new ride! Ray Catena continues to be top notch. If you’re looking for a dealership for your next Benz, this is your spot and Lenny is your guy. More

We had a great experience from start to finish. We would definitely recommend Lenny and Ray Catena. Thank you! We would definitely recommend Lenny and Ray Catena. Thank you! More

Only service center I will take my cars to! I even drive two hours to get there! I even drive two hours to get there! More