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Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
330 Reviews

330 Reviews of Mercedes-Benz of Silver Spring - Service Center

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January 19, 2024

Mile One Mercedes, especially the Sevice Department led by Tom Rodkey is second to none! More

by RLAdams1826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Shumway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott McLaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodkey, Juan Ayala, Steve Wyatt, Jonas Hernandez
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Jan 20, 2024 -

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 18, 2024

Good customer service by Greg Excellent information about the vehicle situation and very accurate with the diagnostic..! More

by nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Mercedes-Benz of Silver Spring responded

Hi Nancy, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

January 13, 2024

Prompt comprehensive service by long term associates Tom Rodkey and Rob Marr. Satisfied customer since Tom became service manager More

by Dr Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2024 -

Mercedes-Benz of Silver Spring responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 05, 2024

Dealership and staff are outstanding! Great customer service/professionalism. You will appreciate all services provided. More

by Anita Cary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2024 -

Mercedes-Benz of Silver Spring responded

Hi Anita, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 28, 2023

Tom my Service Manager was excellent I'm from n. c and Tom called me daily. I Love the man. Will be back to see him. Earl Williams More

by earlwilliams2209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 25, 2023

Professional staff, excellent mechanics. , my service advisor was kind, courteous and very professional. Thank you! More

by Als.svc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

December 19, 2023

Everyone at this dealership is always friendly. I’m greeted kindly. I’m informed of my vehicle’s timeline every step of the way. Especially Jonas he was such great communication even outside of bus More

by Rivmsteph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonas Hernandez
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Dec 21, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2023

Fast professional excellent customer service. Kept me informed about the status of my car and returned it soo clean. Thank you !! More

by bronxcherry703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

November 24, 2023

My car was there almost a week my car has never been there that long More

by rickeys1612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Marr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Mercedes-Benz of Silver Spring responded

rickeys1612, We take all concerns seriously and would like to speak with you to discuss your experience; unfortunately, we are not able to identify you in our database to proactively reach out. At your convenience, please contact Adam Rew, our Service and Parts Director, at 301-679-4051 or arew@mileone.com. Thank you.

November 21, 2023

I have been pleased with the service provided by Mercedes Benz of Silver Spring. Greg Andre kept me informed regarding the progress of the service department checking my car. He communicated and answered a More

by K
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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