Mercedes-Benz of Silver Spring

Outstanding Customer Service - Second To None I had an amazing experience working with Charlie Miller at Mercedes Benz of Silver Spring. I was shopping around to purchase my first MERCEDES and I w I had an amazing experience working with Charlie Miller at Mercedes Benz of Silver Spring. I was shopping around to purchase my first MERCEDES and I wanted to make sure I made the right purchase with the right dealership. In speaking with Charlie Miller he made sure that everything was clearly explained and he wasn’t the average salesman. He was patient and took time to learn about me and and my family. That is a rare quality as people often forget that sales is more than a transaction it is building relationships. Other than loving the car that Charlie presented I made the purchase because he reassured me that he would be there in the event I had any concerns in the future. In addition he didn’t just pass me of to the Finance department to complete the purchase but he stayed back to thank me for allowing him to serve me. Shout out to Finance Manager Brad Fischer who was just an amazing partner in this buying process. He educated me on the financial process of owning a MERCEDES and I am now more informed on the owner expectations. Thank you gentlemen and I am now a Mercedes Benz believer just because of you. For the behind the scenes team (service and management) thank you very much for all you do. Even though the vehicle was preowned it sure felt like a brand new vehicle coming off the lot. MERCEDES BENZ of SILVER SPRING is the REAL DEAL. More

Excellent experience This has been the best shopping experience I have had! Charlie was very attentive without being pushy. His goal was to ensure that I was comfortable a This has been the best shopping experience I have had! Charlie was very attentive without being pushy. His goal was to ensure that I was comfortable and understood all the upgrades the A220 had. He ensured that every box was checked, and that I left with the best car deal as possible. When my lease is up I will purchase again from Charlie. Jay was great at getting the numbers right. And Dorit was amazing at helping me secure the best finance option thru Mercedes. the team was amazing see you all in 4 years. More

Not a one and done for me! Lester was great! I drove from Pittsburgh, PA to complete the purchase and drive my Certified Pre-Owned GL450 home and the process was seamless. Leste Lester was great! I drove from Pittsburgh, PA to complete the purchase and drive my Certified Pre-Owned GL450 home and the process was seamless. Lester made me feel as if I were buying a new car... Thank you, Mr. Lester More

Excellent Dealership! Professional Sales and Office Staff! My dealings with MBSS were exclusively online until the day that I actually picked up my new Merz and traded my BMW. I have many years of experience i My dealings with MBSS were exclusively online until the day that I actually picked up my new Merz and traded my BMW. I have many years of experience in purchasing vehicles but none ran as smoothly and with such little stress as this transaction. I have already recommended this dealership to others. Mr. Nichols and Mr Nuri's initial responses to my email inquiries set the tone for the transaction and eventually caused me to pass other MB dealerships for MBSS. Mr. Stanford had my car waiting for me when I arrived. The necessary paperwork was completed by Mr. Fischer who did not try to up-sell products that would not be needed based on my planned usage. Mr. Elefantis made me feel like i was part of the MB family. Mr. Robinson was perhaps the icing on the cake. His enthusiasm as he explained and demonstrated MBUX was contagious. More

Very informative and helpful Dealer was very transparent with the sale of the veh I purchased. In my home state of FL, the dealers are not at all, so this was a welcome change. Dealer was very transparent with the sale of the veh I purchased. In my home state of FL, the dealers are not at all, so this was a welcome change. Good pricing on used veh inventory, and very helpful with the purchase including out of state. More

Enjoyable experience I have been a customer since 2013. The sales and service departments are the best. I am always treated with kindness and respect. I highly recommen I have been a customer since 2013. The sales and service departments are the best. I am always treated with kindness and respect. I highly recommend this dealership More

Best experience ever Charlie was the simply the best! He was very professional, he offered a very personalized attention and took the time to explain all the features and Charlie was the simply the best! He was very professional, he offered a very personalized attention and took the time to explain all the features and different options in detail, also he answered all the questions I had (and I had many). He was very easy to talk-to and never made me feel pressured to buy, however I got out with my new car and feeling super happy and excited. More

Excellent I received a warm welcome by the staff. Great customer service. I will recommend the delarship to my family and friends. Ask for Bijan Nejadi and Keit I received a warm welcome by the staff. Great customer service. I will recommend the delarship to my family and friends. Ask for Bijan Nejadi and Keith Nichols Sales Manager and they will take good care of you. More

Great Place to get your Mercedes My husband and I have purchased two GL450's from Len Logue, and could not have had a better experience. When dealing with Len, you always feel as tho My husband and I have purchased two GL450's from Len Logue, and could not have had a better experience. When dealing with Len, you always feel as though he is being honest and straight forward with you. More

Impeccable Service. We recently purchased a gem at this dealership and even though this is our fourth vehicle with Mercedes over the years, the great service still remain We recently purchased a gem at this dealership and even though this is our fourth vehicle with Mercedes over the years, the great service still remains unmatched! More