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Mercedes-Benz of Seattle
Seattle, WA
1,370 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,370 Reviews of Mercedes-Benz of Seattle
December 15, 2021
Recent service appoint solved problem but took over Two Weeks on a new car with 2800 miles. Product and product support concerns. Also, need for better customer communications support Weeks on a new car with 2800 miles. Product and product support concerns. Also, need for better customer communications support More
by stevetscalzo
Employees Worked With
Emi Balan
December 11, 2021
Over $1,100 for rear brakes and rotors service on a ML350? I just got robbed by them. Other places can do that service for $600 to $700. They want me to come back for front brake service?? Unless the ML350? I just got robbed by them. Other places can do that service for $600 to $700. They want me to come back for front brake service?? Unless they are planning to give me a gold Rolex watch with that service, I’m not going in. I also witnessed one of the service technicians backed up an Audi SUV into a Smart car and damaged the left rear panel of the Smart car. Do you take care of your customers’ cars? Mercedes of Seattle you should be ashamed of yourself. More
by ML owner
Employees Worked With
Arby, Patrick Hennesy
December 08, 2021
Patrick provided great customer service, friendly, detailed, and responsive. Best experience at this dealership since bring my vehicle there detailed, and responsive. Best experience at this dealership since bring my vehicle there More
by Cyclistguy
Employees Worked With
Patrick Hennesy
December 05, 2021
Very disappointing experience. Purchased a car in June 2021, was told that second key has been misplaced but they would order it and mail to us within 2 weeks..After not getting a key, about three months 2021, was told that second key has been misplaced but they would order it and mail to us within 2 weeks..After not getting a key, about three months later we started calling to ask about it. Transfer, after transfer into a cyber space..leaving messages for a manager ( over 10 msgs), them ( people that answer the main number), purposely hanging up on me...fast forward additional 2 months, still don't have a key!! They appear to be nice when you need to buy a car but once you get it.. the customer service is non existent..I'm very disappointed More
by snikolic03
Employees Worked With
Sales Manager
