Mercedes-Benz of Silver Spring

We purchased a new 2011 C300 from Len Logue and Herb Gordon Mercedes Benz in May, 2011 for my wife who was deploying to Stuttgart Germany (in July of 2011) with the US Army for 3 years. Our dilemma was Gordon Mercedes Benz in May, 2011 for my wife who was deploying to Stuttgart Germany (in July of 2011) with the US Army for 3 years. Our dilemma was to either purchase a vehicle in Germany or stateside and one of the key concerns was the navigational system. Len Logue and his team assured us that to use the navigational system in Europe was just a simple programming change with the European mapping DVD. After arriving in Stuttgart we were told by MB that the US navigational system was not compatible with the European model and that if we wanted to use the built-in system we would have to purchase a European head unit which would cost about $3000, give or take a few Euros. The email threads are farcical for a dealership who should know their product. I'm extremely disappointed and would be willing to share the email threads between myself and Herb Gordon staff and Len Logue with anyone interested in more details. I cannot recommend this dealership and will not use them when she returns stateside. Bottom line, I'm now visiting Germany and am researching purchasing a portable navi device for our high end vehicle with a $3000 unusable option. Thanks Herb Gordon More

Pedro is the an exceptional salesman. He took the time to understand my needs and wants before he suggested anything. His knowledge of the cars including features and options was far greater than expecte to understand my needs and wants before he suggested anything. His knowledge of the cars including features and options was far greater than expected and this was greatly appreciated. He did a good job of involving the sales management when that time came and I never felt I was being pushed into a decision. Most importantly, I believe that Pedro and the entire staff at Silver Springs Mercedes Benz acted with integrity and were honest in ever aspect of the experience. This is truly a model dealership and I highly recommend Petro and the team. More

I recently purchased a new C-class sedan from Mercedes Benz of Silver Spring. This is my third car from this dealership, and the reason I return is the professionalism, knowledge and great service I have Benz of Silver Spring. This is my third car from this dealership, and the reason I return is the professionalism, knowledge and great service I have experienced over 20+ years of doing business with them. My Sales Associate, Frank Langwith, was extremely professional and helpful during the selection, purchase and delivery process,as well as during the programing of the communication/navigation system. From the service aspect, Bill Costlow, the Service and Parts Director, has been outstanding in offering good advice and recommendations regarding repairs; he's extremely trustworthy! In summary, I honestly can say that I would not consider using another Mercedes dealer for car purchases or car service. These folks really go all out to make it a pleasant, comfortable and easy experience! More

This was a very different kind of experience from what my husband and I expected. The gentlemen at this dealer are friendly, courteous, patient and knowledgeable. There was no pressure to buy, we were mad husband and I expected. The gentlemen at this dealer are friendly, courteous, patient and knowledgeable. There was no pressure to buy, we were made to feel comfortable from the first day we walked in to finding a car and closing the deal. Celestin Lovence (he likes to be called Lovence), was the first person we saw the day we walked in and he worked with us until everything was done, answering questions over and over again with such professionalism and ease, while explaining and showing us everything. We were made to feel like the most important customers. Their facility is lovely also! Thank you Lovence, you and your colleagues have made this experience a pain-free, hassle-free one - you were fantastic! I would not hesitate to recommend you and this dealer to friends and colleagues. Thanks also to Ray Goodarzi, Sales Manager, for his expertise and help. Thank you. More

My experience at this dealership 8+ years ago was very poor, so I bought Lexus cars during those years. My recent experience was not just surprising, it was exceptional. From the initial on-line contact poor, so I bought Lexus cars during those years. My recent experience was not just surprising, it was exceptional. From the initial on-line contact with their eCommerce Manager (Pedro Delgado), Keith Nichols (Sales Manager) and the GM Kevin....my new experience was just outstanding. Everyone was cordial, very knowledgeable of their products, and price discussions were open and comfortable (that was new). My overall experience was excellent. My new purchase I'm excited about and look forward to dealing with this team for years to come. More

I like to go in a dealership without asking for a salesman. Jonathan came to help us so quickly before we even realized anyone noticed us and managed to provide us all information without having to salesman. Jonathan came to help us so quickly before we even realized anyone noticed us and managed to provide us all information without having to ask for it. He presented our options, worked with our target and gave us time to think through without pressure. JONATHAN's the BEST!!! Same goes with the manager, Keith, who came and dealt with us without being ntimidating. Awesome! Hamed helped us through financing without a lot of stress. Loved that! Overall, our experience was fast, painless & the BEST ever!!! More

This is definitely the worst dealership to go for service. They scheduled to pick up my car at my office at 8:30a.m and promised to call at least 30 minutes earlier. Of course, they never called and service. They scheduled to pick up my car at my office at 8:30a.m and promised to call at least 30 minutes earlier. Of course, they never called and when the time came, nobody showed up either. I called the main line and was told that no pickup was scheduled and they would never offer a pickup for a car not bought from the dealer and they would never offer a pick up at a specific time. So it seems to me that the person I was making the appointment with was not even a person should be working there. Is this WERID? How can I trust a dealership when one person told you one thing and the next person told you that he is totally wrong? I flee as fast as I can More

The only problem my wife and I had with the dealership was that they were so friendly, we felt we had to do business with them. Johnathan Logue was very straightforward and honest. He really got the veh was that they were so friendly, we felt we had to do business with them. Johnathan Logue was very straightforward and honest. He really got the vehicle ready and programmed everything for us. Everyone at the dealership--Jonathan, Steve Gluck, Tony,Hosje, etc. are all good. This is the fourth Mercedes I have bought from them, and will continue to do business with them in the future. More

I can strongly recommend both Mercedes Benz of Silver Spring and sales professional Jonathan Logue. I've just purchased my second vehicle from MB-SS and Jonathan, and I can honestly say that I've never Spring and sales professional Jonathan Logue. I've just purchased my second vehicle from MB-SS and Jonathan, and I can honestly say that I've never had a better sales experience with any product. Everyone made it very easy to decide on my purchase, pricing conversations were a non issue, and the customer service couldn't be any better. Everyone involved from Sales and Finance were professional, friendly, courteous, and efficient. And when there was a minor change needed to my purchase paperwork, someone drove to my home to deliver the updated papers for my signature - how much easier can buying a car get? Best vehicle purchase experience ever, and maybe the best one possible, for the best car on the market. More

I would definitely recommend Mercedes Benz of Silver Spring to anyone looking to purchase a car. I didn't quite intend on purchasing a car, i was moreso looking at the time. I called the dealership to o Spring to anyone looking to purchase a car. I didn't quite intend on purchasing a car, i was moreso looking at the time. I called the dealership to obtain pricing information and happened to be transferred to Johnathan. He was very friendly and helpful, which resulted in me coming into the dealership that same evening. The rest is history, I ended up purchasing a car a few days later and sold my truck to Carmax. Johnathan went above and beyond where he picked me up from Carmax after my car was sold so I could drive my car home. He was very patient, flexible and a true example of what 'customer service' means. I would definitely buy from Mercedes Benz of Silver Spring again because of the excellent service I received. More