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Mercedes-Benz of Rocklin

Rocklin, CA

Overview
Reviews
3.8
2,996 Reviews
Call Dealership (916) 741-4236
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4747 Granite Dr

Rocklin, CA

95677

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Showing 2,996 reviews

December 08, 2022

I own a 2010 Mercedes GL350. There was a blue-tec recall. I went to the Rocklin dealership and it took several months to get the proper parts to do the repair. Once the parts More

by REAPRSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Treibull
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December 05, 2022

They can improve their customer service significantly. Our experience was far from stellar and I believe a misrepresentation of the Mercedes brand. More

by Joshua Dunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Schmid, Scott Parry
Report | Print
Dec 08, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. If you have any unresolved issues please contact us at 916.567.4300 and we will be happy to assist.

December 05, 2022

Your satisfaction and experience are their goal. We’ve been customers here for 14 years and 9 total vehicles. No complaints at all. More

by Pjimosse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Report | Print
Dec 05, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for your loyalty to Mercedes Benz of Rocklin!

December 04, 2022

Advisor was very patient, took his time and listened to detail . Michael did not disappoint. More

by s_lasher90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Lazara
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Dec 05, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback!

December 02, 2022

Sprinter service rep represents the company well with his thorough knowledge and helpfulness. Good job! More

by DOECOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
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Dec 05, 2022 -

Mercedes-Benz of Rocklin responded

Thank you!

December 02, 2022

The car was not clean when it was returned. The tires were under inflated. The timing was not what was promised. More

by bobmurray927@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Nishita
Report | Print
Dec 05, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for bringing this to our attention. Please stop by the dealership anytime and we will be happy to properly wash and vacuum your vehicle and correct the tire pressure. We apologize for your inconvenience and are confident your future service visits will be completely satisfactory.

November 29, 2022

I have purchased several cars from Rocklin MBZ and have found them to be wonderful to work with. More

by bbarron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cornell, Scott Parry, Ryan Ross
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Nov 30, 2022 -

Mercedes-Benz of Rocklin responded

We appreciate your business!

November 24, 2022

I had an awesome relationship with Eric He was always honest and always triage the work that needed to be done. More

by ASHEKIM1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Report | Print
Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review!

November 24, 2022

I have a Winnebago motor home on top of a Mercedes Sprinter. Not all Mercedes dealerships handle the Sprinters, but the Rocklin dealership does under the guidance of Greg Burnett. He is extremely know More

by Fritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Report | Print
Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for letting us know Greg earned a 5 star review! We appreciate your loyalty to Mercedes Benz of Rocklin~

November 24, 2022

Broke a part said that they ordered it they won’t say anything.over two weeks. More

by jm1945
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Schmid
Report | Print
Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for your input. Please contact our team at 916.567.4300 and we will be happy to assist.

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