Mercedes-Benz of Silver Spring

Fantastic If you want the best customer services, professionalism and best deals in the world of Mercedes-Benz. Please, please and please go to Casey Stephen. H If you want the best customer services, professionalism and best deals in the world of Mercedes-Benz. Please, please and please go to Casey Stephen. He is awesome. Dr. Joseph More

Our 20 years and 4 Mercedes being well cared for by MBSS. Over the years we have had such consistently positive experiences with MBSS, and it is primarily because of Chris Costlow. All of the staff is always Over the years we have had such consistently positive experiences with MBSS, and it is primarily because of Chris Costlow. All of the staff is always welcoming and professional, but Chris has always made us feel he is looking out for our best interest. That has been the key to building our long term loyalty. Five years ago we moved from Columbia out to Bowie. Regardless of the inconvenience, we still bring our car to MBSS because Chris is there! More

Very professional dealership. No surprises or sales pressure Mercedes-Benz of Silver Spring is a great dealer with nice showroom. Staff is very professional and they take the time to make you feel comfortable wi Mercedes-Benz of Silver Spring is a great dealer with nice showroom. Staff is very professional and they take the time to make you feel comfortable with your purchasing decision. Julian Thornton and Elias Constianes did an excellent job and found me a great car at a very attractive price! Go and meet them, you won't be disappointed. Julian is responsive, helpful and going the extra mile. He even helped me find the right car at another dealership for my daughter! More

A great Black Friday experience with Casey! We visited MBSS on the evening of Black Friday. Casey helped us to find the perfect car and make the perfect deal. Finance Manager Terry Abrams also We visited MBSS on the evening of Black Friday. Casey helped us to find the perfect car and make the perfect deal. Finance Manager Terry Abrams also provided outstanding service in finalizing our purchase. Overall, a great experience. More

Casey and a fast service I'am customer of this dealership for many years and I'm so happy with them. Specialty with my new Pre-owned GMC YUCON - 2017 in a very good deal to I'am customer of this dealership for many years and I'm so happy with them. Specialty with my new Pre-owned GMC YUCON - 2017 in a very good deal to be a 2017 SUV. I will recommend Mercedes Benz of Silver Spring Dealership and Casey Stephens, he has a good Customer service - top of the list. Thanks Casey! More

Julian Thornton is Outstanding!!!! After several visits to the showroom , I was still undecided about selecting a vehicle. Julian is a professional and he provides an individual appro After several visits to the showroom , I was still undecided about selecting a vehicle. Julian is a professional and he provides an individual approach to his customers. He helped me select the most beautiful car on the lot, I will send everyone that I know to Julian! He is the very best!!! More

EXCELLENT CUSTOMER SERVICE!! My husband told Julian the price range and model he had in mind and within minutes he found us our dream car. This was our first experience at Merce My husband told Julian the price range and model he had in mind and within minutes he found us our dream car. This was our first experience at Mercedes-Benz of Silver Spring. Julian provided us with all the information necessary to purchase our first Mercedes. He is professional, patient (my husband asked him a million questions) friendly and extremely knowledgeable. We’re in love with our C300, THANKS JULIAN!! More

My new C300 from Julian Julian was so représentative with high level of professionalism ti help me Find My dream car! Julian have been so détails to make me understand the ca Julian was so représentative with high level of professionalism ti help me Find My dream car! Julian have been so détails to make me understand the car i have dream for long!!! More

Buyer beware I purchased a GLE 43 2018 I bought the vehicle and traded in my 2016 truck at a fair value I was overalls pleased but I came on my lunch to finalize I purchased a GLE 43 2018 I bought the vehicle and traded in my 2016 truck at a fair value I was overalls pleased but I came on my lunch to finalize the deal to realize they needed 1000 down we spoke and got to 500$ and final 250$ things that were important to me in the deal was the question my sales man ask me James went to jay the sales manager and we had a deal gap , maintenance and wheel and tire , but found out though a rare event when I got a nail in my tire . I did not have the plan and it had been removed at some point. Now since the papers are signed and deal is done no one recalls anything about this including my salesman , no surprise I’m use to that part I was in the marines so I should know better then to trust a mans word now days . The solution to the problem from my sales man was just patch tire and don’t bother coming in. The dealership presented me a great competitive offer to resolve things and then when outlined in the event , dealership now sales offer from sales gm and gm are not conjoined, sounds like my sales experience all over again now with upper management see the attached pics of the offer now changed just like the first original terms . Keith and Jim are on different pages.I will not return to silver spring and will not use them for anything in future and I’m excited for my mom who just got and Audi due to the issue I experienced and think I will take my trade in future there also. See the picture with Keith’s conversation with me. More

Excellent Customer Service We always have a great experience at Mercedes Benz of Silver Spring! Our sales person, Julian Thornton, was extremely helpful throughout the whole pro We always have a great experience at Mercedes Benz of Silver Spring! Our sales person, Julian Thornton, was extremely helpful throughout the whole process! Julian is very friendly, professional and patient. He showed all the vehicles we requested to ensure we were happy and comfortable with our choice! We highly recommended Julian ! More