Mercedes-Benz of Seattle

I recently visited Mercedes of Seattle and had a fantastic experience with Cristi Patrasco. He provided exceptional customer service, very friendly, knowledgeable, and genuinely cared about helping fantastic experience with Cristi Patrasco. He provided exceptional customer service, very friendly, knowledgeable, and genuinely cared about helping me find the right options. Very happy with the easy process of buying my car. I felt valued and respected throughout the visit. More

Lovely facility- professional , fun staff. My car looked beautiful after service! Thanks, Julie for your help My car looked beautiful after service! Thanks, Julie for your help More

excellent service- courteous and knowledgeable staff - work performed in timely manner-car was cleaned and gas was also provided. Trust factor, felt confident that service was done without mistakes. work performed in timely manner-car was cleaned and gas was also provided. Trust factor, felt confident that service was done without mistakes. More

Always a great experience, hospitality and cleanliness are top shelf. The service team and particularly my advisor Jason looked after me and my vehicle while I waited in relaxed fashion. This dealership t are top shelf. The service team and particularly my advisor Jason looked after me and my vehicle while I waited in relaxed fashion. This dealership treats their customers like they deserve to be treated.😀 More

Very professional. Great waiting room. Got me in and out in less time than I expected Great waiting room. Got me in and out in less time than I expected More

Well organized for great service. Well trained staff Al was very attentive and good with constant communication. Well trained staff Al was very attentive and good with constant communication. More

Bill Bellecourt did an excelent job on the repair and service of my mercedes and had the required new parts obtained very quickley. I have been working with Bill for about the last 20 years Good job and service of my mercedes and had the required new parts obtained very quickley. I have been working with Bill for about the last 20 years Good job and thank you Bill. Hugh Lockhart More

My service advisor Bill is always helpful, friendly and forthcoming. Service experience excellent. They also seem to have restored their former quality in the final carwash which had suffered for a while forthcoming. Service experience excellent. They also seem to have restored their former quality in the final carwash which had suffered for a while. More

Excellent service, courtesy and responsiveness. Sharp staff and knowledgeable technicians. Best waiting room accomodations bar none. Sharp staff and knowledgeable technicians. Best waiting room accomodations bar none. More

Very bad service experience. Message experience was totally flawed: could not reach service representative: calls not returned. At pick up which was 2 hours later, I was forced t Message experience was totally flawed: could not reach service representative: calls not returned. At pick up which was 2 hours later, I was forced to appear in much later and in heavier traffic: no explanation of what was done: overcharged by 1/3 of cost: remedy unclear and no receipt for refund after second day. Receipt included notes about other service needs that were not mentioned to me verbally. Totally disappointed! My car was not listed as an option in final review The computer system dealer uses is totally outdated and impossible to navigate. Completing this review only reinforced an anger and frustration! More