Mercedes-Benz of Silver Spring - Service Center

I believe there should be a receptionist available for check in. As a first time customer at this location, I had no idea who my service advisor was, where he was located or anything. When returning my lo check in. As a first time customer at this location, I had no idea who my service advisor was, where he was located or anything. When returning my loaner, I had no idea of where to go to pick up my vehicle, nor was there anyone there to direct me. The dealership was clean and presentable, however that was one of my reservations; not knowing where to go with no direction. More

Kristina Williams was extremely helpful in assisting with the servicing and repair process of my vehicle! She is approachable, knowledgeable, and was able to deliver a rememberable customer experience. It is the servicing and repair process of my vehicle! She is approachable, knowledgeable, and was able to deliver a rememberable customer experience. It is clear from first contact that she has the customer’s best interest in mind. Thanks for everything Kristina!!! More

I would like to say kudos to my service rep Christina. She was absolutely AWESOME today. I have been to this dealership multiple times before and was always a bit disappointed in the customer service ( th She was absolutely AWESOME today. I have been to this dealership multiple times before and was always a bit disappointed in the customer service ( the repair work has always been good) and she made all the difference. She took her time, addressed all of my concerns and got the work done and me back on the road seeing my veterinary patients! Her customer service was outstanding, and for someone who was ready to go to another dealer out of frustration, she made all the difference and I feel like this can be the dealership for me. Many thanks Christina and for all those I don’t get to meet behind the scenes. Keep up the good work!!! More

My service adviser went about and beyond to accommodate me without an appointment. He understood my situation and he was very helpful me without an appointment. He understood my situation and he was very helpful More

Very efficient and clean phone communication needs a lot of work service is good 👍 thx of work service is good 👍 thx More

Great service. Went in for maintenance and didn’t have to wait that long. Robert is always on point. Thanks wait that long. Robert is always on point. Thanks More

It’s one thing to drive a Mercedes but it’s yet another thing to ensure it’s long-term safety and performance. The Mile One team at Silver Spring are the absolute best as it relates to customer service and thing to ensure it’s long-term safety and performance. The Mile One team at Silver Spring are the absolute best as it relates to customer service and ensuring my vehicles run the way they should, are maintained properly, and always keeping in mind the associated expense to minimize the impact on the customer. I highly recommend MileOne Mercedes of Silver Spring. More

Very friendly staff. Prompt responses with text. Easy drop box option. Was able to apply coupon over the phone drop box option. Was able to apply coupon over the phone More

Great customer service from the whole service department from the manager to my service advisor to schedulers and checkout staff. from the manager to my service advisor to schedulers and checkout staff. More

Consistently the worst dealership experience EVER. MB Silverspring always makes me regret buying a Mercedes Silverspring always makes me regret buying a Mercedes More