Mercedes-Benz of Seattle

Great experience Keith and Christopher assisted me in the purchase of a Metris Cargo Van for my new business. My husband and I visited the dealership several times pr Keith and Christopher assisted me in the purchase of a Metris Cargo Van for my new business. My husband and I visited the dealership several times prior to making a decision. Keith and Christopher were great to work with, they were very patient and never pushy to make a purchase like most dealerships. I look forward to working with all the employees at Mercedes-Benz of Seattle in the future for the maintenance of my new vehicle. More

Quick and easy transaction Bought the Sprinter on Friday, over email, and picked it up on Sunday. Everything with very smoothly. Keith set everything up and explained everythin Bought the Sprinter on Friday, over email, and picked it up on Sunday. Everything with very smoothly. Keith set everything up and explained everything thoroughly. More

Great Service, yet something missed Stori and the team were great. They made sure I was equipped with a loaner vehicle while my car was being serviced. They kept me informed along the Stori and the team were great. They made sure I was equipped with a loaner vehicle while my car was being serviced. They kept me informed along the way and they even stayed a little late for me to come and pick up my car. When I got in my car, I noticed that not only did it run better, but the it was vacuumed too! The only thing missed was that I still keep getting a message on my dashboard that says my coolant is low. I checked the coolant and it is full. Maybe someone forgot to reset the computer or a fault in the system was missed. Still, the service was great and I will continue going back. More

Poor Service- 8 Days without a loaner car Moved to Seattle on Saturday Sep 15th to start a new on Monday Sep 17th. I was literally brand new to the city and my car broke down in downtown Seatt Moved to Seattle on Saturday Sep 15th to start a new on Monday Sep 17th. I was literally brand new to the city and my car broke down in downtown Seattle. I called MB and my car got towed to the nearest dealership, which is MB of Seattle. I was contacted by Liz on Monday Sep 17th regarding the work needed to be done on my car. I’ve asked her if I could have a loaner car (I didn’t have to ask this in Chicago, they would normally ask if I wanted a loaner).She told me there wasn’t any loaner available and there was a shortage of loaners. Regardless, I asked if she could let me know if there’s a loaner that became available. Although we’ve texted back and forth during the time my car was in service, she never got back to me regarding the loaner. Since I had just moved, I had plenty of personal items in my car/trunk so I went back a couple of times to the dealership to pick up some of my stuff from my car. The first time ( Fri Sep 19th) I went to pick up my stuff, she asked this guy to direct to my car (from the lot) to pick my personal items. While I was out with this gentleman (really nice guy), I mentioned I didn’t have a loaner. He was a bit confused. I replied I was told there wasn’t any loaner available and there was a wait for the loaner. He told me “ we have loaners available and I don’t why they told you there isn’t a loaner”. While he was talking, the manager of the parts/loaner department was parking a car and the gentleman pointed to the manager and told I could go talk to/ask the manager. I just replied to this nice gentleman, thank you but I didn’t feel like I had to go and ask the manager for a loaner (it’s ridiculous). As I picked up my items and I was ready to call Uber when this same nice guy stopped me from calling Uber and told me “the least the could do is offer me a ride home”. This guy clearly felt really bad. He directed to this lady who then called an Uber/Lift for me. Basically for 8 days, I was without a loaner. I am just shocked by the quality of service at MB here in Seattle. More

Smart fortwo Service Had an issue with car with no dash lights. I knew what to expect as far as price so i wasnt surprised with the final bill. Stori was the service writ Had an issue with car with no dash lights. I knew what to expect as far as price so i wasnt surprised with the final bill. Stori was the service writer and kept me informed every step of the way. Was more than i wanted to spend but I knew what to expect when i went to the dealer. Stori provided an estimate, a time line, and kept me informed from start to finish. More

Used car inspection The purchasing process was amazing and is why I have said that I would refer anthem however in saying that I would also inform on my experience. The purchasing process was amazing and is why I have said that I would refer anthem however in saying that I would also inform on my experience. I purchased a used vehicle for my 17 yrs old son. I received a form that reads “We Owe” which listed all the things that would be fixed prior to us picking the vehicle up. The 1st thing on it was a used car inspection along with all the stuff I pointed out that needed to be fixed. I looked over the car for all the little things to ensure they were done but because it was daytime when we picked it up I wasn’t able to see if the headlights were all in working order properly. I saw the running lights and the high beams worked ok but didn’t notice the low beams. I asked the salesman who had been working with me if all the lights worked properly and he told me “YES”. He also said he would make sure the vehicle had a full tank of gas. Well with all the excitement, my son didn’t tell me until we were back home that he had 1/4 of tank of gas. That evening, my son calls me from work to tell me that he had no lights. I was shocked to say the least so I met him at work and sure enough he had only high beams, no low beam. So my son had to drive home with high beams on. I immediately sent an email to the salesman who helped me then followed up with a phone call the following morning. He told me to bring the car back and he would move me to the front of the line. When I got there and after waiting for close to 2 hrs, one of the mechanics came and told me the wiring was bad, the bulbs were bad and that there was some sort of after market lighting in the car. Even though they fixed it, why wasn’t this done in the 1st pace. I didn’t push them to get the vehicle done ASAP because I wanted to give the repair shop the time needed to ensure the car was in good / safe working order. My understanding is that the headlights are part of the safety features. What upset me the most is that this vehicle is my sons 1st car and I put his safety first. Although everyone I worked with knew it was for my child you would have thought that they would have made sure everything was in good working order and safe to drive before he drove this vehicle off the lot. Instead I feel like all I was, was just another sale. Maybe if I had bought my son a $40,000 used vehicle maybe they would have been a little more thorough. So because of the delivery portion I only give this a 2 star in the hopes that in the future they do a better job before delivery of any vehicle especially for someone who’s buying it for their son or daughter. More

Service I was in for service. Another issue was discovered and was quickly dealt with. They made sure I got a loaner car so I didn’t have to wait for what wou I was in for service. Another issue was discovered and was quickly dealt with. They made sure I got a loaner car so I didn’t have to wait for what would be a long fix. More

Purchase of used Jaguar F Pace S I reside in Santa Fe, NM therefore purchase of vehicle was largely done on-line. Vehicle was located on cars.com. After 2 to 3 weeks "negotiating" by I reside in Santa Fe, NM therefore purchase of vehicle was largely done on-line. Vehicle was located on cars.com. After 2 to 3 weeks "negotiating" by e-mail and text, and receiving specifications and vehicle history, a deal was consummated and I flew to Seattle to conclude the deal. Vehicle showed as advertised and described and deal was concluded. Staff, Christopher and Bright, were polite, courteous and professional. The business presented itself much as one expects from a luxury car dealership. Would have given 5 stars if it was a Jaguar dealership, the brand of car I purchased. More

Bad start, great ending The initial phone conversation was not as professional as I expected from a high line dealer. I filled out the online contact form, and waited to be c The initial phone conversation was not as professional as I expected from a high line dealer. I filled out the online contact form, and waited to be contacted. Received a call from a very inexperienced young gentleman who wasn't prepared at all. I asked for the manager, Christopher called back in short order, and got me down to the dealership. The process went better than expected. My salesperson George was phenomenal, catering to my every need. Rachel in the business office handled my deal with poise and professionalism; and Bradley wrapped up every question and more to ensure my complete satisfaction of being a new AMG owner More

Wonderful people! Great experience with great people who have a great product! Repeat! Ditto! Again and again! Repeat! Ditto! I have no more superlatives to add to th Great experience with great people who have a great product! Repeat! Ditto! Again and again! Repeat! Ditto! I have no more superlatives to add to this! More