Mercedes-Benz of Silver Spring

Ashlee Walton/ magnificent salesperson!!! I just bought the Mercedes that I have been researching the past year. I happened to stop by Mercedes of Silver Spring and met Ashlee Walton! She mad I just bought the Mercedes that I have been researching the past year. I happened to stop by Mercedes of Silver Spring and met Ashlee Walton! She made buying a car such a fabulous experience. She is professional, friendly, courteous, and knowledgable. She listems to you and helps you get into the car you want! Ashlee knows how to personalize customer service! Once I walked into the showroom- after walking into several showrooms- I knew that I wanted to work with Ashlee to purchase the Mercedes that I wanted! - and I am familiar with car salesman- my dad was a car salesman! More

Excellent Shopping and Buying Experience with Ashlee!! My sales person was Ashlee Walton and she was GREAT!!! I bought a pre-owned 2009 Lexus IS250. Ashlee took the time to give me all of my options and w My sales person was Ashlee Walton and she was GREAT!!! I bought a pre-owned 2009 Lexus IS250. Ashlee took the time to give me all of my options and was never pushy. I ended up getting a car that I LOVE and can afford. She went above and beyond to accommodate my needs in purchasing my vehicle, excellent knowledge of vehicles and very customer friendly. I feel even more satisfied knowing that she made sure I was in the right car for me, instead of just a car right now. I highly recommend her expertise to anyone in the market for a vehicle. More

Ashlee Walton was amazing! I came in on President's Day weekend with the intention of just test driving a few certified/used cars and ended up driving out with a brand new 2017 I came in on President's Day weekend with the intention of just test driving a few certified/used cars and ended up driving out with a brand new 2017 GLA. I originally planned to wait a few months to a year before making a purchase, however between the amazing service and phenomenal deal I got, I couldn't pass up the opportunity. Ashlee made the entire process quick and easy and was incredibly knowledgeable about all of the cars I test drove. There was absolutely no pressure from her to purchase a vehicle; in fact the first thing she asked was when I was thinking about buying and she commended my forethought to do numerous test drives before committing. Ashlee took the time to explain features of the Mercedes Me app--to include the light/horn button. Most men would have glossed over such a seemingly innocuous feature, however for women to have the option to potentially startle someone lurking a bit too close to the car (especially at night) this is GREAT. Overall it was a great experience and one that has turned me from a Volvo lover to a Mercedes lover! More

Jason Rayner made us choose this dealer! I would like to compliment Jason Rayner for outstanding customer service during our search for a GLA 250. My wife and I dealt with several of your co I would like to compliment Jason Rayner for outstanding customer service during our search for a GLA 250. My wife and I dealt with several of your competitors before choosing MB of SS. The number one reason for our choice was Mr Rayner's honesty and hard work! Although your dealership was quite busy, Mr Rayner made us feel like VIPs and gave us a great value. More

Josephine Baker Excellent Sales and Customer Service Josephine Baker provides excellent customer service, very knowledgeable about the different Mercedes products that are available to the customers. Sh Josephine Baker provides excellent customer service, very knowledgeable about the different Mercedes products that are available to the customers. She respects the customer time, listens very well, patient and deliver exactly what will give the customer a great experience shopping for a car at Mercedes Benz. I looking forward to working with you as my customers sales representative. More

Car purchase Bought my car almost 2 years ago and still pleased with my salesman James McDonald. I told him I'll be back in a couple years for another. When the c Bought my car almost 2 years ago and still pleased with my salesman James McDonald. I told him I'll be back in a couple years for another. When the car comes in for service he always checks to make sure everything is going well. More

Excellent sales/ Customer Service / James McDonald I recently purchased a 2017 CLA 250 I could not be more happier with my purchase. I was referred to James McDonald by my sister, he made my purchase s I recently purchased a 2017 CLA 250 I could not be more happier with my purchase. I was referred to James McDonald by my sister, he made my purchase so easy. With his experience, warm smile and pleasant customer service it made it so comfortable for me to decide on my purchase even when I wasn't sure what I wanted. I would definitely refer him to anyone who would be lookin to purchase a car from Mercedes Benz. More

First Maintenance Visit for 2016 C63 High marks for this dealer! I've owned a lot of cars and always use dealers to service my vehicles. This was a stand-out experience that surpassed a High marks for this dealer! I've owned a lot of cars and always use dealers to service my vehicles. This was a stand-out experience that surpassed any of my other dealerships. Two reasons: Personal attention from the manager and respect for my time. The job was done well and promptly and I was treated like a VIP from start to finish. Thanks Adam! More

Tony Zelaya was a class act. A smooth process all around. I've always admired the Mercedes E63 AMG. It is arguably the highest performing sedan available on the market and now its mine. I was going to wai I've always admired the Mercedes E63 AMG. It is arguably the highest performing sedan available on the market and now its mine. I was going to wait for the 2017 year to come out however, when I saw the redesign, I felt the 2016 was the better deal for my tastes. Living in NJ, I went to several local Mercedes dealerships and even went to the Manhattan dealership but none of the dealers had any more E63s available in the inventory and the ones available were without any options. I went on autotrader and found the E63, with options I was interested in in Silver Spring. I called the dealership and was connected with Tony. Right away, Tony took the initiative to cut a deal with me that I couldn't refuse. He was extremely expeditious with his service - within a day of calling, a deal was made. As I love to drive, rather than having the car dropped off to me in NJ - I took a train to Maryland from NJ. Tony picked me up at the train station, provided me lunch knowing full well that I would be hungry. Dealing with Pedro Delgado in finance was seamless. After the deal was done, Tony sat with me and showed me many of the features (though I was getting impatient because I just wanted to drive!). He has all the little things already thought of - for example, I brought my EZ pass to drive home - he had velcro strips in his desk to set up my EZ Pass so it didn't slide everywhere. Despite the distance from my home, I will certainly do business again with Tony. He is personable and gets things done quickly. I really appreciate his service, which was second to none. More