Mercedes-Benz of Silver Spring

Will visit again Staff person was very timely and efficient. Discuss my options and was helpful. Very good customer service skills. Customer service area is always cl Staff person was very timely and efficient. Discuss my options and was helpful. Very good customer service skills. Customer service area is always clean and pleasant. More

Service Awesome service! Personal service that was efficient, fast and friendly. Very knowledgeable and offered great advice on maintaining my car and how to Awesome service! Personal service that was efficient, fast and friendly. Very knowledgeable and offered great advice on maintaining my car and how to use several features of the car More

Thanks O’Reilly For over 20 years, my car has been serviced by MB of SS. Ray Gardazzi, Walter Kehoe , and Ann meyers were excellent. I still GO TO Ray for advice. A For over 20 years, my car has been serviced by MB of SS. Ray Gardazzi, Walter Kehoe , and Ann meyers were excellent. I still GO TO Ray for advice. After Ann Meyers left, service declined dramatically due to instability in every department. However, thankfully O’Reilly has been steady state, professional and responsive to questions regarding service for my car. I’m trusting that the quality of service that O’Reilly brings to MB of SS is recognized and appreciated. More

Order and purchase of 2020 e 350 Excellent experience. I would recommend this to my family. We came in to select and test drive. This helped us omit and choose the perfect car. Excellent experience. I would recommend this to my family. We came in to select and test drive. This helped us omit and choose the perfect car. More

Great customer service I came to Mercedes of Silver Spring to purchase a new car. Edward and Keith were both extremely friendly and helped make the decision easy to purchase I came to Mercedes of Silver Spring to purchase a new car. Edward and Keith were both extremely friendly and helped make the decision easy to purchase a Mercedes-Benz. The process was very smooth because of them. More

2019 GLC Powerful Deal Mr Chevist Mitchell‘s outstanding professional and superior salesmanship made the experience. easy. The method to acquiring a customers commitment Mr Chevist Mitchell‘s outstanding professional and superior salesmanship made the experience. easy. The method to acquiring a customers commitment requires a skilled individual who develops a methodology to ensue the customers experience is rewarding Mr Mitchell exceeded expectations and delivered on a quality vehicle suitable for my needs. As always, my experience have been pleasant and favorable when working with Mercedes Benz Silver spring. I look forward to future purchases. Thanks More

Exceptional Service It is with great privilege that recommend this dealership to anyone who is in the market of purchasing a new or pre-owned Mercedes Benz. The tone, cu It is with great privilege that recommend this dealership to anyone who is in the market of purchasing a new or pre-owned Mercedes Benz. The tone, customer service and welcoming to your customers at Mercedes Benz of Silver Spring is far more than exceptional. From the time I stepped foot into the dealership, the visits, the communication, I could go on, it has been GREAT! Initially visiting Euro Motors of Bethesda and CarMax, Laurel in search of a pre-owned Mercedes for my son, the horrible customer service that I received could NEVER match up to what I have experienced at Mercedes Benz of Silver Spring. I have gained knowledge yet a sense of confidence in this dealership with just the few visits here. James McDonald, Senior Sales Consultant is such an amazing employee. His knowledge, attention to detail and understanding exceeds far above when it comes to customer service. A listening ear with understanding who provided guidance to all measures and resources. I was truly amazed how he knew the Maryland Law to the “T”! Dorit Figueroa, Fiance Director went over and beyond in financing to ensure that she did everything in her willpower to get the financing needed and guess what, she did in a matter of 30 minutes. YES! You go Girlie! Carlos Arias, Used Car Sales Manager, thank you so much for attending to me during the entire deal and ensuring that I was provided with the added knowledge that I received from your Senior Sales Consultant James McDonald. You truly ensure that your customers leave out with a smile on their face and that they are satisfied. Trust factor goals for any customer goes a very long way yet first impressions are lasting impressions and that is what I have gained making my choice coming to “Mercedes-Benz of Silver Spring”. 😊 Please visit Mercedes Benz of Silver Spring. Despite my contact with only 3 employees, all the employees here welcome you and make you feel as if you are at home! More

Great Experience! I came in looking to purchase a 2016 c300 4matic. Chevist Mitchell was incredible. He helped me find the perfect car in my price range. It had all of I came in looking to purchase a 2016 c300 4matic. Chevist Mitchell was incredible. He helped me find the perfect car in my price range. It had all of the features that were important to me, great mileage, and was even the exact color I had wanted (both interior and exterior). Chevist was patient as I compared and test-drove cars, and I could not be more pleased with my end decision. I did not feel rushed or pressured, and he was able to answer all of my questions and talk me through all of my options. He even rearranged his schedule so I could come back and get the car on a day that worked for me. Excellent customer service. Buying a car was easy and painless, and I am so glad I went to Mercedes-Benz of Silver Springs. Thanks Chevist! I could not be more happy with my new car! More

First Mercedes Purchase I was trying to milk 300,000 miles out of my Suburban when it finally decided to quit on me. The problem was it happened just prior to Labor Day weeke I was trying to milk 300,000 miles out of my Suburban when it finally decided to quit on me. The problem was it happened just prior to Labor Day weekend. I had visited a couple of other dealers, but when I met Charlie Miller at Silver Spring Mercedes, I knew I would be able find what I was looking for. Charlie was fantastic. I was worried with the holiday and my crazy work schedule that we were not going to be able to get the car I wanted. But, it all worked out in the end. It was meant to be. Thanks to all at Silver Spring Mercedes. More

Happy Customer Our salesman Edward spent the day with us test driving a few Certified Mercedes. We found the right car for us and during the course of our deal Carlo Our salesman Edward spent the day with us test driving a few Certified Mercedes. We found the right car for us and during the course of our deal Carlos was instrumental on getting us the best deal possible on our trade, and made it happen for us. Everyone at this dealership is very nice and accommodating, we drove off into the sunset in our slightly used Mercedes! More