Mercedes-Benz of Rocklin

Great communication with me regarding what they need to change and whole process explained. John, our service coordinator was excellent on his job. Would continue to go to Mercedes at Rocklin. change and whole process explained. John, our service coordinator was excellent on his job. Would continue to go to Mercedes at Rocklin. More

Very efficient professional and honest. Always get an accurate quote and a call for any questions Always get an accurate quote and a call for any questions More

Friendly Staff and my friendly Service advisor is always on top of my issues and he always do a follow up of the job that has been done if it has been done correctly. on top of my issues and he always do a follow up of the job that has been done if it has been done correctly. More

Great dealership great service the Sales Rep Fadi is a professional, and has very good communication and customer service skills. Chris, the finance manager was also great at helping us purchase our firs professional, and has very good communication and customer service skills. Chris, the finance manager was also great at helping us purchase our first and new Mercedes. Jack Gollos is also very professional, and was very helpful with the tutorial. More

You kept my car for almost 5 days, for maintenance and brake service. While , I understand that part might be difficult to get currently I believe that was an excessive amount of time to be without my veh brake service. While , I understand that part might be difficult to get currently I believe that was an excessive amount of time to be without my vehicle. More

Extreme lack of customer service! I would never buy a car from them again. First they lied about how much my new lease payments would be. Plus I know they sold my 2022 trade in for an I would never buy a car from them again. First they lied about how much my new lease payments would be. Plus I know they sold my 2022 trade in for an extreme premium after telling me I’m so upside down on my loan. Usual bait and switch tactics. I drive over two hours and they had already ran my credit and told me how much I would be paying. I get there and the whole deal is different. It’s been close to a month and I couldn’t get a call back or any help setting up the Mercedes apps. Usually that’s all done before you leave the dealership. This isn’t my first Mercedes. Overall a bad experience and not a trustworthy dealership. I doubt I’ll keep the car long as I don’t love it. I’ll stick to where I’m from SF or Oakland Mercedes. When it’s time to trade up. More

Very nice dealership with a good selection of vehicles. All the folks involved were very professional and helpful. All the folks involved were very professional and helpful. More

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Caused more problems, than solved! Brought car in for 50000 mile service. Went to pick it up and they still cant get it started! Brought car in for 50000 mile service. Went to pick it up and they still cant get it started! More

Ronnie was extremely helpful. He made my car buying experience seamless, was very transparent, excellent customer service, and managed to get me in my car very quickly. If you’re He made my car buying experience seamless, was very transparent, excellent customer service, and managed to get me in my car very quickly. If you’re looking for your next car, give Ronnie a call you will not be disappointed! More