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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,997 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,997 reviews

January 28, 2016

Accommodating. If you need to have your car serviced this is a very comfortable place to wait. The loaner cars are also brand new and it's always tempting to get a More

by deanisehowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jackson
Jan 28, 2016 -

Mercedes-Benz of Rocklin responded

We appreciate your feedback. We're proud of our dealership and our employees. Let us know when you're ready for your new Mercedes Benz! Lisa Brown lbrown@vonhousen.com

January 28, 2016

great experience Fast efficient and friendly staff. Enjoyed my visit. Had a free cup of yummy coffee. Will be happy to come back for service in the future. More

by apodacalegalser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jackson
Feb 09, 2016 -

Mercedes-Benz of Rocklin responded

We look forward to seeing you for your next service visit! Thanks for the feedback. Sara Berke sberke@vonhousen.com

January 28, 2016

Seat tear Seat base was beginning to tear but with the help of Mr. Chris Roth and Mr. Mike Moreno problem was solved with no cost to us. Nice to know that som More

by WNKEHOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Roth , Mike Moreno
Feb 09, 2016 -

Mercedes-Benz of Rocklin responded

Thanks for the nice review. Our employees are all dedicated to insuring out customers have a first class experience at Mercedes Benz of Rockling. Sara Berke sberke@vonhousen.com

January 28, 2016

What you would expect from Mercedes Benz After buying my new E 350 I had to take it in for service to get a few things done on it like switching out the wheels and having the exterior detail More

by j.kniesel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nishita
Feb 09, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to give us your feedback. We're lucky to have employees like John, and I know he'll be ready to take care of you and your Mercedes Benz the next time you require service or maintenance. Sara Berke sberke@vonhousen.com

January 28, 2016

Everything is good.overall it's a good dealership. They are providing good services but one thing is strange that they have no arrangement for car water wash on payment in dealership.i had to come back More

by kamransaeed20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jackson, Bob Hunter, Mahmoud "Mike" Sulman
Feb 09, 2016 -

Mercedes-Benz of Rocklin responded

We offer complimentary car wash and interior vacuum at all service visits. I apologize if your vehicle wasn't clean when you picked it up. We would be more than happy to clean it for you at your convenience. Thanks for taking the time to give us your feedback. Sara Berke sberke@vonhousen.com

January 28, 2016

Extremely good service. This dealership takes good care of the customer and the car. No complaints whatsoever. Timely appointment after call request and very timely about get More

by jeanielmeek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jackson
Feb 09, 2016 -

Mercedes-Benz of Rocklin responded

Thanks for the review. We are aware that our customers time is valuable to them and do our best to insure your service visit is timely and efficient. Sara Berke sberke@vonhousen.com

January 28, 2016

Excellent Service The service is the type of service you would want or expect from a Mercedes Dealer. Nothing but the best. I would not hesitate to recommend. More

by deancannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Feb 09, 2016 -

Mercedes-Benz of Rocklin responded

"Nothing but the best" is what we strive to offer our customers. Thanks for the recommendation! Sara Berke sberke@vonhousen.com

January 28, 2016

Amazing Service I've been a customer at VH Rocklin since 2008 and keep coming back because I've always been treated right and never felt like I'm being sold a service More

by BLUEYZSF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Feb 09, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for the review. We value all our customers, but especially our loyal customers that have been with for years. Thanks for your business! Sara Berke sberke@vonhousen.com

January 28, 2016

We were treated with professionalism at the Rocklin Service Dept. The whole experience with loaner car and service on two of our Mercedes cars were great. Mr. Brandon Stevens and the service technicians were More

by RE13402
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
January 28, 2016

New Tire A tire went flat while I was driving and I needed a replacement. I was taken care of immediately even though I did not have an appointment. I was ma More

by mconway0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I do not remember
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