Mercedes-Benz of Silver Spring - Service Center

This has been my go to dealership to maintain my vehicle since my purchase. The staff in its entirety has been personable and pleasant and make you feel comfortable knowing they will keep you informed of t since my purchase. The staff in its entirety has been personable and pleasant and make you feel comfortable knowing they will keep you informed of the status of your vehicle along the way. Service Representative Juan Easley provided outstanding quality customer service and I truly appreciated the fact that although I had a challenge with establishing my appointment online, he was able to fit me into the rotation of customers which allowed me to have my service performed the day I went to have the action performed. Mr. Easley was extremely hospitable and listened to and addressed my inquiries which I absolutely appreciate! I am very thankful to the Silver Spring Mercedes Benz Dealership/Service center as they have a true gem in their employ with Mr. Easley and his outstanding quality customer service and support. More

This one ofthe11111111-. Very excellence for customer service. I’m so Happiness when see every people. Thank you so much Mr.Juan easylle! Very excellence for customer service. I’m so Happiness when see every people. Thank you so much Mr.Juan easylle! More

Very professional, competent, excellent environment, Very friendly staff and my service advisor, Robert, is a very humane , knowledgeable individual who takes time to explain the issues to the customer. Very friendly staff and my service advisor, Robert, is a very humane , knowledgeable individual who takes time to explain the issues to the customer. I rate his service excellent. More

Excellent In Every Area Possible Especially Time Management And Customer Response Time ! Would definitely recommend this dealership to anyone Management And Customer Response Time ! Would definitely recommend this dealership to anyone More

MB of Silver Spring has dedicated service advisors, who are very courteous in providing service advice. are very courteous in providing service advice. More

Located 3miles from my home Attentive staff that is cooperative with my time needs. Helpful in many ways cooperative with my time needs. Helpful in many ways More

Mercedes Benz of Silver Spring MD is truly a World Class Dealership selling and Servicing World Class Automobiles!! Your complete satisfaction is the goal of everyone in the Dealership! From Tom Rodkey’s ex Dealership selling and Servicing World Class Automobiles!! Your complete satisfaction is the goal of everyone in the Dealership! From Tom Rodkey’s expert precision Service Department, my service representative Elio, James in Sales to Keith in management and Dorit in the Finance Department. Their passion and professionalism is displayed in their work!! The entire Dealership makes you feel at home and you are treated better than Family!! Mercedes Benz of Silver Spring MD is the Best!! Thanks Guys you put the fun back in the automotive experience!!! EB More

Mercedes Benz of Silver Spring appears to be pretty good they just have a serious backlog in terms of getting you an appointment for service other and that the service was OK they just have a serious backlog in terms of getting you an appointment for service other and that the service was OK More

She was responsible with respect women being to help us kindly solved our problems on time. kindly solved our problems on time. More

I have been taking my car for service here for 14 years and have always been very satisfied with the timeliness and quality of the service received. My ML350 has been kept in great shape🥰 and have always been very satisfied with the timeliness and quality of the service received. My ML350 has been kept in great shape🥰 More