Mercedes-Benz of Union

This place is so poorly managed I don't know where to start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been worked on. In a call with a service advisor, he takled about staff shortages. There was never any communication about extended wait times when we dropped off the car. I recently have had Toyota, Dodge and Honda service with other dealers go in and out. Not at Ray Catena. Now they can't be bothered with getting our car back to us. I will not be bringing my business back to this dealer. More

Excellent service! Honest, thorough, accommodating, patient, good listener. Can’t say enough. Thank you Lenny! Honest, thorough, accommodating, patient, good listener. Can’t say enough. Thank you Lenny! More

Since 2017, I have been leasing my Mercedes Benz from Ray Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theSer Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theService Dept. They always go above and beyond to help me when I have to bring the car in for service or repairs. I am treated like family and it feels good to know that they truly care about my experience and satisfaction. Although I am extremely satisfied with my 2022 C -Class car, I do not have any words to express how happy I am to be able to count on Danny and Patti when I need to. More

Three weeks for a simple sunroof problem. Zero contact nor update. Service Department should close. Zero contact nor update. Service Department should close. More

Lenny was informative and patient while we selected the best vehicle for us. The dealership was beautiful and accommodating and made the entire process simple. best vehicle for us. The dealership was beautiful and accommodating and made the entire process simple. More

Just got my new car from Ray Catena in Union. This is my 5th lease with them! I was a little disappointed with how much inflation, the pandemic, and the car shortage has driven up prices (nearly This is my 5th lease with them! I was a little disappointed with how much inflation, the pandemic, and the car shortage has driven up prices (nearly 40%)- but Lenny was super helpful and very communicative throughout the entire process. The new car design is amazing and I’m looking forward to getting to know my new ride! Ray Catena continues to be top notch. If you’re looking for a dealership for your next Benz, this is your spot and Lenny is your guy. More

We had a great experience from start to finish. We would definitely recommend Lenny and Ray Catena. Thank you! We would definitely recommend Lenny and Ray Catena. Thank you! More

Only service center I will take my cars to! I even drive two hours to get there! I even drive two hours to get there! More

Lenny Inserra and his sales team at Mercedes-Benz in Union, NJ, provided a very service, including order and delivery of the car in a timely fashion. Union, NJ, provided a very service, including order and delivery of the car in a timely fashion. More

My experience with Mercedes Benz of Union was amazing. Sales team was great, and service was just as strong. I ran into a small issue with my vehicle within a week of purchasing, and Zach in service saved Sales team was great, and service was just as strong. I ran into a small issue with my vehicle within a week of purchasing, and Zach in service saved the day. He explained the entire process to me, which helped me understand exactly how they function as a team. The manager Patty came out, introduced herself and was able to squeeze me in for service fhe following day, and have me a loaner car to drive while the repair was being made. My advisor Matthew communicated the whole time. Happy customer! More