Mercedes-Benz of Rocklin

Service Staff The service staff were very professional and understood our concerns and our long journey. Maintenance staff did their due dilligence in timely manner The service staff were very professional and understood our concerns and our long journey. Maintenance staff did their due dilligence in timely manner. Only, lack of mis-understanding was lack of communications between Maintenance/Service and your Parts staff, was that parts staff ordered the part, yet I live in Southern California. But, I thank all your departments, showing urgency, interest and the value of customer service. Your RO# was 162098, and I do not remember who the service advisor was - A Lady. She was very professional. Thank you. More

They were very accommodating. Management was very good to work with in finding the right car for me. I enjoy the comfort and style of the S550 sedan! Very luxurious to drive! Management was very good to work with in finding the right car for me. I enjoy the comfort and style of the S550 sedan! Very luxurious to drive! More

exceptional Had another Sprinter van in for service. Van was repaired and picked up before the time promised. Being an HVAC service company, it is always nice w Had another Sprinter van in for service. Van was repaired and picked up before the time promised. Being an HVAC service company, it is always nice when your vehicle is back in service before expected. Thanks, Greg. More

Just perfect Got my service done very fast in about two hours, friendly management, comfortable waiting room, will definitely be back again when time comes Thanks Got my service done very fast in about two hours, friendly management, comfortable waiting room, will definitely be back again when time comes Thanks a lot More

Buff and Polish The buff and polish I had on my GLE 350 was the best I've ever had on a vehicle I've owned! Carlos also touched up a scratch on the door that we now c The buff and polish I had on my GLE 350 was the best I've ever had on a vehicle I've owned! Carlos also touched up a scratch on the door that we now can't see. Our service rep John Nishita also spent a lot of time explaining to us the special wax they do and also the clear bra which we're definitely going to do. Everyone at the dealership is so friendly and helpful, we couldn't be happier. More

Customer service Good customer service. Loaner vehicle is a plus. I am not a long taljer so i think this is enough. Don't you think so. This is all I can say for now. Good customer service. Loaner vehicle is a plus. I am not a long taljer so i think this is enough. Don't you think so. This is all I can say for now. More

Great Experience! I have bought 4 Mercedes vehicles in the past 6 years. I highly recommend this dealer. Tom Emerson and Wayne in service are always awesome to work wit I have bought 4 Mercedes vehicles in the past 6 years. I highly recommend this dealer. Tom Emerson and Wayne in service are always awesome to work with. More

Great service!!! i usually don't like dealerships..too pushy..never had that issue with you. Great service, nice people. Pleasant surroundings, fair prices., also clos i usually don't like dealerships..too pushy..never had that issue with you. Great service, nice people. Pleasant surroundings, fair prices., also close to home..would recommend you all very highly to everyone...thank you More

Friendly, professional, accommodating Everyone on staff was attentive and very pleasant to deal with. My service advisor Wayne was very knowledgable, friendly - called me in a timely manne Everyone on staff was attentive and very pleasant to deal with. My service advisor Wayne was very knowledgable, friendly - called me in a timely manner to inform me about the status of my vehicle, and obviously takes pride in a job well done. There was no problem getting a loaner car for the day, which was a big convenience for me. Clear that you staff is working in the customer's best interest. Great experience! More