Mercedes-Benz of Silver Spring

Excellent Roadside Assistance Darrell from Roadside Assistance was there as he promised. He had the most pleasant and respectful attitude. Since it was a stressful moment for me Darrell from Roadside Assistance was there as he promised. He had the most pleasant and respectful attitude. Since it was a stressful moment for me, it was so good to see someone who was very helpful and encouraging about getting me back on the road. He had to make two trips to get me back on the road but he did it timely and with a smile. He is an exceptional employee and we need more people like him in the world. More

CLA 2016 I can't say enough about Ashlee as my sales contact. She was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Jus I can't say enough about Ashlee as my sales contact. She was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations. Ashlee went above and beyond with explaining the technicalities of my car. Her service was AMAZING! Looking forward to coming back and seeing her in the future!! More

Excellent Customer Service Chris always provide the best customer service and is one of the reasons I come back. My family and I appreciate all that he does!!! Chris always provide the best customer service and is one of the reasons I come back. My family and I appreciate all that he does!!! More

Chris Costlow is first class. Chris Costlow took Great care of me and my car,very satisfied all round,would not use any other service advisor. also Johnathan Louge in Sales is Firs Chris Costlow took Great care of me and my car,very satisfied all round,would not use any other service advisor. also Johnathan Louge in Sales is First class. More

Good Sales Ethics I was glad to meet Kane from the sales department. He was courteous and easy to deal with regarding the recent purchase of my Mercedes E300. He was su I was glad to meet Kane from the sales department. He was courteous and easy to deal with regarding the recent purchase of my Mercedes E300. He was supportive throughout and i will definitely encourage and recommend my colleagues and friends who love Mercedes to talk specifically to no one else than Kane Saliou. More

Theo Vamos I've bought many cars in my life; this experience with Theo ranks among the best. He was responsive, knowledgeable, and delivered on everything he pr I've bought many cars in my life; this experience with Theo ranks among the best. He was responsive, knowledgeable, and delivered on everything he promised. If you need a trusted rep - give Theo that opportunity to win your business! More

James McDonald-Magnifique-Sales/ Service-O'Riley Moonasingh Well, I walked in a few weeks and very time he saw me he promised to get me a better car and so it was that he recommended a moving machine and gave m Well, I walked in a few weeks and very time he saw me he promised to get me a better car and so it was that he recommended a moving machine and gave me a new experience both buying and now driving it. Yep! I am a satisfied customer. I have a feeling that this is for a lifetime because service has O'Riley Moonasingh on Gold Team to make me feel that any concerns I have are just those and not problems. Awesome service staff. Thank you Service Manager Mr. Tom Rodkey for the personal attention to my concerns. More

Awesome I recently purchased a few vehicles from this dealership. My overall experience dealing with Mercedes Benz of Silver Spring was by far my best car bu I recently purchased a few vehicles from this dealership. My overall experience dealing with Mercedes Benz of Silver Spring was by far my best car buying experience ever. It is clear to me that at this dealership they aim at delivering the highest quality of service to go with the quality brand they are all representing. Everyone from the general manager Jim Elefantis , Tony Zelaya my sales manager and Dorit at the finance office helped to make my overall shopping experience a delightful event. Tony Zelaya was awesome. He was personable , professional and courteous and went above and beyond to make sure I got what I needed. Working with Tony was easy as he is always in a good mood and brings positive energy to his surroundings. Tony was resourceful and hard working when working on my transactions. Great Job guys, happy to recommend your team. More