Mercedes-Benz of Silver Spring

Outstanding experience—professional staff, smooth process, transparent pricing, and exceptional customer care. Truly made buying a car enjoyable and stress-free. process, transparent pricing, and exceptional customer care. Truly made buying a car enjoyable and stress-free. More

I want to take a moment to recognize May, the finance manager, who was absolutely amazing throughout the process. She made what is usually the most stressful part of purchasing a vehicle feel smooth, cle manager, who was absolutely amazing throughout the process. She made what is usually the most stressful part of purchasing a vehicle feel smooth, clear, and reassuring. May was incredibly knowledgeable, patient, and transparent. She took the time to walk me through all of my options, answered every question with care, and made sure I fully understood everything before moving forward. I never felt rushed or pressured, which meant so much. Her professionalism and kindness truly stood out, and she played a huge role in making this overall experience such a positive one. You can tell she genuinely cares about her customers and wants the best for them. Thank you, May, for your excellence and support. I truly appreciate you! Veronica Martinez More

Renee Malcolm-very nice, knowledgable, going above & beyond for the customer, Thank you for the excellent service! It was pleasure doing business with you. beyond for the customer, Thank you for the excellent service! It was pleasure doing business with you. More

We were getting second lease for our vehicle as mileage in the first lease was getting over the allowance. I wanted to take a moment to express my appreciation for Julian Chin and the outstanding servic in the first lease was getting over the allowance. I wanted to take a moment to express my appreciation for Julian Chin and the outstanding service provided during our recent Mercedes lease renewal. Julian made the entire process incredibly efficient and straightforward, ensuring everything moved along seamlessly from start to finish. Their friendly and pleasant manner made the experience even better, and I truly felt supported throughout. Julian’s professionalism and attention to detail were evident every step of the way, making what could have been a stressful situation feel smooth and easy. I am grateful for their help and would not hesitate to recommend Julian to anyone looking to renew their lease or considering Mercedes. Thank you again for such a positive experience! More

I have been with this dealership since I moved to Maryland in 2024. I brought my 2021 GLC here for service then and was very impressed. When it was time to trade in my car, I contacted them. Very ple Maryland in 2024. I brought my 2021 GLC here for service then and was very impressed. When it was time to trade in my car, I contacted them. Very pleasant experience. Julian Chin was fantastic in managing my purchase. Knowledgeable, kind and transparent. More

Julian Chin was excellent to work with. He explained everything about the vehicle I wanted to purchase and even sent me videos for an overview of the vehicle. Very professional! He explained everything about the vehicle I wanted to purchase and even sent me videos for an overview of the vehicle. Very professional! More

Edward is an outstanding salesman, who truly helped to find the car and service that I was looking for. Edward and Jay are truly amazing. The dealer is excellent and would recommend to everyone. Thanks m find the car and service that I was looking for. Edward and Jay are truly amazing. The dealer is excellent and would recommend to everyone. Thanks much Edward for helping me this second time. Appreciate it very much!!! More

I must say, Mr. Chevist Mitchell is a great sales person. He was very patient with us, explaining every detail of the EQE model that we test drove with him. We wan Chevist Mitchell is a great sales person. He was very patient with us, explaining every detail of the EQE model that we test drove with him. We wanted to drive all Mercedes EV SUV models (EQE and EQS) and also a Plugin version to make the most appropriate decision for our family. Mr. Mitchell had no hesitation or reluctancy (unlike other sales persons at other dealerships that we had experienced) in getting us to test drive all 3 models that we asked for. That itself told us how caring and accommodating that he is for your customer needs. However, at the end of the 2nd car of test driving, my wife and I made a decision to go with the EQE model, so we did not even have to drive the Plugin version. He is a great sales person. Also, all other employees at this Silver Spring dealership was very helpful and friendly. Thank you! More