Mercedes-Benz of Silver Spring - Service Center

Very friendly staff. Prompt responses with text. Easy drop box option. Was able to apply coupon over the phone drop box option. Was able to apply coupon over the phone More

Great customer service from the whole service department from the manager to my service advisor to schedulers and checkout staff. from the manager to my service advisor to schedulers and checkout staff. More

Consistently the worst dealership experience EVER. MB Silverspring always makes me regret buying a Mercedes Silverspring always makes me regret buying a Mercedes More

This dealership is customer friendly from scheduling a service appointment to the actual work being done. As the service work is being preformed,the customer is kept informed about anything the technician service appointment to the actual work being done. As the service work is being preformed,the customer is kept informed about anything the technician might find.This is the only dealership that has serviced both of our Mercedes, a 2006E and a 2010GLK.Thank you Mercedes Benz of Silver Spring. More

Robert was very helpful and knowledgeable in helping me in my decision to fix m in my decision to fix m More

Robert is awesome and always provides impeccable customer service and expertise!! Pleasure to work with!! service and expertise!! Pleasure to work with!! More

Makes it easy to drop car and get loaner. Kept me informed and prompt notification of pickup. Courteous service. informed and prompt notification of pickup. Courteous service. More

Christian was amazing, he alerted me of the discounts on my much needed tires. The service center was quick and efficient. my much needed tires. The service center was quick and efficient. More

My service manger Christian is the best very good customer service , and the staff as well customer service , and the staff as well More

Great service every time. I have an RV with a Mercedes chassis. Daryl is my go-to service representative. He is very knowledgeable and personable. He will do his best to get me in the shop and minimize my chassis. Daryl is my go-to service representative. He is very knowledgeable and personable. He will do his best to get me in the shop and minimize my wait time. He always goes beyond what I would expect, with information and tips that will save me money and I feel secure knowing my vehicle is as safe as possible on the road. More