Mercedes-Benz of Silver Spring

Excellent/Top Notch Sevice from Mr. Lester Stanford Mr. Lester Stanford provided me excellent service. He was extremely professional, courteous & answered all questions. He made it possible for me to ge Mr. Lester Stanford provided me excellent service. He was extremely professional, courteous & answered all questions. He made it possible for me to get my dream car! More

Ask for Tony Zelaya My wife and I bought a new 2016 GLE 350 from Silver Springs dealership ... one week in, we love the car. I am sure we will continue to enjoy the ride My wife and I bought a new 2016 GLE 350 from Silver Springs dealership ... one week in, we love the car. I am sure we will continue to enjoy the ride for years to come. What made our experience great was working with Tony Zelaya. First and foremost, he is polite and respectful... in an environment where both the buyer and the seller are trying not to lose money, things can get a little....chippy. However, if one the parties maintain their cool, things turn out to be a lot smoother. Tony is very savvy and understands this well. He is willing to work with his customer, and pretty much do anything that's in his power to help him or her - after several rounds of negotiations, Tony got us a good deal that we felt comfortable with. Leaving the dealership with a new car, we didn't feel swindled. Second, Tony is knowledgeable about the product he's in the business of selling i.e. his cars. He said he "treats this as if it were his own business", which is great because it gives some insight into his commitment. For a customers point of view, it's quite assuring. I would recommend Tony to anyone looking for a good car buying experience... go to Mercedes Benz of Silver Spring and ask for Tony Zelaya. More

Tony got me a Tiger of a good deal on my new Mercedes Tony Zelaya answered every question that I had and worked hard to reach an agreement that was fair to everyone. He earned my trust early on in the pro Tony Zelaya answered every question that I had and worked hard to reach an agreement that was fair to everyone. He earned my trust early on in the process and still has it. Everything he said has proven to be true. I am thrilled with my new car. More

Excellent Service Service was professional and efficient. Time wasn't wasted trying to interest us in other vehicles from the one we chose. Was able to test drive anot Service was professional and efficient. Time wasn't wasted trying to interest us in other vehicles from the one we chose. Was able to test drive another vehicle before making my selection. More

Ask for Tony Zelaya at Mercedes-Benz of Silver Spring Our first purchase at the Mercedes-Benz of Silver Spring dealership in Maryland was a great experience! We were referred to Tony Zelaya who we highly Our first purchase at the Mercedes-Benz of Silver Spring dealership in Maryland was a great experience! We were referred to Tony Zelaya who we highly recommend—he was very friendly, professional, and knowledgeable. Tony really listened to what we were looking for in a new vehicle. Others in the dealership were also eager to answer our questions and concerns. We were impressed with their willingness to work with us to make a deal. Tony was able to procure a new vehicle from a dealership from a distant state. Our GLE450 Coupe was delivered in pristine condition and Tony took the time to go over all aspects of the car. In prior years we always purchased our new Mercedes vehicles from another dealership in Virginia and had them serviced there; however, we now realize that we should have gone to see Tony and the Mercedes-Benz of Silver Spring dealership sooner—we are so happy with our new 2016 Mercedes Benz :-) More

Very Professional and Knowledgeable Mrs. Josephine Baker very professional, excellent customer service, patient, very knowledgeable of Mercedes services and products, and all the functio Mrs. Josephine Baker very professional, excellent customer service, patient, very knowledgeable of Mercedes services and products, and all the functionalities of the different packages. She teaches the customer how to operate the car with all the features so the driving can be a excellent experience. More

"Josephine Baker Understands the Art of the Deal" I had just finished viewing the pre-owned vehicles when Josephine happened upon me. She asked if I needed any assistance. I told her I was looking f I had just finished viewing the pre-owned vehicles when Josephine happened upon me. She asked if I needed any assistance. I told her I was looking for a vehicle I had seen online, and needed to know if it was still available for purchase. She invited me inside to inquire. The vehicle was still available, and the reason it had been moved was one of her colleagues was expecting a customer to stop by to look at it. I asked to test drive the car in the meantime which Josephine quickly arranged. Afterwards, I told Josephine the sale was hers if she could close the deal, and did she ever, with know-how, speed, and panache. More

Tony Zelaya of Mercedes Benz Silver Spring is the BEST!!! My husband and i went to get a new vehicle and Tony Zelaya is FANTASTIC! He really knows a quality customer service. He's not your typical sales guy. My husband and i went to get a new vehicle and Tony Zelaya is FANTASTIC! He really knows a quality customer service. He's not your typical sales guy. We highly recommend him! More

Great customer service and very knowledgeable From the time I walked in everyone was courteous and greeted me with a smile. I worked with Darryl and he helped me find everything I wanted and neede From the time I walked in everyone was courteous and greeted me with a smile. I worked with Darryl and he helped me find everything I wanted and needed and made the process an enjoyable one. He has earned a lifetime customer. More