Mercedes-Benz of Rocklin

My Service and Sales Experience I have been to many service dealers in the past and I have to say the service and customer service representatives at Mercedes Benz of Rocklin have be I have been to many service dealers in the past and I have to say the service and customer service representatives at Mercedes Benz of Rocklin have been outstanding and the best I have done business with in over my 40 years of having my cars serviced at dealerships. Thank you for your professional service and going above and beyond in making a customer satisfied. More

Excellent customer service on my Sprinter Passenger. Brought my van in for warranty work. Greg and his team did a wonderful job of fixing the problem. They are very knowledgeable with the Sprinter... Brought my van in for warranty work. Greg and his team did a wonderful job of fixing the problem. They are very knowledgeable with the Sprinter... More

OVER AND ABOVE SERVICE We purchased our C300 in December of 2015, and were very pleased with our sales representative, Chad. He was very informative, and patient, and went We purchased our C300 in December of 2015, and were very pleased with our sales representative, Chad. He was very informative, and patient, and went beyond the norm for sales. Unfortunately we only received one key with the car, and per Mercedes policy, we had to wait for our registration before we could order an new one. This took several weeks, and then a paperwork mix-up made getting our key delayed even more. To top it off, we developed a slow leak in one of the run flat tires on our car. Wayne, in service stepped up, and not only put a rush on our key, but made up for our inconvenience by not only getting us a new tire, paid for by Mercedes, but then tinted the rear windows of our car. Both actions were above and beyond the service we were expecting. Rockln Mercedes is a top notch dealership, and we would highly recommend anyone to them for a great experience in purchasing and outstanding service. More

Body Repair on my 350 ML I recently had body work done on my car and a repair of a broken front end thing. I dealt with John Nishita and my Salesman Alex Aldarwish. They were I recently had body work done on my car and a repair of a broken front end thing. I dealt with John Nishita and my Salesman Alex Aldarwish. They were both very helpful. I was happy with my overall experience, and how they went out of there way to accommodate me with loaner cars to work with my crazy travel schedule. If I had only one complaint it would be that I was put on long holds waiting for the service Department to answer. On one call it was 5 minutes before the service operator even answered. The first time the body work was done it wasn't right so John was very nice, and made sure it was done to my satisfaction. Unfortunately when my car was there, damage was done to the front bumper. John was helpful in getting it fixed. I was also very pleased with the two people that delivered the cars to me. I remember the man's name was Robert, and the other women was a very nice blonde lady. More

Great experience Very curteous, polite, and helpful staff. Greg Burnett is a real problem solver and always walks "the extra mile." My last tune up made a real diffe Very curteous, polite, and helpful staff. Greg Burnett is a real problem solver and always walks "the extra mile." My last tune up made a real difference in my car's performance, and I don't feel being pushed into unnecessary repairs. More

Excellent in all respects Friendly, and competent advisor, and nicely completed work. Free loaner car was very nice as well. Went the extra mile to help, and communication was Friendly, and competent advisor, and nicely completed work. Free loaner car was very nice as well. Went the extra mile to help, and communication was excellent! More

My Exsperince Very happy with my overall experience dealing with Mercedes-Benz of Rockland. My service advisor Brandon was on top of things and stayed in complete c Very happy with my overall experience dealing with Mercedes-Benz of Rockland. My service advisor Brandon was on top of things and stayed in complete contact with me letting me know exactly what needed to be done. More

reconnect clips on front bumper. It was a breeze getting this done so I could enjoy the road without delay cause of loose bumper. Darn those high high car stop bars in parking lots. It was a breeze getting this done so I could enjoy the road without delay cause of loose bumper. Darn those high high car stop bars in parking lots. More

B Service Appointment with Carolyn Jackson I love the consistency off ALL the employees. I always feel like Im the only customer there :) Service and repairs are always exceptional. They giv I love the consistency off ALL the employees. I always feel like Im the only customer there :) Service and repairs are always exceptional. They give you there full attention and confirm what was done and what was needed. I would recommend this Rocklin location to anybody with a Mercedes. More