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Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
330 Reviews

330 Reviews of Mercedes-Benz of Silver Spring - Service Center

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August 08, 2023

Very efficient service department process from beginning to end. Thorough details given during the service of my car. Service Advisor Steve Wyatt is amazing and the dealership/service department is a very n More

by Carlac65
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wyatt
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Aug 11, 2023 -

Mercedes-Benz of Silver Spring responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 27, 2023

Customer service was great and progress report was great. Wait time and communication was effective. Highly recommended. More

by Femi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric (Mechanic), Juan Ayala
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Jul 31, 2023 -

Mercedes-Benz of Silver Spring responded

Hi Femi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 24, 2023

Excellent service specially Juan Ayala very professional and answered all my questions and I’m looking forward to continue doing all my car services in this location More

by Jennifer3marroquin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
Report | Print
Jul 31, 2023 -

Mercedes-Benz of Silver Spring responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

July 21, 2023

All workers are very good and friendly . .my service advisor are always help my need . More

by Yosuk
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
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Jul 24, 2023 -

Mercedes-Benz of Silver Spring responded

Yosuk, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 20, 2023

I have bought 5 Mercedes-Benz and received great service. When I brought my 2013 Mercedes-Benz for service, I decided to purchase a new one. This time, I had an excellent experience! I never been so happy t More

by DIAMARIE COLBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celestine Lovence
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Easley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May Shyne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Wyatt
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Jul 27, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 19, 2023

Outstanding service and personnel. Juan Easily is a stellar excellor!! He is a xxxxxxpro and the best customer service advisor at this location. More

by Manigaultd
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Shumway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 14, 2023

Great service especially Darrell who kept me informed throughout the process. I highly recommend any Mercedes-Benz owner to go to them More

by Mercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 13, 2023

Service was good but response to the customer’s calls not good. Your automated response system not good if nobody responds to the email that your system generates. More

by Mortgman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Goodarzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2023 -

Mercedes-Benz of Silver Spring responded

Hi Mortgman, we are so disappointed to learn of this situation you have described. Please reach out to us at (877) 658-3780 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

May 20, 2023

Very impressed with the professional and courteous way I was treated. Also was happy with the help concerning the bill. More

by Pbangura2008@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
Report | Print
Jun 05, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

May 15, 2023

Your service was excellent , l will recommend your establishment to friends and potential buyer’s. More

by Sam. Ankrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Mercedes-Benz of Silver Spring responded

Hi Sam, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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