Mercedes-Benz of Silver Spring

From the moment I met Darryl on Wednesday, he was nothing but professional, friendly, knowledgeable and attentive to my purchasing needs. Yesterday when I picked up my truck, he sat with me and went through but professional, friendly, knowledgeable and attentive to my purchasing needs. Yesterday when I picked up my truck, he sat with me and went through everything on the vehicle in a timely manner for he knew I was working on time constraints to pick my son up from school. The new facility is quite lovely and I think it will definitely make a better work environment for the employees for the old facility was quite small and cramped. Great job Darryl and thanks for your help. More

Our experience was great. The outstanding service and professionalism of Mr. Minerve throughout the entire process was refreshing and welcomed. We are pleased that we made our vehicle choice and purchas professionalism of Mr. Minerve throughout the entire process was refreshing and welcomed. We are pleased that we made our vehicle choice and purchase from a great sales associate and dealership. We will purchase our next Benz from Mr. Minerve and Mercedes Benz of Silver Spring. More

I walked in this dealship and was greeted with a smile that basically pulled me in. I was not planning on purchasing a car at that moment but Celestin Lovence was so professional that it took me 5 minute that basically pulled me in. I was not planning on purchasing a car at that moment but Celestin Lovence was so professional that it took me 5 minutes to decide. I felt no pressure. It was his professionalism that made me decide. I had called various Mercedes-Benz dealerships and did not feel any connection, but as soon as I walked in the Briggs Chaney dealership I felt the connection. Celestin was very helpful and overall he felt like family, although I was meeting him for the first time. I will recommend him to anyone who has an interest in purchasing a Mercedes-Benz. This was my 6th time purchasing a vehicle and had never had such great experience. It was efficient, timely and welcoming. Celestin is the kind of person who makes a company profitable. More

My Experience buying my new car At Herb Gordon Mercedes in Silver Spring was a very good and pleasant one. Everything was made easy. I was sent a link via e-mail to fill my loan application. Once that was in Silver Spring was a very good and pleasant one. Everything was made easy. I was sent a link via e-mail to fill my loan application. Once that was done, everything was taken care of thereafter. My sales representative, Pedro Delgado, kept in constant touch with me througout the process and after. By the time I got there, my paper work was ready and my car was waiting ready for me to pick up. They made the process so easy,fast without stress and it seemed effortless.If that is not excellent customer service I do not know what is. I give herb Gordon Mercedes an A+. More

Working with Herb Gordon Mercedes Benz was a terrific experience. Never any pressure to purchase a car. They took time to understand what kind of car I was looking for, my timetable, and what type of b experience. Never any pressure to purchase a car. They took time to understand what kind of car I was looking for, my timetable, and what type of buyer I was. I would never hesitate to purchase a car from them... More

I contacted the dealership through the dealership website, requested a quote on a build I had done on the Mercedes site. Kumar Maloney in sales got back to me in less than one business day. He not on website, requested a quote on a build I had done on the Mercedes site. Kumar Maloney in sales got back to me in less than one business day. He not only invited me in to see a car they had in stock but sent a video of the exact car for review. Was a great step and definitely had me interested right away. Kumar was a pleasure to deal with, he was professional, knowledgable and extremely helpful. He didn't preasure me to buy and asked questions to find out my needs. He went above and beyond and ensured I was comfortable with each step in the process. Finance was easy and informative, very willing to make the process smooth and fast. A++, a dealership I will return to for my next car, highly recommended. More

I gave this dealership a top notch rating for several reasons. First, I was treated with respect and kindness. Secondly, I was made to feel very comfortable by ALL staff members at the dealership. My s reasons. First, I was treated with respect and kindness. Secondly, I was made to feel very comfortable by ALL staff members at the dealership. My salesperson Pedro Delgado was simply outstanding! He took his time with me and made sure all my inquiries were addressed and I was completely satisified! Lastly, Pedro did a fantastic job overall, and I would recommend him to anyone looking to have an exceptional buying experience at this dealership! Sincerely, Christopher Stranko, Pittsburgh PA More

Shahul was friendly, patient, knowledgeable, and not pushy. He gave me a fair price in my new vehicle. We drove several models and he did not rush me. Shahul listened to what I said and made appropri pushy. He gave me a fair price in my new vehicle. We drove several models and he did not rush me. Shahul listened to what I said and made appropriate suggestions. He was conscious of my budget and semmed to be genuinely excited about the car that he sold me. Shahul seems to love his job which is matching buyers with vehicles they will enjoy for years. More

Julian and staff at the MB dealership were great. All were very friendly, knowledgeable, and willing to work for the sale. This is my 4th Mercedes purchase and certainly will not be my last. I highly re were very friendly, knowledgeable, and willing to work for the sale. This is my 4th Mercedes purchase and certainly will not be my last. I highly recommend Julian and Mercedes-Benz of Silver Spring. More

Shahul Usman was extremely helpful in my search for a used MB. I found him to be friendly but more importantly he was very knowledgeable about the MB that for listed for sale at Herb Gordon's MB. I ult used MB. I found him to be friendly but more importantly he was very knowledgeable about the MB that for listed for sale at Herb Gordon's MB. I ultimately purchased this vehicle. I felt no pressure from Shahul to buy a car. I also found the finance officer to be extremely helpful with regard to explaining all of the options that were available to me. I am very please with my purchase from Herb Gordon. I would highly recommend Shahul and the staff at Herb Gordon. More