Mercedes-Benz of Seattle

Yearly service and Computer system update. Outstanding customer service provided by Brian Nelson Team! Very professional approach by the Service Department Team as a whole which is worthy of em Outstanding customer service provided by Brian Nelson Team! Very professional approach by the Service Department Team as a whole which is worthy of emulation for others to follow. Great customer satisfaction! More

Disappointed in initial inspection They did not discover the fan for the heater a/c did not work during the inspection though it was on the checksheet. But when I brought it back to the They did not discover the fan for the heater a/c did not work during the inspection though it was on the checksheet. But when I brought it back to them they fixed it. More

Great service & quality vehicles I had a great experience with this dealership. They were very attentive to my requests and broke down all the costs so that I didn't feel swindled or I had a great experience with this dealership. They were very attentive to my requests and broke down all the costs so that I didn't feel swindled or face any consumer confusion. I felt confident going ahead with the buying decision and the staff took great care to make sure I had a great customer experience. I worked with Eli Sam and Janelle Markevitch - both were highly knowledgeable and friendly. More

First time Lease experience This dealership was very professional, friendly and fast service. They took the time to go over the entire car with me and answered all of my question This dealership was very professional, friendly and fast service. They took the time to go over the entire car with me and answered all of my questions. This was one of the best experiences in car buying / leasing that I have ever had. Great customer service will bring me coming back!!! More

Johnny was great to work with Johnny and everyone there was very freindly and the customer service was great. Judy in Service was great to work with as well. Brad in sales was g Johnny and everyone there was very freindly and the customer service was great. Judy in Service was great to work with as well. Brad in sales was great showing me how everything worked. Thank you to all. More

They do good work MB Seattle did good work on my car, taking care of several squeaks and rattles I was experiencing in the cabin. All of the work was done under the new MB Seattle did good work on my car, taking care of several squeaks and rattles I was experiencing in the cabin. All of the work was done under the new car warranty and there was never any consideration that it wouldn't be. The people in the service department were quick to help and friendly. There are only two issues I had, and they're minor. First is the amount of time it took to get the work done, which ended up being over a week as they had to order in some parts. Next is the fact that they wouldn't provide a loaner car at all unless "you bought the car from us or we have a history together" which seems to be far under the level of service I expect from Mercedes. There's a free shuttle service for the Seattle area, but in the future if I'm going to be spending the extra money to go to a dealer rather than an independent shop, I really expect a loaner vehicle. More

Stellar service advisor Had an issue with our Sprinter Camper and they were able to get me in same day and fix while I waited! WOW. Excellent service, people and dealership. Had an issue with our Sprinter Camper and they were able to get me in same day and fix while I waited! WOW. Excellent service, people and dealership. If we get a Mercedes, this will be our first stop. More

Loving my new fully loaded 2018 GLC!! I was helped by Stephan, Chris S and Janelle... it was a long process as it was my first time shopping for a car alone and I was nervous about this ty I was helped by Stephan, Chris S and Janelle... it was a long process as it was my first time shopping for a car alone and I was nervous about this type of investment. Ultimately I drove off the lot in my dream car super happy!! Janelle, the GSM helped ease my anxiety and also helped me get into the exact car I wanted! Overall they were very patient with me and I look forward to recommending my friends to this dealership! I am super happy with Mercedes-Benz of Seattle!! More

Very professionsal I bought a car at this dealership in 2015. Eli Sam was my sales person and I asked for him again. He showed me several cars and he did a great job I bought a car at this dealership in 2015. Eli Sam was my sales person and I asked for him again. He showed me several cars and he did a great job of showing me features and explaining how a lease works vs. a purchase. More

Airbag Recall Up till this last service (air bag recall), we've received exceptional service. After supplying the VIN and waiting nearly a month for parts, we show Up till this last service (air bag recall), we've received exceptional service. After supplying the VIN and waiting nearly a month for parts, we showed for the appointment however, our part had apparently been used in another vehicle. Waited another two to three weeks and called to check status. Our part was on-hand (no call advising it had arrived). We set an appointment and this, time got the recall taken care of. Frustrating experience. Twice paying before-hour access to get the rig out of storage and arranging time to get this recall taken care of, when the parts for our rig (per VIN) should have been available the first time around. On the other hand, we've been bringing our Winnebago Sprinter motorhomes to Seattle Mercedes ever since Seattle Mercedes constructed their new facility enabling service on the motorhomes. This is the FIRST "blip" in service we've ever noticed and we'll continue to refer our Winnebago International Travelers (WIT) fellow Sprinter Frame units to Seattle Mercedes. I am sorry to see that Seattle Mercedes has stopped washing serviced vehicles (at least the motorhomes) before turning them back to the owner (up till the last three trips in, the vehicle had always been washed). More