Mercedes-Benz of Silver Spring

Mr. Mitchell was very professional, knowledgeable and provided outstanding customer service. He went above and beyond to meet our special request and kept us informed throughout the entire process. Thi provided outstanding customer service. He went above and beyond to meet our special request and kept us informed throughout the entire process. This was an amazing experience! More

James McDonald is extraordinary, very engaging, knowledgeable, and this is my third vehicle purchased from him over the past 10 years. His charismatic personality is always welcoming. He was instr knowledgeable, and this is my third vehicle purchased from him over the past 10 years. His charismatic personality is always welcoming. He was instrumental in providing a tutorial of the functionality of the vehicle, setting up mobile device, and Mercedes connect. I will definitely purchase another vehicle from him. More

Mr. Chevist Mitchell is a professional salesperson, he helped me a lot with all my concerns during my visit to the dealership in silver spring Mercedes Benz. I would recommend him to any customer that i helped me a lot with all my concerns during my visit to the dealership in silver spring Mercedes Benz. I would recommend him to any customer that is planning to visit Mercedes Benz in silver spring. More

Emphatically exceptional experience! Chevist is very professional, courteous and knowledgeable. Chevist possess the insight to thrive in any work environment but his passion driven commi Chevist is very professional, courteous and knowledgeable. Chevist possess the insight to thrive in any work environment but his passion driven commitment to excellence serves everyone in his presence well. It’s been an absolute blessing working with him because of his patience and steadfast laser focus in building professional interpersonal relationships that exceed the boundaries of normalcy by which is helpful in securing details about the safety of one’s vehicle. Great work! More

Edward did a great job working with me and helping with great deal! I have been working with him for the past 9 years and have a great experience for the last 4 cars I bought! great deal! I have been working with him for the past 9 years and have a great experience for the last 4 cars I bought! More

Edward did an amanzing job as always! Although thinking on changing the brand, his support and excellence client service make us stay with Mercedes. Although thinking on changing the brand, his support and excellence client service make us stay with Mercedes. More

The workers are polite, friendly and always out welcoming, and willing to help. They have a strong team working together. welcoming, and willing to help. They have a strong team working together. More

Last year, I took my GLS 450 to this dealership for air conditioner malfunction. I must have gone to the dealership at least three times for the same problem. For the first couple of visits, it was as if I conditioner malfunction. I must have gone to the dealership at least three times for the same problem. For the first couple of visits, it was as if I did not know what I was saying. I likened the visit to telling my doctor that I was having a headache and he was saying, "no, you do not have a headache go home". The problem was that the AC was blowing hot air. After charging to diagnose the problem on the first visit, no problem was found. On the second or third visit, some supposed door panels were changed at my expense and that did not resolve the problem. On the fourth visit which was in Fall of 2023, another check was ran. This time, I was told to bring the car back in summer of 2024 when the weather had warmed up. This May, I took the vehicle back. After the diagnosis, I was told that the climate control system needed to be changed for over $1,871.86. I would have gone for it except that, there was a disclosure that it may have electrical fault in AC system and/or wiring harness issue, which may require further testing and disassembly. This time they said the diagnostic charges was $400+. When I complained, they said they gave me a discount of about $35 bringing the cost down to $381.17. Obviously, they did not have an idea what was wrong and was playing trial and error. If past experience is an indication, I know I will be coming back for an electrical work that will cost me in excess of $5K. It was time to look for an honest dealership. No more. Enough. More

Chevist was an excellent salesman and he provided me with fantastic customer service. Thanks to Chevist, I was able to drive away in my dream car! fantastic customer service. Thanks to Chevist, I was able to drive away in my dream car! More

We found Edward Moore very courteous, professional and knowledgeable. I did not feel pressured at all as it happens sometimes with aggressive salesperson. It was a pleasant experience. knowledgeable. I did not feel pressured at all as it happens sometimes with aggressive salesperson. It was a pleasant experience. More