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Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
335 Reviews

335 Reviews of Mercedes-Benz of Silver Spring - Service Center

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February 09, 2024

The service I receive in the service department is excellent every time!! Vehicle is fixed right and I never need to worry about the dependability ! More

by LanceD.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Mercedes-Benz of Silver Spring responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 06, 2024

Great service! Cudos to service advisor Steve Wyatt! Excellent job keeping informed. The car runs smooth as it is a 2001 ES. More

by BShawnee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wyatt
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Feb 09, 2024 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

February 04, 2024

Professional, resonable, going the extra mile to resolve any issues. No Bulling no pressure. Thanks More

by mrctt99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Mercedes-Benz of Silver Spring responded

Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 03, 2024

I purchased my GLE 350 from Mercedes-Benz of Silver Spring 5 years ago and I am just as pleased with the vehicle, the service, and the staff as I was back in 2019. Their communication, professionalism, More

by Chellewildman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elefantis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcelo Via
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Rew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2024 -

Mercedes-Benz of Silver Spring responded

Hi, thank you for your kind review; we are happy to pass along your comments. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 25, 2024

I had the best experience with my car service advisor Greg Andre. His customer service was exceptional and he got my car ready in two days even though the estimated time was 1 week. Thank you for all you More

by Mildred.A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2024 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 19, 2024

Mile One Mercedes, especially the Sevice Department led by Tom Rodkey is second to none! More

by RLAdams1826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Shumway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott McLaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodkey, Juan Ayala, Steve Wyatt, Jonas Hernandez
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Jan 20, 2024 -

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 18, 2024

Good customer service by Greg Excellent information about the vehicle situation and very accurate with the diagnostic..! More

by nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Mercedes-Benz of Silver Spring responded

Hi Nancy, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

January 13, 2024

Prompt comprehensive service by long term associates Tom Rodkey and Rob Marr. Satisfied customer since Tom became service manager More

by Dr Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2024 -

Mercedes-Benz of Silver Spring responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 05, 2024

Dealership and staff are outstanding! Great customer service/professionalism. You will appreciate all services provided. More

by Anita Cary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2024 -

Mercedes-Benz of Silver Spring responded

Hi Anita, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 28, 2023

Tom my Service Manager was excellent I'm from n. c and Tom called me daily. I Love the man. Will be back to see him. Earl Williams More

by earlwilliams2209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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