Mercedes-Benz of Silver Spring | Page 179

Excellent experience...I worked mainly with the sales team. Mainly Jonathan. I met Keith and Steve during reg/late/off hours to get the best deal on ownership of the new 2012 S550. I was treated like t team. Mainly Jonathan. I met Keith and Steve during reg/late/off hours to get the best deal on ownership of the new 2012 S550. I was treated like the favorite brother that was away from home too long... M More

Celestin and his manager Keith went above and beyond what I would expect a dealership to do, to find me exactly the car I wanted at a great price. During a major weather event, they arranged for my car to b I would expect a dealership to do, to find me exactly the car I wanted at a great price. During a major weather event, they arranged for my car to be transferred from another state so that I could get it right when I wanted it. I not only am thrilled with my new GLK350, I wouldn't shop anywhere else for a MB, in the future. More

I've been using Herb Gordon for 30 years and have enjoyed their reliable and highly consistent level of maintenance and new/ used car sales services. On those rare occasions where I found some little issue their reliable and highly consistent level of maintenance and new/ used car sales services. On those rare occasions where I found some little issue they bent over backward to ensure my complete satisfaction. Buying a new car has always been a first class experience as you would expect from a luxury car dealer. More

A big thank you to Mike Megahed. If you want a salesman who makes your process easy then you definitely want to deal with Mike. You wont regret it. who makes your process easy then you definitely want to deal with Mike. You wont regret it. More

Conveniently located nice new facility with straightforward approach to sales and leasing that respects the customer's time and interests. Very responsive service department that readily accom straightforward approach to sales and leasing that respects the customer's time and interests. Very responsive service department that readily accommodates the scheduling needs of the customer. More

I had a GREAT experience with Tim...he was amazing-the best. I will always get my car serviced at this dealership because of him! best. I will always get my car serviced at this dealership because of him! More

I went on the website to get prices on a preowned Mercedes Glk. Mike called and made an appointment to meet with me and my husbnad , and the rest is history. We worked directly with Mike and Pedro. B Mercedes Glk. Mike called and made an appointment to meet with me and my husbnad , and the rest is history. We worked directly with Mike and Pedro. Both of whom were very friendly, professional, and knowledgeable. We found just what we we were looking for on our 1st visit. The price was right, the monthly payments are right, so what can I say, accept thank you Mike for your excellent help. Because of the professionalism and the warm envioroment of this dealership,I would recomment Mercedes-Benz of Silver Spring, to anyone who is looking to buy a Mercedes. G. Marks More

When I shook hands with Mr. Maloney on a Saturday (7 July) as part of purchasing my E550 Cabriolet, it included his agreement to include two Mercedes-Benz baseball caps. Since the accessory counter was July) as part of purchasing my E550 Cabriolet, it included his agreement to include two Mercedes-Benz baseball caps. Since the accessory counter was closed for the day, he kept the "I.O.U." and said he would put the caps in the mail Monday. I emailed him on 19 July, and he did not respond. When I reached him by phone, he told me the caps were mailed on 21 July. Never did receive them. Don't get me wrong, I'm not writing this to get the caps. They're only $22 - I can buy my own. But as a matter of principle, it was part of the deal. Mr. Maloney's failure to follow-up, ignoring my email, and lying to me on the phone completely changed my opinion of this dealership. It proves to me that once he sells a car, customer service is no longer a priority. I expected more from Mercedes-Benz. More