Mercedes-Benz of Silver Spring

Service and Warranty Repair - 2005 E Class and 2015 S Class I had the pleasure of visiting the dealership twice in a span of a few weeks - both service related on my two MB vehicles - one under warranty. Whils I had the pleasure of visiting the dealership twice in a span of a few weeks - both service related on my two MB vehicles - one under warranty. Whilst I am a long-time customer of this MB dealership, I have had serice done by other dealerships in the area in the distant past. In terms of customer service and quality of work, this dealership is far superior to others in the area. Tom, Christian and their technicians go out of their way to get the proper work done in time and within budget. They are knowledgeable, kind and friendly, and do their utmost best to satsify picky customers - I am certainly one of them. I expect "Best or Nothing" and this dealership - the service area especially upholds that mantra. So hats off to Tom, Christian and the technical team for continuing to do so over a number of years. More

Exceptional Service I have had my vehicle serviced here for years. The professional level of service was consistent from the entire staff. My service manager is consitent I have had my vehicle serviced here for years. The professional level of service was consistent from the entire staff. My service manager is consitently exceptional. More

TERRIFIC ROADSIDE ASSISTANCE FROM DARRELL FENTON My MB broke down on I-95 North Sunday, May 13. I was able to get it off the road. The lady who answered the assistance button, connected me to MB S My MB broke down on I-95 North Sunday, May 13. I was able to get it off the road. The lady who answered the assistance button, connected me to MB Silver Spring. Darrell Fenton called and said he would be arriving within 30 minutes. He did. When he got out of his truck, he immediately came to my window and held out his hand and introduced himself. Turned out I needed a tow. My car is serviced in Tysons Corner branch, and I needed a rental car because I was on my way to Wilmington, Del. He remembered that Enterprise in Silver Spring, near your dealership was open on Sundays. This was 12;30 and fortunately they closed at 2:00. While he was arranging for a tow truck, I was on the phone with Enterprise reserving a car. He took all my stuff and me to Enterprise dealership. He waited till I was taken care of, by Ryan the manager, and then went onto another call. I felt very comfortable and safe with him. He helped make an unnerving experience easier to handle. My car was successfully towed to Tysons MB and fixed Monday. I needed a new fuel tank. I was very pleased with the service at Enterprise, too, by the way. Ryan was a nice man to deal with. I was on I-95 North by 2:00 p.m. More

Best shopping experience I was so impressed by the way I was treated at this location. I felt like a valued customer. From the sales representatives to upper management, all I was so impressed by the way I was treated at this location. I felt like a valued customer. From the sales representatives to upper management, all were kind and very welcoming. Mohammed talayi helped me pick out my dream car with an amazing deal. He worked closely with jay son to accommodate a deal that was best for me. I highly recommend this location and their service. Very impressed! More

Great experience and great service We had viewed a previously owned Mercedes Benz online, expressed interest in test driving thru an e-mail, walked in the next day test drove it and bou We had viewed a previously owned Mercedes Benz online, expressed interest in test driving thru an e-mail, walked in the next day test drove it and bought the car. The whole experience was fast and easy. More

Excelente I am very happy for the help you gave me in the purchase of my vehicle. I highly will recommend you, God bless your family I am very happy for the help you gave me in the purchase of my vehicle. I highly will recommend you, God bless your family More

Great Customer Service I was greeted immediately and Mohammad was very attentive and listened to exactly what I was looking for. He went over the features of the car and we I was greeted immediately and Mohammad was very attentive and listened to exactly what I was looking for. He went over the features of the car and we went for a test drive. From there we quickly made a deal and went through financing without issue. Overall a great car buying experience, and what you would expect from a Mercedes dealer. More

Awesome experience This is our fourth Mercedes-Benz from Mercedes of Silver Spring dealership. Our sales consultant, Celestine Lovence, has been terrific and has made e This is our fourth Mercedes-Benz from Mercedes of Silver Spring dealership. Our sales consultant, Celestine Lovence, has been terrific and has made each experience easy and enjoyable. He has always continued to assist us with any of our needs long after our purchases, which encourages us to return to the dealership, and yo our salesman in particular, to purchase our next vehicle. More

Great Service Great buying experience. Excellent customer service. Everyone was friendly and professional. Lester was especially great to work with and I would reco Great buying experience. Excellent customer service. Everyone was friendly and professional. Lester was especially great to work with and I would recommend him to anyone looking to buy a Mercedes. More

Welcome Aboard!! Carlos Arias made the buying experience better than ever. I have a story from December 2017 and even though the sales manager was friendly he was no h Carlos Arias made the buying experience better than ever. I have a story from December 2017 and even though the sales manager was friendly he was no help and would not cut a deal for the sake of $750.00. I left and went to Audi and got a better than expected deal. This time I thought I’ll be going through the same and made my mind up that I’ll walk away if I don’t get what I want. That’s when Carlos Arias came over and was very personable and made me feel that he wants to do business. I got a fantastic deal because Carlos was very good at his job and was the easiest person to deal with. He was firm but very friendly and had a explanation for everything. I highly recommend my friends to see Carlos. Even if you don’t know me please give Carlos a chance. If you have the intention of buying then Carlos is the guy to see. Thanks Carlos for changing my perception of your dealership. 10/10!! Amit More