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Mercedes-Benz of Silver Spring
Silver Spring, MD
1,983 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,983 reviews
November 25, 2023
Karifa was great to work with to purchase my new vehicle! I appreciate his patience and the time he took to explain to me each of the vehicles I considered purchasing. He additionally went out of his way on I appreciate his patience and the time he took to explain to me each of the vehicles I considered purchasing. He additionally went out of his way on a day that time was limited and the weather was horrible to test drive a vehicle in Silver Spring that I found online the night before. Even the day of delivery he was very patient in explaining everything I needed to know about my new vehicle. More
by Car Buyer 2023
Employees Worked With
Charlotta, Karifa Mara
November 24, 2023
My car was there almost a week my car has never been there that long there that long More
by rickeys1612
Employees Worked With
November 21, 2023
I have been pleased with the service provided by Mercedes Benz of Silver Spring. Greg Andre kept me informed regarding the progress of the service department checking my car. He communicated and answered a Benz of Silver Spring. Greg Andre kept me informed regarding the progress of the service department checking my car. He communicated and answered all of my questions. This dealership deserves a five-star rating. Karen Carpenter Dennis More
by K
Employees Worked With
November 15, 2023
Mercedes does excellent work. They guarantee the service done. We are happy with advisor, Robert Mar. They guarantee the service done. We are happy with advisor, Robert Mar. More
by annabellelrandall
Employees Worked With
November 14, 2023
Very professional dealership. Loved the straight forwardness and customer service. Ed Moore was very knowledgeable and an excellent salesman. I will buy again from here! Loved the straight forwardness and customer service. Ed Moore was very knowledgeable and an excellent salesman. I will buy again from here! More
by Vilma
November 09, 2023
Outstanding customer service. Staff are very professional. Karifa Mara was very professional and friendly and he made our car buying experience seamless and hassle free. Staff are very professional. Karifa Mara was very professional and friendly and he made our car buying experience seamless and hassle free. More
by Val
Employees Worked With
Karifa Mara
November 09, 2023
Ed Moore and James McDonald did an outstanding job in representing the dealership. They were very knowledgeable about the vehicle I was buying. This was by far my best experience at a dealership. Ed M representing the dealership. They were very knowledgeable about the vehicle I was buying. This was by far my best experience at a dealership. Ed Moore and James McDonald get five stars!!!! More
by barrybwell
November 08, 2023
Steve is the most honest and trustworthy employee. His customer service skills are exceptional. It was a great experience talking and resolving the Hermes module reprogramming. He walked me up to my c His customer service skills are exceptional. It was a great experience talking and resolving the Hermes module reprogramming. He walked me up to my car and gave me a handshake on the way out. One thing I have to say.. The guys at the parts department never smile come on guys you’re not at a funeral!! I spent $750.00 on a SD card for my navigation. Same day when I went to pick up my car I asked at the parts department for the price of a rubber seal in the trunk. The parts personnel looked like he is at a funeral I could not even get a smile from him at the desk, when I asked how has your day been. He did not want to be bothered and did not even answer. But he did confirm a price. Steve had me smiling on the way out. Saved the day!! Next time I will buy parts and accessories online I am never going to interact with the guys at parts. It’s clear they don’t like me… My 5 star rating is for Steve. My rating for the parts department is negative 5! They are terrible at both occasions. Thanks. Amit More
by Amit
November 07, 2023
Daryll is Very polite and pleasant. A pleasure having him work with me always. Thanks A pleasure having him work with me always. Thanks More
by msshine0212
Employees Worked With
