Mercedes-Benz of Seattle

Prompt, courteous, informative & professional Without exception staff greeted me with a smile and quickly addressed the issues. Great communication along the way. Repair fixed the problem. And Without exception staff greeted me with a smile and quickly addressed the issues. Great communication along the way. Repair fixed the problem. And my car was returned washed and vacuumed. More

Excellent Very fair; got what I wanted, they didn't try to oversell. Very simple and straightforward. Would recommend and buy there again. Long family histor Very fair; got what I wanted, they didn't try to oversell. Very simple and straightforward. Would recommend and buy there again. Long family history there. More

service Always great experience with my service Coordinator Liz. Very helpful. Shuttle service is excellent. Well informed and timely. Was easy to get an app Always great experience with my service Coordinator Liz. Very helpful. Shuttle service is excellent. Well informed and timely. Was easy to get an appointment. Drop off and pick up was punctual. More

good service The warranty work was preformed quickly with no hassle. They had the parts on hand and got my vehicle back to me the same day. Bob explained what was The warranty work was preformed quickly with no hassle. They had the parts on hand and got my vehicle back to me the same day. Bob explained what was done and why. More

Always efficient! Appreciate the overall attention to detail and excellent customer service. Everyone is extremely professional and friendly. Always greeted and acknow Appreciate the overall attention to detail and excellent customer service. Everyone is extremely professional and friendly. Always greeted and acknowledge by each and every employee in the same manner. Really appreciate the quick response time and follow-up. More

Generally good. They didn't tell me about some MB perks Sales are friendly and knowledgeable. They answered all my questions and made a good deal at the end. But they missed to explain some MB perks: mbrace Sales are friendly and knowledgeable. They answered all my questions and made a good deal at the end. But they missed to explain some MB perks: mbrace, free carwash etc. I had to figure out myself. Good experience overall. More

Prompt and great service. First time owning a Mercedes. I expected a much higher service bill. Price was very reasonable, . Bill was our service representative. Friendly, v First time owning a Mercedes. I expected a much higher service bill. Price was very reasonable, . Bill was our service representative. Friendly, very approachable and on time! Thank you so much for all the excellent communication! More

Professionals, decent and excellent service providers . My son like that he was treated as an adult. I will be back for my other cars too. . My son like that he was treated as an adult. I will be back for my other cars too. More

Not listening, not thorough My ML500 has a problem that is well-documented publicly, at one point investigated by the NTHSA. Brakes locking up at high speed, potentially deadly. My ML500 has a problem that is well-documented publicly, at one point investigated by the NTHSA. Brakes locking up at high speed, potentially deadly. The result was "brakes are working fine" and no attention to the known causes of sensors malfunctioning. Trouble lights went back on after driving 5 miles. $450 to put on a 25 cent hose clamp and still have all of the problems. The risk of another brake lockup still exists. More

Happy and Comfortable Experience The sales consultant, financial consultant and manager of Seattle dealership are very nice and let me feel very happy to have my first Mercedes-Benz. The sales consultant, financial consultant and manager of Seattle dealership are very nice and let me feel very happy to have my first Mercedes-Benz. Especially, the sales consultant, Michael Zheng, was super patient and treated me like friends to answer all of my questions and really care about what I think. This is my third time to purchase/lease car and is the best experience of my life so far. More