Mercedes-Benz of Seattle

Outstanding service even under adverse work conditions Nearing the end of my three year lease on my Smart Car, I decided to buy and become an owner. The sales person got the car in the shop right away to Nearing the end of my three year lease on my Smart Car, I decided to buy and become an owner. The sales person got the car in the shop right away to do a safety check and was very organized with the sales paperwork. In the middle of the process, there was a power outage which left the financing paperwork hanging with no computers, but the phones continued to work with battery backup and the credit approval came through from my credit union for a really great deal. The power finally came back on and the financing staff were able to finish the process with all my needed signatures. They were even able to charge up my dead iPhone in the end. Nice work! More

1st servicing leads to doubts When vehicle was presented as finished, there was strong diesel fuel smell due to engine compartment not cleaned after changing fuel filter. I sent it When vehicle was presented as finished, there was strong diesel fuel smell due to engine compartment not cleaned after changing fuel filter. I sent it back. Then, when cleaning the engine compartment they sprayed DEF all over the exterior of hood & window. Had to request that this be cleaned off. Supposedly, our vehicle was washed, but we had to take it to a carwash and actually clean the outside of the vehicle. Hoping the servicing we could not see was actually done well, but have some doubts. More

Excellent always excellent working with Bill. He is very helpful in explaining what work has to be done and takes care of it very well and on time always excellent working with Bill. He is very helpful in explaining what work has to be done and takes care of it very well and on time More

Excellent salesman, excellent staff.! Michael Franzi was very professional in guiding us through the sales process. It was a really pleasant experience. MB Lynnwood is a lot closer to our Michael Franzi was very professional in guiding us through the sales process. It was a really pleasant experience. MB Lynnwood is a lot closer to our house in Shoreline but we got a better deal at MB Seattle on a CPO GLK 350. The wife is planning to buy another CPO SUV in six months. More

not too fast or accurate I have 2 vans and had both in for service or repairs. The service center may be understaffed because they are often hard to get through to and are not I have 2 vans and had both in for service or repairs. The service center may be understaffed because they are often hard to get through to and are not very good at meeting the time lines they set. More

Superior cust svc,, follow-up, easy sales and quick delivery Stefan was a fantastic help in finding the right car. He is super knowledgeable, made the buying process easy (and pleasurable....didn’t think that wa Stefan was a fantastic help in finding the right car. He is super knowledgeable, made the buying process easy (and pleasurable....didn’t think that was ever possible) and the speed of the process to actually complete paperwork was quick. We were in and out in an hour! More

Service with a smile Can’t say enough good about the customer service attitude of Sam & Jeremy - Jeremy went out of his way to say hello and get me to the right person whe Can’t say enough good about the customer service attitude of Sam & Jeremy - Jeremy went out of his way to say hello and get me to the right person when I was dropping off for service and then again when I returned to pick up my vehicle - others just walked by me - Sam was proactive, outlined all options so I was clear on what was needed and made recommendations - responsive, friendly and fantastic to deal with! More

Excellent Service was done on time and payment made very easy thru online before picking up a car. Thank you for Stori to make everything easy and convenient Service was done on time and payment made very easy thru online before picking up a car. Thank you for Stori to make everything easy and convenient More

Happy Customer Emi in sales was pleasant to work with and got us the price we wanted at the price we wanted. Experience overall was a good one. Emi in sales was pleasant to work with and got us the price we wanted at the price we wanted. Experience overall was a good one. More

Always excellent service Another seamless experience. Stori is great and makes the process of dealing with your car easy peasy. Everything went well and on time. Easy text mes Another seamless experience. Stori is great and makes the process of dealing with your car easy peasy. Everything went well and on time. Easy text messaging for status. Free Uber to work and back. Clean washed car ready for pick up. Definitely recommend. More