Mercedes-Benz of Silver Spring

Tony Zeleya's Outstanding Services Before meeting Tony Zeleya, I have positivity made my mind about a black S550 I just test drove. When my brother and I walked into the dealership, T Before meeting Tony Zeleya, I have positivity made my mind about a black S550 I just test drove. When my brother and I walked into the dealership, Tony's warmth, care, and concern for making sure that he understood what fits my taste, style and personality captivated me instantly. He did not appeared as someone who wants to get me into a car and then adios! Tony courteously took his time and related to me in a way that is far beyond what a close friend and or family member will do. His services, his concerns and continued follow ups made me feel that I finally landed a dealership where the staff are not just putting families and people into vehicles, but do care. I have and will always recommend Tony to all my church members, friends, families, colleagues, and anyone who needs a vechicle. Tony, you are the best. My family and I thankful and grateful for helping us find a perfect vehicle - Wealth!! More

Noteworthy overall experience First time at this dealership, I met Theo Vamos. His patience, attention to detail, amazing communication and assistance throughout process was refre First time at this dealership, I met Theo Vamos. His patience, attention to detail, amazing communication and assistance throughout process was refreshing and most appreciated. More

Tony Zeleya is awesome Not only is Tony the best salesperson when you purchase your car but he is always available after you get your car home. Whether it's a question about Not only is Tony the best salesperson when you purchase your car but he is always available after you get your car home. Whether it's a question about the car or helping you schedule for routine service, Tony has the answers or can find them for you. We are always treated like family whenever we call him:) More

Exceptional Service Took my Benz for service 4/24 and was very pleased. Everyone was professional, friendly and efficient. My car was serviced within the time frame I was Took my Benz for service 4/24 and was very pleased. Everyone was professional, friendly and efficient. My car was serviced within the time frame I was given, no extra waiting and I was back on the road. Exceptional service continues even after buying my Benz from them - this is the way it should be 😊 A shout out to Tony Zelaya as a sales guy who is constantly working to be sure a customer is happy. I will continue to buy and service my car in MD, even though we live in VA, with this kind of exceptional service! - I even received a follow-up phone call the next day from Chris, our Service Advisor, to make sure I was happy with the service. After years of allegiance to another dealer in our area, it seems we have found a dealership that truly understands how to take care of a customer. More

Excellent customer service I came to Mercedes Benz of Silver Spring to get my car fixed as it was making terrible sounds. Jai Jennings checked me in and immediately addressed al I came to Mercedes Benz of Silver Spring to get my car fixed as it was making terrible sounds. Jai Jennings checked me in and immediately addressed all of my concerns and assured me that I would be well taken care of and my car was in good hands. He did not disappoint! Not only did he make sure a thorough diagnostic was conducted, he went over it with me in detail and provided me with recommendations on the service my car needed. He helped me prioritize what services my car needed as well as the best way to make sure my car was well maintained. He communicated with me on the status of my car through out the day via their text feature which was great and alleviated the stress of me missing his call and any services being delayed because we were playing phone tag (I've experienced this SO many times at other dealerships). He also made sure I had a loaner car to get to work so I didn't have to be in the waiting room ALL day. I can not say enough about the impeccable service I received and continue to receive every time I go to Mercedes Benz of Silver Spring. If you're looking for great service and a highly efficient and knowledgeable service manager ask for Jai Jennings he always greets you with a smile and is ready to help!! More

Excellent Roadside Assistance Darrell from Roadside Assistance was there as he promised. He had the most pleasant and respectful attitude. Since it was a stressful moment for me Darrell from Roadside Assistance was there as he promised. He had the most pleasant and respectful attitude. Since it was a stressful moment for me, it was so good to see someone who was very helpful and encouraging about getting me back on the road. He had to make two trips to get me back on the road but he did it timely and with a smile. He is an exceptional employee and we need more people like him in the world. More

CLA 2016 I can't say enough about Ashlee as my sales contact. She was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Jus I can't say enough about Ashlee as my sales contact. She was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations. Ashlee went above and beyond with explaining the technicalities of my car. Her service was AMAZING! Looking forward to coming back and seeing her in the future!! More

Excellent Customer Service Chris always provide the best customer service and is one of the reasons I come back. My family and I appreciate all that he does!!! Chris always provide the best customer service and is one of the reasons I come back. My family and I appreciate all that he does!!! More