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Mercedes-Benz of Rocklin

Overview Reviews (2,996)

Mercedes-Benz of Rocklin

Name: Mercedes-Benz of Rocklin
Address: 4747 Granite Dr, Rocklin, CA, 95677, US
Telephone: (916) 741-4236
Rating: 3.8

3.8

2,996 Reviews

4747 Granite Dr, Rocklin, California 95677

Directions Directions

Sales: (916) 741-4236

Service: (916) 741-4231

Parts: (916) 741-4232

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Mercedes-Benz of Rocklin

Rocklin, CA

Overview

Reviews

3.8

2,996 Reviews

Call Dealership (916) 741-4236

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4747 Granite Dr

Rocklin, CA

95677

Directions

3.8

2,996 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (2,996)

Contact Mercedes-Benz of Rocklin

Sales: (916) 741-4236

Service: (916) 741-4231

Parts: (916) 741-4232

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Showing 2,996 reviews

November 04, 2022

SERVICE VISIT

Long wait time. I was in there for coolant and they took 4 hours. I I was in there for coolant and they took 4 hours. I More

by brandyb122

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Michael Gallagher

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Nov 07, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We sincerely apologize for your inconvenience~

November 04, 2022

SERVICE VISIT

The service department is fine. .. just has NEVER been as good as when Carolyn was there. She should have been the standard .. just has NEVER been as good as when Carolyn was there. She should have been the standard More

by sabine_branscum

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Wayne Schmid

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Nov 07, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for your business and thank you for the feedback~

November 02, 2022

SERVICE VISIT

Great service, honest, staff and efficient service. Always a great experience with them. Highly recommended! Always a great experience with them. Highly recommended! More

by penelopefcruz

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Eric Treibull

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Nov 03, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for recognizing Eric with a 5 star review!

October 30, 2022

SERVICE VISIT

I’m happy with Michael. NOT so with cleanliness of SUV!!! When service was done. NOT so with cleanliness of SUV!!! When service was done. More

by REDEJESUS

Verified Customer

Customer Service

Recommend Dealer

Yes

Employees Worked With

Michael Gallagher

Report | Print

Nov 03, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. It is our policy to offer a complimentary car wash and we apologize if it was not done. Please stop by our dealership anytime and we will be happy to properly wash and vacuum your vehicle.

Nov 03, 2022 -

REDEJESUS responded

I did not ask for a car wash but I asked that my windshield be washed front and back. That was not done. Moreover, the steering wheel was so sticky with “grease” and “cookie crumbs”. I did not want to respond to this survey because of these negative comments. Hope my comments will be accepted as positive constructive criticism!

October 28, 2022

SALES VISIT - NEW

Best customer service. Love the car. Salesman was awesome, helped me throughout the process. Thanks guys Love the car. Salesman was awesome, helped me throughout the process. Thanks guys More

by navi0

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Arthur Rose

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Nov 02, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the input! Enjoy your beautiful new Mercedes Benz~

October 28, 2022

SERVICE VISIT

Wayne is absolutely great. He has wonderful customer service skills. He always keeps you apprised on the status of your vehicle. I highly recommend him as the go to guy when yo He has wonderful customer service skills. He always keeps you apprised on the status of your vehicle. I highly recommend him as the go to guy when you have to have your vehicle serviced. More

by BREEZYBEA2000

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Wayne Schmid

Report | Print

Nov 03, 2022 -

Mercedes-Benz of Rocklin responded

We appreciate your business! Thank you for taking the time to recognize Wayne with a 5 star review~

October 27, 2022

SERVICE VISIT

Great service and kept abreast of parts ordered… very satisfied … Wayne answered questions for me satisfied … Wayne answered questions for me More

by joannek0

Verified Customer

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Wayne Schmid

Report | Print

Oct 28, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review!

October 25, 2022

SERVICE VISIT

Greg is always accommodating even when we do not have an appointment . We have other outstanding matters that have not been addressed regarding the purchase of our latest vehicle. I am not a fan of survey appointment . We have other outstanding matters that have not been addressed regarding the purchase of our latest vehicle. I am not a fan of surveys because there’s no follow up More

by TAMARABENNETT1720

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Greg Burnett

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Oct 27, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. Please contact us at 916.567.4300 and we will be happy to address any issues.

October 21, 2022

SERVICE VISIT

Great service, car was ready on time including a superior car wash and friendly staff. car wash and friendly staff. More

by pmmelberg

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Wayne Schmid

Report | Print

Oct 22, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review!

October 19, 2022

SERVICE VISIT

Great service staff. I appreciate them giving me updates with regards to my service request. I appreciate them giving me updates with regards to my service request. More

by mdtejada

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Greg Burnett, Michael Gallagher

Report | Print

Oct 21, 2022 -

Mercedes-Benz of Rocklin responded

We appreciate your business and we appreciate the 5 star review!

Mercedes-Benz of Rocklin

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