Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Silver Spring
Silver Spring, MD
1,932 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday Closed
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday Closed
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,932 reviews
November 02, 2017
Buyer beware I purchased a GLE 43 2018 I bought the vehicle and traded in my 2016 truck at a fair value I was overalls pleased but I came on my lunch to finalize I purchased a GLE 43 2018 I bought the vehicle and traded in my 2016 truck at a fair value I was overalls pleased but I came on my lunch to finalize the deal to realize they needed 1000 down we spoke and got to 500$ and final 250$ things that were important to me in the deal was the question my sales man ask me James went to jay the sales manager and we had a deal gap , maintenance and wheel and tire , but found out though a rare event when I got a nail in my tire . I did not have the plan and it had been removed at some point. Now since the papers are signed and deal is done no one recalls anything about this including my salesman , no surprise I’m use to that part I was in the marines so I should know better then to trust a mans word now days . The solution to the problem from my sales man was just patch tire and don’t bother coming in. The dealership presented me a great competitive offer to resolve things and then when outlined in the event , dealership now sales offer from sales gm and gm are not conjoined, sounds like my sales experience all over again now with upper management see the attached pics of the offer now changed just like the first original terms . Keith and Jim are on different pages.I will not return to silver spring and will not use them for anything in future and I’m excited for my mom who just got and Audi due to the issue I experienced and think I will take my trade in future there also. See the picture with Keith’s conversation with me. More
by Cbona123
October 31, 2017
Excellent Customer Service We always have a great experience at Mercedes Benz of Silver Spring! Our sales person, Julian Thornton, was extremely helpful throughout the whole pro We always have a great experience at Mercedes Benz of Silver Spring! Our sales person, Julian Thornton, was extremely helpful throughout the whole process! Julian is very friendly, professional and patient. He showed all the vehicles we requested to ensure we were happy and comfortable with our choice! We highly recommended Julian ! More
by Rzavala
Employees Worked With
Julian Thornton
October 22, 2017
Awesome Experience! Casey was very professional, knowledgeable and personable!. He wasn't just trying to sell me a car, but helped me to make a smart decision. Casey was very professional, knowledgeable and personable!. He wasn't just trying to sell me a car, but helped me to make a smart decision. More
by liljoe
Employees Worked With
Casey Stephens
October 18, 2017
Great car buying experience Lovence sold my husband his E500 over 13 years ago. So, when we needed another E Class, he called Lovence. He was professional, informative and access Lovence sold my husband his E500 over 13 years ago. So, when we needed another E Class, he called Lovence. He was professional, informative and accessible to us. He was very knowledgeable about the car, which made the test driving experience wonderful. We had more follow up visits with Lovence, before deciding. Even when Lovence wasn't around, a Sales Manager was very helpful. We got a great deal and we'll always go back to Mercedes of Silver Spring, looking for Celestin Lovence. More
by Ugo
Employees Worked With
September 25, 2017
Great Experience! This was my first time buying a relatively expensive car, and I was pretty anxious coming in. Kane took us in and was very courteous, friendly, & funn This was my first time buying a relatively expensive car, and I was pretty anxious coming in. Kane took us in and was very courteous, friendly, & funny, and made the entire process comfortable and painless. He personally cared about my satisfaction and went above and beyond to ensure it. It took longer than expected to decide and complete the sale, but Kane was very patient throughout the whole process. It was a great pleasure dealing with Kane from Silver Spring. When I returned back to the dealership for some lingering questions about using the car, the staff at Silver Spring were very helpful in ensuring that all my questions and concerns were taken care of. Very satisfied overall and highly recommend this dealership More
by Nasif
Employees Worked With
Saliou Kane
September 23, 2017
"Customer For Life" Casey was Awesome! I spoke with Casey via telephone and explained to him in detail the vehicle that I was seeking. He went above and beyond to ensure Casey was Awesome! I spoke with Casey via telephone and explained to him in detail the vehicle that I was seeking. He went above and beyond to ensure a smooth transaction. His customer service was impeccable. My wife and I were very pleased with his knowledge and attention to detail. Casey, not only sold us a great vehicle (ML63 AMG), he personally transported it from another dealer and had it ready when we arrived. It was truly a pleasure working with Casey. More
by Mike/April
Employees Worked With
Casey Stephens
September 20, 2017
An evening at silver spring Mercedes benz Casey Stephens is our guy ! I thought I am very lucky to find him at the Mercedes Benz of Silver Sripn in Briggs Chaney rd silver spring . Casey is ju Casey Stephens is our guy ! I thought I am very lucky to find him at the Mercedes Benz of Silver Sripn in Briggs Chaney rd silver spring . Casey is just amazing sales person with very friendly approach he is very patient in answering all your doubts n questions , he basically on the buyers side , I bought a used GL450 and it was an great experience with Casey , I would recommend Casey for all your car purchases from Benz of Silver spring More
by Shekio2001
Employees Worked With
Casey Stephens
September 16, 2017
The 'BEST' Dealership I purchased my 1st Mercedes Benz in 2016 and nothing but great experience from Sales (C Lovence), Sales Manager (K Nichols) and Service Advisor (J Jen I purchased my 1st Mercedes Benz in 2016 and nothing but great experience from Sales (C Lovence), Sales Manager (K Nichols) and Service Advisor (J Jennings). It was such a great experience that I recently purchased my 2nd vehicle from Mercedes Benz of Silver Spring AGAIN! They go 'above & beyond' in my opinion and what dealerships should aspire to be. More
by FOCAMPO
August 23, 2017
Service Advisor Always helpful, courteous and great to work with when my vehicle needs servicing. For a stress free experience-ask for Jai (one of the best)! Always helpful, courteous and great to work with when my vehicle needs servicing. For a stress free experience-ask for Jai (one of the best)! More
by FOCAMPO
Employees Worked With
Jai Jennings, Jai Jennings
August 17, 2017
Service Every time when I get my service I have a really good experience with Jai is the best service advisor, very honest and very helpful. I really recommen Every time when I get my service I have a really good experience with Jai is the best service advisor, very honest and very helpful. I really recommend him for any service you need for your car. More
by Sonia 1977
Employees Worked With
Jai Jennings , Jai Jennings
