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Mercedes-Benz of Rocklin

Rocklin, CA

Overview
Reviews
4.0
2,992 Reviews
Call Dealership (916) 741-4236
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4747 Granite Dr

Rocklin, CA

95677

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Showing 2,992 reviews

November 11, 2022

Everyone at MB Rocklin is helpful and friendly. I had a difficult problem and they stayed with it until it was resolved. Excellent. More

by LCHUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett, Scott Parry
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Nov 15, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback!

November 11, 2022

Excellent service and communications from all members of the Service team. Special thanks to Eric for coordinating transportation. More

by trmaurice2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Report | Print
Nov 15, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to recognize Eric with a 5 star review!

November 09, 2022

Fadi was great and very professional. He followed up with us every step of the buying process even through the “Mark Up” process. On delivery, he notified us of vehicle arrival with a pic More

by segunolusola1
Recommend Dealer
Yes
Employees Worked With
Fadi Sawah
Report | Print
Nov 10, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We appreciate your business!

November 06, 2022

Representative provided Good communication and great service. .All necessary repairs completed in a timely manner. More

by Jen Hatter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Report | Print
Nov 07, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review!

November 05, 2022

While they kept my GLC 300 longer than anticipated, the result was well worth the wait. My car is beautiful!! The only criticism I can offer is that some of the settings in the car had been changed or eras More

by bgilman1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Report | Print
Nov 07, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for bringing this to our attention. We appreciate your business and will be happy to assist you again in the future~

November 04, 2022

Art is a great sales person who handles my deal with honesty and integrity. I’ll recommend Art to all my friends. More

by e_magett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Rose
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Nov 07, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the great input!

November 04, 2022

Long wait time. I was in there for coolant and they took 4 hours. I More

by brandyb122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Gallagher
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Nov 07, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We sincerely apologize for your inconvenience~

November 04, 2022

The service department is fine. .. just has NEVER been as good as when Carolyn was there. She should have been the standard More

by sabine_branscum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Report | Print
Nov 07, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for your business and thank you for the feedback~

November 02, 2022

Great service, honest, staff and efficient service. Always a great experience with them. Highly recommended! More

by penelopefcruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Report | Print
Nov 03, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for recognizing Eric with a 5 star review!

October 30, 2022

I’m happy with Michael. NOT so with cleanliness of SUV!!! When service was done. More

by REDEJESUS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Michael Gallagher
Report | Print
Nov 03, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. It is our policy to offer a complimentary car wash and we apologize if it was not done. Please stop by our dealership anytime and we will be happy to properly wash and vacuum your vehicle.

Nov 03, 2022 -

REDEJESUS responded

I did not ask for a car wash but I asked that my windshield be washed front and back. That was not done. Moreover, the steering wheel was so sticky with “grease” and “cookie crumbs”. I did not want to respond to this survey because of these negative comments. Hope my comments will be accepted as positive constructive criticism!

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