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Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
336 Reviews

336 Reviews of Mercedes-Benz of Silver Spring - Service Center

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August 31, 2023

Elio is very kind. He always makes sure that I am satisfied with the quality of service I receive from Mercedes Benz. I really appreciate Elio and would recommend him a More

by tadkins41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Sep 06, 2023 -

tadkins41 responded

Elio provides excellent customer service. He always makes sure that I am satisfied with the quality of service I receive from Mercedes Benz. I really appreciate Elio and would recommend him as a service advisor to any Mercedes Benz car owner.

August 30, 2023

Great service! And excellent customer service! Steve gets an A+! I’m very satisfied with everything. More

by angelynmitchell@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wyatt
Report | Print
Sep 03, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Mercedes-Benz of Silver Spring as your first choice for service!

August 24, 2023

Excellent service staff for appointment logistics and premiere, quality service. Efficient and always good communications. More

by Mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

Mercedes-Benz of Silver Spring responded

Mitch, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 23, 2023

Juan Easley is the best advisor! Very welcoming and takes care of my car!! Thanks Juan! More

by Klopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Shumway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

Mercedes-Benz of Silver Spring responded

Hello Klopez, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

August 16, 2023

Stellar customer service is always expected and delivered by this dealership! My service rep., Mr. Juan Easley, is the best! More

by terry_lisa_369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 16, 2023

Excellent customer service and quick response in resolving my tire issues. Thank you so much for all your help. More

by RMoore3803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorit Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Wyatt
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Aug 18, 2023 -

Mercedes-Benz of Silver Spring responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Silver Spring. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 08, 2023

Very efficient service department process from beginning to end. Thorough details given during the service of my car. Service Advisor Steve Wyatt is amazing and the dealership/service department is a very n More

by Carlac65
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wyatt
Report | Print
Aug 11, 2023 -

Mercedes-Benz of Silver Spring responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 27, 2023

Customer service was great and progress report was great. Wait time and communication was effective. Highly recommended. More

by Femi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric (Mechanic), Juan Ayala
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Jul 31, 2023 -

Mercedes-Benz of Silver Spring responded

Hi Femi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 24, 2023

Excellent service specially Juan Ayala very professional and answered all my questions and I’m looking forward to continue doing all my car services in this location More

by Jennifer3marroquin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
Report | Print
Jul 31, 2023 -

Mercedes-Benz of Silver Spring responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

July 21, 2023

All workers are very good and friendly . .my service advisor are always help my need . More

by Yosuk
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
Report | Print
Jul 24, 2023 -

Mercedes-Benz of Silver Spring responded

Yosuk, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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