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Mercedes-Benz of Rocklin

Rocklin, CA

4.0
2,992 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,992 reviews

December 02, 2022

Sprinter service rep represents the company well with his thorough knowledge and helpfulness. Good job! More

by DOECOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Dec 05, 2022 -

Mercedes-Benz of Rocklin responded

Thank you!

December 02, 2022

The car was not clean when it was returned. The tires were under inflated. The timing was not what was promised. More

by bobmurray927@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Nishita
Dec 05, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for bringing this to our attention. Please stop by the dealership anytime and we will be happy to properly wash and vacuum your vehicle and correct the tire pressure. We apologize for your inconvenience and are confident your future service visits will be completely satisfactory.

November 29, 2022

I have purchased several cars from Rocklin MBZ and have found them to be wonderful to work with. More

by bbarron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cornell, Scott Parry, Ryan Ross
Nov 30, 2022 -

Mercedes-Benz of Rocklin responded

We appreciate your business!

November 24, 2022

I had an awesome relationship with Eric He was always honest and always triage the work that needed to be done. More

by ASHEKIM1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review!

November 24, 2022

I have a Winnebago motor home on top of a Mercedes Sprinter. Not all Mercedes dealerships handle the Sprinters, but the Rocklin dealership does under the guidance of Greg Burnett. He is extremely know More

by Fritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for letting us know Greg earned a 5 star review! We appreciate your loyalty to Mercedes Benz of Rocklin~

November 24, 2022

Broke a part said that they ordered it they won’t say anything.over two weeks. More

by jm1945
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Schmid
Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for your input. Please contact our team at 916.567.4300 and we will be happy to assist.

November 24, 2022

Quick in and out with good service. Easy transaction and friendly staff. Thanks for your help. More

by claire_pryde
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Alexan, Michael Jackson
Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you fr letting us know our team earned a 5 star review! Enjoy your beautiful new Mercedes Benz~

November 23, 2022

Very good communication from Scott on the status of our annual service. Loaner car is very much appreciated. More

by jimdaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the great review! We're lucky to have Scott and a great service team~

November 21, 2022

Horrible customer service, Misleading, Fraudulent advertisement, No communication with in the sales floor and manipulative!! More

by Just Me
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Watts, Chris Littlefield
Nov 23, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. It is always our goal to provide the best service possible and we're sorry to hear that was not the case. Please contact our sales manager, Tony, and he will be happy to discuss your experience.

November 21, 2022

Nice place with excellent customer service. The staffs are very professional, no pressure from the sales department. More

by omolola_a@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kersey, Ryan Ross
Nov 23, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the input!

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